Quick to help us, on our way to a funeral the next morning it was after 7pm the funeral was 2 more…read morehours away. He got us on our way quickly and professionally.

I did not get a response back from this company regarding their prices. I ended up going with a…read moreresponsive company with excellent customer service and low prices.

My U-Haul was stuck in the yard cuz of mud and I met the owner, Aaron, over at TTRS when they…read morecalled him for heavy towing/roadside assistance. He's was super nice, did a great job of getting my truck winched out of the mud even from over 100 yards away. Thanks so much!

After UHaul told us that they were coming to assist us in 45 minutes, the service was cancelled…read morebecause " they are unable to assist" now we have another 90 minutes wait for a second company.

We were traveling through the area when a tire shredded on our boat trailer. I called Conrad's to…read moresee if they had a replacement tire. The lady on the phone was so nice and helpful. She even double-checked they had the correct size before we drove there. She let the techs know we were on our way so that when we pulled in they met us in the parking lot. The guys helped us remove the spare, put the new tire on the rim, and helped us put the new tire on. We were done in less than twenty minutes! Everyone was so helpful and friendly. And the price was very reasonable. This is exactly what you want in a business. If I lived closer I'd buy all my tires from them!

Traveling thru the area and had a brake noise and on a Saturday looks as if Williamstown repair…read moreshops are all closed. Stopped at Conrad's and they were very friendly and helpful and told me to come back at 10:30 which I did and they checked the brakes and only repaired the back ones and told me the front ones were OK. Also found a minor issue with a rear tire and took care of that also. The prices were very reasonable and the work was done in a very quick way. Thanks for working me in and getting me back on the road on a Saturday Morning Bill Allen

Great job fast and very reasonable price knew there job made it look easy and helped any way they…read morecan and the lady on them phone awesome

I called via AAA and had the best experience. Usually it is very intimidating getting car help as a…read morewoman. Darryn was extremely helpful and honest with me about what services I need!!!

Had a terrible flat tire experience and was stranded on the side of the road. This location had my…read moretire, but I was going to arrive after closing for the repair. They stayed open a changed my tire because Tony said he would not leave me stranded on the side of the road. I can't express how much I appreciated their service!

Got a flat on my 2007 Avalon. Came in for a new set of tires, and got an oil change while there…read more Told them the flat was in the trunk, right on top. Told them to put the spare, which was on the front right, back in the trunk. When the car was ready, I had 4 brand new tires on the car, and they took the flat and put it back beneath the trunk where the spare goes. They replaced the brand new spare. I made them put the spare back on the flat rim. Fast forward, i go to change my oil, and can't get the filter housing off, even broke a Toyota filter wrench, must have 500 lbs of torque. The Dry Ridge store can absolutely not be trusted, don't know if they're idiots, thieves, or both.

I called for a tow and 30 minutes later CJ showed up. CJ is a total professional. He was…read moreextremely knowledgeable and skillful. He worked fast but also took the time to prevent further damage. The entire experience from talking on the phone with dispatch to the recovery and payment was easy and very painless. I wish every business was as Professional as Smith's Towing. I will be using Smith's again. 5 Star's.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.