My fiancé and I started our engagement ring search in SF's Diamond District, along with some of the…read moremore well-known places, and felt discouraged pretty quickly. Everything felt rushed, impersonal, and mass-produced. After doing a lot of research, we found La Bijouterie. From our very first appointment, the experience felt personal and relaxed. We came back multiple times, asked Set (the owner) countless questions, and he happily walked us through the entire diamond process so we felt truly informed. We also went back and forth over email, more times than I can count, to get every detail just right. I was initially a little hesitant because I wanted a fairly classic three-stone ring, and La Bijouterie specializes in custom work, but I had very specific preferences around proportions, and we wanted an experience that felt enjoyable and genuinely customer-focused. La Bijouterie was exactly what we were looking for, with reasonable pricing that kept us within our desired budget. We couldn't be happier with both the ring and the experience, and we now recommend La Bijouterie to all of our friends who are starting their ring search. Thank you, Set and team!

Overall, a decent and stress-free experience. The atmosphere was calm, and the staff maintained a…read moreprofessional tone throughout.

Working with Maytal and the Yadav team was truly an exceptional experience from start to finish…read more They were incredibly educational, informative, and patient throughout the entire process -- taking the time to walk me through every decision and ensuring I felt confident at each step. What stood out most was how collaborative the experience felt. They offered thoughtful design guidance and expert recommendations, while also really listening to my preferences and incorporating my feedback in a meaningful way. It never felt transactional -- it felt like a true partnership. Beyond that, they made the process genuinely fun and exciting, which made such a difference given how many details go into designing a ring. I couldn't be happier with the final result -- it's exactly what I envisioned, if not better. I'm so grateful to Maytal and the entire Yadav team for bringing it to life. Would highly recommend to anyone looking for a thoughtful, personalized, and high-quality experience.

Me and my boyfriend scheduled an appointment with Mary D. Prior to our appointment, I communicated…read morewith Maytal to make sure we had an efficient experience. She was so lovely and understanding of my requests which we so appreciated! Mary was great to us! She not only involved my boyfriend throughout the appointment, but educated and answered all our questions. The selection was amazing, everything we wanted to see, we did. Mary continued to pull different options that I didn't even consider, but her knowledge helped guide us! We were able to finalize the overall stones, setting, and look of the engagement ring. We did not feel pressured at all to purchase then and there.. Mary sent a nice email same day with all the details and notes which was discussed. I really appreciated the service, selection, value, and transparency! We are so excited to continue our engagement ring & wedding band journey with Yadav

Ben and Norman were amazing. Ben listened carefully and then helped me pick out a setting for my…read moreengagement ring that precisely suited my tastes. They had no trouble setting a diamond we already had. It looks beautiful -- I've gotten lots of compliments on it. Then, when we decided to elope, Norman was super responsive via email and was able to get the rings we wanted, in the sizes we needed, FedEx'd for delivery to the showroom in time for the wedding. Fantastic customer service and jewelry quality -- we recommend them wholeheartedly!

Sandra was amazing! I went to shop for wedding bands and she was very patient and helped me narrow…read moredown my choices. The prices are good and the band is gorgeous!

I've been to this store a few times now and they have a great selection of jewelry…read more Over the weekend I came in to purchase a bracelet I was eyeing online and to get a permanent bracelet. They don't have any prices for their permanent bracelets so I had no idea what to expect but I knew I wanted 14k gold, and I was most interested in a Cuban chain. This could have been a case of miscommunication coupled with the fact I don't like confrontation, but when I asked about the price I swore I was told ~$250. That seemed reasonable to me, I've been looking into Cuban chains and that was the price point I was seeing for about that size in 14k. When it came to checkout the price was $2,450 for just the permanent bracelet.....I was in a rush and again, don't love confrontation, so I paid and left but I feel like I seriously over paid for this tiny light weight chain. I was planning on getting more bracelets and jewelry plus some new piercings but after this I don't know if I trust their prices. I think I may use them to find cool jewelers, but purchase elsewhere. It's my fault I didn't double check the price, I take ownership in that. I would just caution against the permanent jewelry, at least learn from my mistake and get the price in writing not just verbally. Update: wow that was a super fast response! They reached out to me after seeing my review. Thank you so much Nadia for your call. I can tell you all really care about your customers. Looking forward to coming back this weekend. Additional side notes, I really appreciate the care they put into fitting the jewelry for customers. I've also have had things shipped to me and their packaging is lovely with nice presentation. Even their shipping box feels lux. Those little details and the quick response to my post has brought me back around and I will absolutely be a repeat customer. Can't wait to get more unique jewelry and piercings with friends! :)

I got my first ear piercings at age 8 with a gun at the mall. I am decades from that day now. My…read morefirst lobe piercings have stretched with wear and time to the point that almost any earring looks like it will rip out of my earlobe. I arranged a consult with Ben, who asked detailed questions, assessed my current stack and suggested I had enough lobe health to do a piercing stacked on top of my first piercing. This will allow me to wear studs together or to wear a statement earring in the new hole without the issue of more stretching. He recommended jewelry options based on my style, then brought me back to do the piercing same-day (it was a Monday morning, so the store wasn't busy). He was meticulous in the setup and talked me through every step of the process. Easy and done. It's been two weeks and my new piercings are healing beautifully and I am already loving the placement and the options it affords me. When worn with earrings in my original first piercings, the two stacked together actually detract from the stretching. Ben is a total pro. If and when I get more piercings I absolutely will ask for him.

Local business featuring artist work and unique pieces. The women at Love and Luxe are genuinely…read moreinterested in connecting you with a piece that feels right. My partner and I visited to browse, but ended up finding the most perfect engagement ring. Had such a good experience here, I cannot recommend highly enough. Will be back to "browse" for wedding bands!

They carry some of the coolest one of a kind pieces from small designers. Excellent customer…read moreservice. The owner is present and staff are great. The store is beautiful and custom pieces are available.

This review is for the Union Square store in San Francisco. My husband purchased a tennis bracelet…read morefor me for Christmas and within a month a stone fell out. We took the bracelet in to see what could be done. There is nearby paid parking but no dedicated parking because it's San Francisco. We arrived as a family, kids in tow. You have to press a button to be buzzed into the building. Then you go up in an elevator and once you exit you need to be buzzed in again to the actual showroom. It's a small but beautiful room. The associate who helped us, I can't remember her name (Lila?), Asian, dark hair, young woman. She was amazing! She coordinated a refund of the bracelet immediately. She then took the time to show us pieces in the showroom. At first the selection seemed limited, but if you have time to try on a couple items, that's all you really need to fall in love with something. The associate was the opposite of pressure, she put us at ease. She did not rush, she educated and listened. She was lively and had us in tears with laughter. It's was a joy to interact with her. She showed us items online and told us that we could select any item online to be delivered to the showroom to try on. It was a wonder experience.

I chose Brilliant Earth because I expected a premium, reliable experience for an engagement ring…read more Unfortunately, my experience with the San Francisco location was deeply disappointing. My girlfriend knew I would be proposing on her birthday, and Brilliant Earth said the ring would be ready in time. It wasn't. The order status page still showed "arriving" on the promised date, but the San Francisco store did not actually have the ring. The delay was frustrating, but the lack of communication was worse. I received no proactive update. I spent hours emailing, waiting more than 24 hours for replies, calling customer service, sitting on hold, and speaking with someone in a call center who had to message the SF store just to find out whether my ring was there. There was no way to call the store directly about my own pickup order. I was also told one thing over the phone and something different when I came in person and spoke with the manager. For such an important, time-sensitive purchase, the process felt disorganized and unreliable. The staff were generally polite, but the system was a mess. I chose Brilliant Earth over less expensive online jewelers because I expected better service. Instead, the experience added stress and disappointment to what should have been a joyful moment. Combined with some sales pressure during the shopping process, the whole experience felt more stressful than premium

I had such a great experience working with them for an engagement ring. I came in with a design…read moreidea and a few custom details, not totally sure how the process would work, and Maria made everything feel easy from the start. She was incredibly helpful, patient, and knowledgeable throughout the whole process. They brought my vision to life beautifully and even managed to finish everything on a really tight timeline, which I truly appreciated. Afterward, they were also super responsive and helpful with fitting adjustments, which made the whole experience even better. I'd absolutely recommend them to anyone looking for custom jewelry or ring work. If you have an idea in mind, they can make it happen.

Maria is the best! Me and my now finance went here to shop for our first ring and she was very…read moreknowledgeable/helpful. I would recommend to anyone shopping for their first ring!

Stunning pieces of jewelry and centrally located downtown. Khoren's customer service is top notch…read more He's genuine, extremely knowledgeable about many different kinds of jewelery, and strives to make sure all of his clients are happy when they leave his store. We have also leveraged him for appraisals as well and appreciate his fast turnaround and attention to detail.

I contacted Khoren to refit my engagement ring. He was really quick to respond and all my…read moreinteractions with him have been extremely cordial so far. He was able to assess the value of the ring and also used his expert knowledge and experience to come up with a solution to reduce the size of my ring. I was really impressed with the work after I received the ring on the date he had promised. Simply a great experience working with him - now the ring sits just snugly on my finger. Thank you!