First time at Kay's. Awesome hole in the wall salon. Great workers, very welcoming and polite. Let's just say my hair went from shitty to pretty!! Pro: great workers, hair coloring pro's, welcoming, very knowledgeable about hair coloring, you get what you want. Walk out happy!! Cons: too far for me probably would only go if my hair is in an emergency state. If it was closer it would be my #1 go to salon. read more

Best place I been too in a long time!! I love it here! They always go a great job on my hair.

Meh, probably won't return to this salon to color my hair anymore. If your hair is not done by Kay herself then don't bother. I liked this place before because they took better pride in what they do before when the business was first established. It seemed to have gone downhill. Their work seemed rushed and even with increased business there is still only three people working there. I am very certain that I won't return after my last visit. The gal slapped a crap load of color paste on my head that was poorly mixed because it was very runny and I had to sit there with really dense and heavy hair while the mixture dripped all over the place, trickled down my hairline and into my ears. I sat there for a long time because they juggled way too many customers at one time. The color paste was also not professional grade because it did not cover the grey spots on my head. The service cost me $75 for all over color and after two hours, my gray hair is still showing and the color was all stripped off only after a few days. All my highlights are showing. You can see my photos attached, no lie. I called them three times leaving voicemails requesting to come back for a retouch to rectify the situation, but so far no replies. Very disappointed with this place, especially since I have been a returning customer for the last year. read more

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Love Kay's Salon! Came in on a Saturday morning right when they opened to get my hair ombré'd since I knew it would probably take long. Kay and her staffs are super friendly and welcoming. Kay was the one who did my hair and also did a flawless job! She is very passionate in what she does and was professional and very knowledgeable on giving me tips and advices on how to take care of my hair and color. She knew exactly what I wanted and went above & beyond to achieve what I imagine. You can tell that they always give and put in 100% in their work to please their customers. The entire process took about 6 hours, not sure if that was due to me waiting or the fact that she was multitasking in between me & my two sister-in-laws. I agree with Julie T. that they should have a couple more staffs because they do get super busy and they seem so burnt out. Overall, I had a great experience and very pleased with the turnout of my ombre. Thank you Kay Salon for doing an amazing job! I'll definitely be back again! read more

Kay's Salon - Before & after pic of my hair. - Hair Salons Near Me - Coon Rapids, Minnesota

I have black hair so I wanted to go somewhere that has proven that it can bleach black hair. However, don't expect them to watch over you when you go. I went in and Kay came over and did one session of bleaching. I was left in the chair for over an hour or so - without anybody checking the state of my hair. I did another session of bleaching that day where I was, once again, left alone for over an hour. Kay didn't check my hair - she got her assistant to check it. At this point I've been sitting in her salon from the time they opened till near dinner time. My hair came out looking like it needed to be toned, but Kay didn't offer to tone it at all. She said that she wanted to bleach it another time...no way am I going to let her bleach my hair a third time. She already had to cut off over 6 inches of my hair after the second bleaching at that point. I was extremely dissatisfied with the service. I was shocked that I was charged $300! That's right $300! For something that wasn't done right, for being left alone, for not toning my hair nor giving my hair any hair treatment afterwards. I should have just gone to my original hair salon. I went out to Sally's Beauty and the person working there helped me choose the right toner and hair treatment to make it bearable. I would NOT recommend this place at all. For a price point of $300 you should just go to a professional salon. Kay had over five customers at one point. You're definitely not going to receive any attention after she slaps the bleach on your hair. It has been two years and I am still suffering from my bad decision, coming here. I would recommend you to take your money elsewhere. read more

I recently went here to get my hair retouch on my highlights. I was excited when I got there. This is the first salon Ive ever been to that makes you sign a waiver which I should of known red flag. I want to support local businesses in the area. There were 3 different lovely ladies who worked on my hair like I was passed down. However this is the worse my hair has ever been. The color was suppose to be blonde highlights and my hair has blonde in it yet after they wash off my whole head was a ugly brown. My hair color was worse after I went here and they did not fix it. They said they fixed it but it was a quick 3 min bandaged repair. Im extremely disappointed and I told the owner that I do not like it because I came in for highlights and not to color my hair brown. She insist my hair was beautiful and it is blonde. You cannot convince me on something I dont like. I was charged $210 for this terrible color. I felt obligated because of the waiver. I do not suggest going here for hair color as they DO NOT stand behind their work. With all due respect its a beautiful salon but Im not impressed with the work I received and this is my first time going but last. I usually go to Fantastic Sams and they can do a better job. I went else where and got my hair fixed properly for LESS. This is my experience. I have never paid over $200 for work on my hair until here.. read more

I went here to get blonde highlights and my base done back in 2015 I believe and it wasn't that great of an experience. They don't do book appointments so my sisters and I did a walked in that day. When we got there, all the hair stylist were on a break I'm assuming because they were eating chips. However all they did was stared at us for a good solid 10 seconds without saying anything to us. My sisters and I were super confused as what to do or say because this was our first time getting our hair professionally done at the salon. Finally after that awkward silence one of them came up and asked what we would like to have done. They gave us a colored hair booklet and we chose what color we wanted. My hair "looked" nice and it was blonde and a brown blonde highlights color after it was bleached and toned. When my hair was washed and I went to sit back on my chair one of the girls combed my hair REALLY hard from mid length to end length. She was ripping my hair with the comb from detangling my hair. It was so uncomfortable watching her do that to my already fragile hair. I wish I would had said something but I didn't know anything at that time to really say something. I just knew I felt uncomfortable at that time. After we were all done they recommended us to get a purple shampoo. They didn't really give us any tips for aftercare/ to maintain or anything. After 1 wash my blonde turned orangey even after using a purple shampoo the next wash. Only a small section of my hair near my face actually turned back to blonde, everything else was orange. I wished they would had told me I needed to tone my hair after a while to keep the blonde but nope. Disappointing.... read more

Seeing everyone compliment this salon, I wanted to give it a try for a trim. Like everyone else's comment on here, this salon is not welcoming at all (unless you're super cool with the hair stylists I'm assuming). They did not seem interested at all about greeting me. The girl who greeted me was so quiet I could barely hear her. The entire salon was filled with awkward silence, no interaction/communication from the stylists. My stylist attempted to ask me some questions, like she had asked me what do I do and after I told her that I just graduated, got a full time job, and wanted a new look, she replied with, "Oh, okay". Not kidding. I mean, my aesthetician does a much better job interacting while waxing me. I told the stylist when she sat me down that my hair was dry, frizzy, and damaged. When she went to wash my hair, she asked if I color my hair a lot because my hair was so dry. While blow drying my hair, she made another comment that my hair was dry. And you'd assume that she's going to treat my hair since it's so dry but instead, she made another criticism that my hair was so dry while STRAIGHTENING my hair with a straightener. Like really? I already warned you about my not-so-sleek-Asian-dry hair, I DON'T appreciate you criticizing me three more times. I won't lie, my haircut and style looked decent but for the service, I won't return. read more

I normally don't leave reviews, but their service was so upsetting I had to share my experience. I went into the salon with a photo of the cut I wanted, which is a LONG bob. My hair was probably 24+ inches. The stylist tied my hair into a TIGHT pony tail and cut the entire pony tail off (roughly 18+ inches). She did not leave extra inches for styling and as a result had to STACK my hair in the back because it was so short. After messing up the cut entirely she asked to give me shorter bangs in the front since I imagine you can't do much with barely any hair left. I told her I did not want this and she huffed and puffed at ME as if I had messed up my own hair. The finished product can be easily described as giving a 4 year old some scissors to cut her Barbie's hair. I was mortified! After the stylist finished the hideous cut, she proceeded to charge me the full price without an apology or remorse for her poor listening skills. I would only imagine that these "amazing" customer service skills and services are only offered to people they know personally as two of my cousins went there and had similarly terrible experiences. I would never return for any services whatsoever. read more

I did not like how Kay did my hair. I saw how others look great, but mine turned out terrible. I wish I could give her zero stars! I got charged for something that was not worth it. The salon was dead quiet. Nobody talked, no music so it was pretty awkward. I think one of the owner's sisters brought her kids there, so they were hanging out towards the back. The sister kept looking at my hair. I wasn't sure why? I don't know if it was because the stylist messed up my hair or if she looks at every clients hair. Either way, it just made me feel uncomfortable. read more

My favorite colorist. Kangla the owner has definitely brought in a wonderful team. They never disappoint. They listen and the results tells it all. I've done colors from Black to blonde. Blonde to ombré. Ombré to a brown all over. She knows what she is doing. You as a customer also have to know what you want in general. They're amazing! Everyone disregard all the bad reviews. read more

for my first time, ive been to their previous location in brooklyn park for a cut. it was like any other decent haircut, but just satisfying enough for me to feel good in my own hair. it was really quiet, but i didn't mind at all. the stylist was still very attentive to me. the second time i came in was for a dye and cut. i came in early in the morning and ended up having to wait almost 2 hours after checking in. even a couple of customers who arrived after me got their cuts and/or started their dyes before i did. i almost left. before i could, i was finally brought over to start the process. my hair was bleached and i ended up being left alone for almost what seems like 30 minutes (maybe even longer?). more than half of the customers left before someone even came to check up on me. after my hair was bleached and the color dye was slathered onto my hair, i was then left alone AGAIN for the longest time. the color was very vibrant and pretty i'd have to say. however, it completely washed out the day after and had faded. i came in with a orange, brassy color and had wanted a rose gold color. after the wash, it had completely gone back to the orange, brassy color and the pink had almost instantly disappeared. maybe i'd come in for a trim or hair cut, but for sure i wouldn't come back again for a dye. read more

My first appointment with David was great! I scheduled a second appointment a couple of months later on a Saturday and planned my weekend accordingly. David texted while I was en route to cancel the appointment. He apologized and promised to make it up to me by rescheduling the appointment as soon as possible. Well as soon as possible ended up being over 20 days later. I was shocked! My blonde was in dire need of toner and I did not feel like a valued customer at all. I caution anybody considering scheduling an appointment with David. He's charismatic and talented but he might just leave you hanging with yellow hair. read more

Didn't work for me. I went to color my hair two times at Kay's Salon and the colors I wanted did not turn out similar to it at all. Very disappointed. The two visits I went in, I end up having to go to someone else to fix it. I won't be returning here. They seemed to have rushed coloring my hair although I was the only one in the salon those two mornings. The second time coloring my hair, they let my hair processed in the dye for a long time that the color didn't come out nothing like how we agreed on it read more

I got my hair done by Kay and I love the outcome. I had an overall color for $85. Kay added finishing touches by trimming my hair a little & curling it. The thing that I wish happen was being told what was being done to my hair (such as, I'm adding color to your hair now, please come over and let's wash your hair shampoo than conditionor, etc). read more

I usually don't do reviews but I decided I had to let others know about my experience here. I recently went in to get my hair colored. Felt like the price was too much but I gave Kay the benefit of the doubt since I've seen her work on a friend. I was NOT at all satisfied with my results. I feel like for the priced I paid, I should have received better treatment. The atmosphere was dull & the workers were not very interactive with the customers. Wished I kept my money and went elsewhere. read more

Horrible place to go to. All the stylist takes turn coloring my hair. Paid so much for it and the results are horrible! Never ever go there if you want a trusty stylist. They were very rude. read more

Super nice people, but my hair was nothing like how I wanted it to be. I wanted to like them, but the way my hair turned out showed me that I was wrong. I woke up the next day and found out that there was brown blotchy spots on my hair. I can't believe how much I paid. Not going back again. read more