Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

Driving back from CA to MA, needed a little help with my convertible top. Was in and out in under…read more30 minutes. Great service, great quality. Would definitely recommend.

The alternator in my Toyota motorhome died just outside of Gallup during a cross country road trip…read more Lucky for me, I got the insider local tip to check this place out. They got us in and out in under an hour! You'll find super fast, friendly service and incredibly fair prices at this family run shop. Definitely recommend!

Excellent experience with this shop. The shop was clean, they gave a fair price, and fixed the…read moreissue. Everyone we spoke to there was honest and communicative. They're also one of the only places that works on foreign cars in Gallup. They definitely know what they're doing.

Best auto shop I've ever been to! These guys are professional, intelligent, and care about human…read morebeings more than money, it seems. Very rare in a business now-a-days. Levi was friendly, professional, helpful, empathetic, and did everything in his power to help with our emergency. The mechanic was highly skilled. I enthusiastically recommend this shop for your repair needs!

They have had my Suburban for 3 months. I have not heard anything from them! Where is my SUBURBAN!…read moreI will be getting law enforcement involved if I do not hear from them! I live in Phoenix and was driving through New Mexico when my transmission blew! Dropped it off and have not heard anything from them since! I need my rig!

Tim Clani fixed me up quickly, got it done right the first time. On the road to Kansas.read more

Rez Auto is great! Today Benjamin Thomas Craig came to tow…read moreour van from a place neither AAA nor Mercedes Road Assistance could not. That's already cool. But much more: he fixed the problem on the spot. This kept us mobile and allowed us to continue our trip instead of being towed for 43 hours and spending 3 days (or more) in a motel. (Today is Friday and it would be lucky if our van would be fixed Monday)

I requested oil change options in the Show Low, AZ area. Yelp sent my request to a mobile service…read morevendor located in the Valley. They quoted me $500 due to the mileage. Walmart in Show Low took care of me for $50. Yelp appears to be way in over their heads when it comes to geographical referrals.

Excellent service! Jeremy helped me on my first visit. Everyone there was attentive, courteous and…read moreprofessional. They asked if I needed anything, including a ride home while I waited. Mom's Mountaineer needed transmission service and I called all around. Well, these guys have a great reputation locally, small shop. They were honest and kept their to estimate. I'll be sending all the relatives and friends in the area to them. Get there early, 8:30am, to get the best service. Business stacks up fast for them, for good reason. Second visit, my Jeep Grand Cherokee overheated on the way out to Vegas. I had it towed to Pep Boys, as it was the weekend. Pep Boys ran an engine block test and pressure tested the cooling system. But it still overheated slowly. They wanted $600 to replace the upper radiator hose, change the thermostat and do a flush and fill of the cooling system. I waited until Monday to limp down to Leyba's to get their opinion. They confirmed what Pep Boys found. They also said there was nothing moving in or out of the radiator. The estimate was $590 for everything Pep Boys wanted to do plus a whole new radiator. So those are decent prices and they honestly assessed the situation. Eventually, I took the Jeep to a friend's place to try and fix it myself, replaced the top hose, thermostat, and filtered the coolant, all fixed. But again, the service was honest, friendly, and quick. By the way, the location on the Yelp map is incorrect the first time. Re-verify their location by calling them before try to find them. Hopefully, Yelp will make the appropriate changes. Update: I submitted the updated location and displayed hours from the storefront.

Great service - even better price! Considering that competitors require appointments and expect…read moreyou to wait on "their time", this shop provided priority service, advised regarding additional preventative maintenance and got me out the door based on "my time" and the schedule that I needed to keep. Mapping is in need of re-calibration. This shop is just east of Ford Drive.

I ran into issues with my car over heating on my way out to california from Prewitt NM, I found…read morethis shop on a quick google maps search. I gave them a call and they said they would be able to get me in right away and started working on my car as soon as I was able to get it there. We ran into more issues from the first day we were here and ended up having to stay a night in a hotel. With no working car the guys from the shop were able to bring my fiance and I to the hotel we were staying at and also get us in the morning to get us back to the shop while we waited for them to finish the car. They are all super friendly and work hard to get whatever the issue is fixed and done in a timely manner. I am very pleased with their service and thankful they were able to get us in so fast and help us with rides and what not... If you are traveling through and need work done I HIGHTLY suggest this company! Thank you all so much From california!

From the owner: Mufflers, exhaust shop lift kits for truck brakes,shocks,read more

Be careful and call ahead to make sure the shop will take care of you or send you on to a…read moredealership. With great expectations, I called to make sure they could take our vehicle in this morning for a transmission fluid check in a '04 Ford/Mercury 4.6L V8. It's starting to slip gears, no codes, and no dipstick. A seemingly pleasant woman answered the phone. She asked standard questions about make model and year. Then she said we can't check your transmission fluid level because it doesn't have a dipstick. I said yes, I know, it just requires a lift and to check the drain/fill plug. I even have the refill tool. She said "no, it's a sealed system and must be taken to the dealer. It doesn't have a dipstick. If you provide parts, no guarantee the parts or labor. And the labor goes up to $125/hr." Well, this discourages any work for people with custom parts. I understand that there's no guarantee on parts if they don't provide them but they can't guarantee their own labor at a higher price? Since I am disabled and no garage at the moment, I can't do this myself. I'll have my Jeep checked here. I missed an appointment on July 5th due to health issues. They said they could do a diagnostic and tune-up but I couldn't bring it in for another 8 days because they were short on technicians. Hopefully the next opportunity for the shop to help us out will go better. I'll update after their diagnoses of the Jeep.

I was driving from Indiana to California when my van started having problems with the DEF system. I…read morehad to stop in Gallup and was fortunate enough to find Atelier since there were no Dodge dealerships in town that I could go to. They did a system check and found some errors that caused me to have to stay overnight. I probably wasn't the most pleasant and they could see my frustration, but they handled it extremely well. The lady at the front desk offered to drive me to a hotel and pick me up the next day while they got my van figured out. Then, they took the time to go through every possible scenario of what could happen with the DEF system with me and gave me estimates on what it would cost to have it fixed. They said they could fix it but were honest about price and how it would take probably a week as they would have to order parts. I couldn't afford to stay there a week and get it fixed, so I decided to fly home and make plans to have my van shipped back. The nearest airport is in Albuquerque and the owner offered to drive me the FULL 2 HOURS to drop me off in Albuquerque so I could catch a flight the next morning. They spent so much time on me even though I paid only about $300 for the check, flush, and reset of the DEF system. This was some of the best customer service I've ever received and they deserve all the business and success they can get! Thank you so much!

Professional, helpful and quick! They were able to assist with a tow and contacted me in time to…read moreget it where I needed it to be. Definitely would recommend!

Had a little car problem about 30 minutes west of Gallup, NM and Aces Towing came to our rescue…read more Had my car towed to one garage and then to second garage for a second option and Aces Towing did both tows. Overall, we had a great experience.