Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Highly recommend! Fixed shattered Android screen and received back good as new. The part had to be…read moreordered as this is was not a popular model but the item was shipped from China and came pretty quick. Good customer service. Thank you!

Aric was incredibly accessible and fixed my cracked screen right away. I called him early in the…read moremorning, and just 30 minutes later, my phone was fixed in about 10 minutes! He made the whole process so easy and fast. Aric is not only skilled, but also super nice and trustworthy. I highly recommend him! He'll definitely be my go-to if my phone ever breaks again (hopefully not ). But if it does, he's the person I'll be calling and will be recommending to anyone around me! Thank you, Aric, for saving my phone

I was at an airport hotel in Atlanta, and I was flying out the next day to go an Alaskan cruise. I…read morereally wanted my phone repaired. TechMates came to me at the hotel and fixed my phone in under an hour! The price was reasonable too, and cost me a small fraction of what it would have cost to replace the phone, even though it's several model-numbers old. I cannot believe the level of customer service provided and the quality of goods they're using to repair phones. I feel like I got an incredible value for the price I paid. If you're in the Atlanta metro and you need your phone repair, don't go to a storefront somewhere...let TechMates come to you! You'll be glad you did!

I already left a review for my first visit on google, but I wanted to leave another 5 star review…read morefor my second trip (I'm a clutz who constantly breaks her phone and I shattered the screen again, after maybe a week or two after just getting it fixed from dropping it the first time.) The first time I got my phone fixed here was already a great experience. The girl who fixed it was extremely understanding and helpful and managed to fix it in a timely manner. This time, I got there about 30 minutes before close after rushing there from work, and the guy who was working today was still extremely understanding and helpful despite being so close to closing. He managed to fix my phone in an ever faster time (despite it being in worse shape than the first time) and was super understanding when I had to wait the 15 minutes for my phone to unlock so that I could transfer money over to my hacking account to my savings. I definitely recommend this place for any phone repair services and will definitely use them whenever I need my phone fixed. I live out in Hiram so it's a bit of a drive for me, but definitely worth it. I should also point out that this was the cheapest place I found for fixing my phone. My service and phone provider wanted over $200 and was just going to send it off which would have taken days to fix, and everywhere else wanted around $150. This place managed to fix it for just a little over $100. Definitely worth the drive for me and I will definitely be going back whenever I break my screen again (which is almost a guarantee with my luck lol.)

I cracked the case in six days still had the receipt and the guy said he could do nothing for me…read morebut give me another case, but with a lower price. Not good cases in the shop and they don't have a warranty system don't go there

Great experience! Fast professional service at a reasonable price! I would definitely use this…read moreservice again!

Everything! From the moment I walked in- I was treated like…read moreFamily. Conversation was clear, positive, UP-lifting...to sense a fair, reasonable assesment of my phone needs was refreshing- to say the least! God bless you greatly, Cliff!

Our go to for all Apple product help! Very personable,…read moreprofessional, and reliable. Amazing work!

This company is out of business, with no notification to customers. Would have been nice to know…read moreas their VoiceMail makes you think they are still in business.

Came across this company while Yelping (of course). And I…read moream a extremely happy customer! Conveniently, Lynden offers mobile service right to your business door or home by coming to you if needed. I spoke with him, schedule an appointment and Whalah, 15 mins later...my phone looks just like brand new again. This business owner was overly nice & offered exquisite professional replacement of my iPhone XS 10 Max cracked screen and might I add reasonable! After calling 3-4 companies before him, I can tell you that his prices are very competitive & you will not be disappointed in his work. Cell911 is the only way to go! P.S.: Keep up the great work of being our phones back to life!!!!

Linton was fair and incredibly helpful. He communicated promptly and professionally to set up the…read moreappointment. Repaired my phone quickly and gave me a reasonable price. I'd highly recommend Cell911Repairs.

Xavier is the laptop guru. He was able to setup an appointment in a timely manner. In that same day…read moreof my appt, he quickly diagnosed my laptop issue. The part came in a 3-4 days. That next day, I brought my laptop back. He promptly fixed it in 3 hours! Xavier even cleaned my exhaust fan as a bonus! His service was friendly, professional, and the pricing was reasonable!

I dropped my phone on a concrete porch floor and broke the glass. Tech Repair Atlanta quoted me a…read morelower price than anywhere else I could find to fix it. I made an appointment for the next day and Xavier replaced the glass in about an hour and a half. The shop seems to be a tiny back room behind Cece's Beauty Supply, there is no sign for Tech Repair outside, and you have to go into the beauty store to meet Xavier the technician. I had to phone from the parking lot and Xavier came outside to meet me, but it was worth it. The price was good and so was the work.