Bait and switch. The second year I used them and the last. First, they ask you to sign a retainer and give you a quote of $750 - $1500 for business returns and you must put $500 non-refundable down. Then come back with a pre-defined PowerPoint with a minimum price of $2,500. Next, they will never tell you when your tax returns are completed or give you an estimate. I asked them over 10 emails if they could give me the month and they have yet to say they could. So they actually wait until the very last day to file. This happened to me. I also believe I went through 4 different CPAs from my original chat in March to Now September 2023. Don't believe the hype. Find a local CPA who actually cares. This is a horrible service and company. read more

I was recommended to speak to Charlene after my taxes were super complicated for 2020, and in turn I would recommend her to others. I am so grateful for Charlene and her services. She was tremendously helpful; and better yet her price was unbeatable. read more

Charlene is amazing! I moved out of state but still use her every year! See you soon Charlene!

Upset and distraught. Charlene has gotten over her head. She has been doing my taxes for 3 years. With Covid she offered to help me with filing unemployment as I'm self employed. COVID shut down my industry. After I was "approved" I got a letter from the state later saying I wasn't approved. Charlene told me that was a mistake and dismiss the letter!! I now owe the state of WA $5,000 and I have had zero help from her appealing it! The state has threatened to garnish wages and my bank account. Charlene has pawned me off onto a facebook friend for help (and that friend hasn't responded to me) and an email contact that led nowhere. VERY unprofessional to file for unemployment on my behalf but not appeal on my behalf. Her help has disabled me during this hard financial time. Be careful!!!!!!!!! Do your own work. And don't trust her when she says she can help you during this time. This is very unacceptable behavior for a professional business. To "help" then not help as soon as I'm contacted for a fraudulent claim and now owe money. Next step is to contact a lawyer to make sure she can even do this within her scope of practice. BE AWARE! read more

I don't usually write reviews but I'd like to write one this time as I was very happy with KE & Associates. I met with Charlene for consultation and she is very knowledgeable, easy to talk to, and can be trusted. Five stars. read more

I've been using TurboTax for years. My tax situation has been getting more and more complicated, though, and this tax season I finally decided that I needed my taxes done by a professional. So I looked for an accountant. Now, I've never dealt with accountants before, so I had no idea what to expect. What I found was a lot of people in nice offices with slick brochures and fancy sales pitches who were happy to do my taxes...for $800 or more. Yikes! But I figured that was just the going rate, and resigned myself to paying it. Then I called Charlene. Charlene told me she'd do my taxes for under $200. I was astonished. I was also skeptical, to be honest -- her price was so much cheaper that it made me a little suspicious. But it was a hell of a deal. I said yes. Charlene drove out to my house and met with me in my kitchen. We talked for maybe an hour, and she reviewed the tax documents I had on hand. Charlene walked me through a ton of issues right there on the spot, and came up with lots of deductions, big and small, that would never have crossed my mind. She easily paid for herself right there. Then she asked me to send her a couple other documents via secure email and said that once she had them, she'd take care of my taxes. A few weeks later (and with plenty of time to spare), she sent me the returns. They were spot-on. I gave my assent, she filed them, and I got my refund in short order. No hassle at all. I couldn't be happier with Charlene. She got me more money than TurboTax, did it with less hassle than TurboTax, and charged me a quarter what the big guys do. I still don't understand how she can be so much cheaper, but I'm not complaining. I'm planning to go with Charlene every year from here on out. read more

I am very happy with Charlene. She has done my partner's business taxes for about 8 years, and my personal taxes for about 4 years. When we got started she suggested she review my taxes for the previous few years after which she advised I file amended returns; these resulted in substantial refunds. She is fast and accurate, and her communication is clear. Our initial meeting was at my house which helped establish a trusting relationship. Her rates are very reasonable. And she has helped me without complaint on occasions when I've been a bit late getting her my figures. I recommend Charlene to all my friends. read more

Charlene is incompetent and unprofessional. She does sloppy work and makes mistakes - I got a letter for from the IRS stating I owed additional taxes and she told me to ignore it. Her house is her office, and it looks like an episode of hoarders - not kidding. She also "floated" an unethical scheme by me to save on taxes, which I quickly declined. My bad for using her. Do yourself a favor and steer clear of her. I am going to file a complaint with the state. read more

I have used Charlene for three years now and this year she really dropped the ball on my tax return. I might be out six digits in potential tax liabilities because she did not file the proper paperwork. Not only that, I just found out she did not even submit the proper paperwork for my amended return. read more

Charlene came to my home and went through my taxes as I had filed with TaxAct. I had issues with a house I sold and all the expense in getting it ready to sell. Charlene pointed out several places where I could make appropriate changes and saved me a bundle in taxes. She way more than paid for the mere $100 she charged me. read more

Great for getting your business taxes done, we've been bringing ours here for over 5 years now.

I reached out to Charlene regarding a very random (and scary!) tax issue that came to me out of nowhere. She responded to me immediately. She calmed me down and was happy to help. I met with her soon after and she was able to walk me through next steps. I sent her what she needed and she handled all the IRS communication. I heard back from the IRS with almost the exact outcome that Charlene said. Phew! Big kudos to her!!! read more

I have been using Charlene for my small business since 2014. She has been doing my taxes for 4 years now and understands my financial goals. With her knowledge of the tax code she saves me thousands of dollars every year. Charlene more than pays for her services. I would recommend her to any small business owner or anyone with a complex tax situation. Before Charlene I did my own taxes with Turbo-tax and my tax situation eventually got too complex and I needed a professional. She was the best choice I ever made. read more

I was referred to Charlene a few months back. I have always done my own taxes. The first thing she did was to go over my 2015 taxes and find money I had left on the table. We resubmitted and she more than paid for herself. Not only does she have my complete confidence as a CPA, she is fun to work with! read more

Though we met with Charlene early in the year (January) she did not start working on our taxes until a few days before they were due. Many mistakes were made and the most shocking part of our experience was that we did not get to review our taxes before she sent them out. She was unprofessional, unorganized and forgetful. At 4pm on the day taxes were due she informed us that there was an error, something that would have been a non-issue had she filed days before instead of hours. It was a stressful and awful experience. read more

I have worked with Charlene for the past six years and recommend her highly. We've had a fairly complex tax situation with an S-Corp, one of us being self-employed, child support, freelance income, etc. and she handles it all with skill. She has given us great advice about how to structure the business, and her attention to detail has saved us money on numerous occasions. Charlene's office staff helped out a few years ago when a freelance employer wasn't providing a 1099; I so appreciate having that team go to bat for me. Charlene is also responsive when I have questions, fair, and ethical. read more

Charlene is awesome. She's very good at what she does, knowledgeable, and helps you get as much back as possible. She comes to your home, or you can meet her wherever is convenient for you. I needed my taxes filed in another state, and she was able to do that for me. Some CPAs are hard to reach at times, but it was never the case with her even when it was getting close to the deadline. Get in touch with her--you'll be glad you did! read more

I have worked with the wonderful Charlene for 15 years. I cannot recommend Charlene highly enough!

We are so happy we hired Charlene this year. It was our first time getting help, and her keen eye saved us far more money than we spent on working with her. Also, just the peace of mind from having a professional's eyes on our returns was very soothing. It was my husband and my first time filing jointly, and it was great to have her help easing that process. And her fees were unbelievably reasonable. We will absolutely be back next year. Thank you Charlene! read more

Charlene dropped the ball on our taxes several times, and was pretty rude to us. Do not recommend.

Charlene is fantastic. Very knowledgeable, friendly, and she comes to your home. I've used her for the past two years and have recommended her to a number of people. She's also good about answering random questions over the phone - which has been very helpful since I ask a lot of random questions. read more

Used this firm twice a few years ago. Each time the returns were filed very late and each time communication and response was extremely poor. We got flagged for an IRS audit because the returns were so messed up. Only after five full days of us reconstructing the mess and a return visit to the IRS was I able to avoid a penalty. read more

Charlene has been wonderful. She's very knowledgeable, and clear. She will come to your home which is very convenient. She's very responsive and patient. I highly recommend her! read more

When you want your taxes done by the best you'll call Charlene! I've known her (and used her) for years and have referred several people to her (all of whom rave about her) because she is patient, hard working, knowledgeable, thorough and great to deal with. She'll work to get you the most money (or pay the least) back. Charlene answers ALL your questions and is accommodating about where and when she'll meet you. She is great at personal and small business taxes and does taxes for other states. Charlene is really wonderful and you'll be delighted that you hired her! read more

Charlene Fleming is simply the best. She is smart, professional, funny and she has a big heart. She will take good care of you. She will go to bat for you as the consummate professional she is, and also as a highly experienced, highly ethical CPA. I had the good fortune of finding K.E.& Associates almost ten years ago to do both my personal and business tax returns, and I would never go anywhere else. read more