keating did a lousy job installing my furnace all my heat went in my cellar last winter did not want to come back in fix problems bad attitudes when they did come back vents were not sealed tin foil piping instead of galvinized piping bad experience all around! read more

I was a dope and dropped a dental crown in the disposal. Plumber came within an hour and retrieved it. Extremely kind people. Great value. Their annual HVAC service is terrific too ! read more

This is the second minisplit I've had Keating install in my 2 houses. The technicians are always polite and professional. There were a couple of small issues that my daughter wasn't happy with on this new install so I called Ray who immediately had the problem fixed. Thanks to Ray, Brandon, Max, Eric, and Ricky who not only do great work, but take the time to answer all my questios with courtesy and a smile. read more

I am very unhappy with a bill I just received from Keating for a small repair to a leaking pipe. They were there in under 2 hours and charged me $469! They charge $140 just for the privilege of driving to your home (10 minutes from their office) and the other outrageous fee. Before using them I would ask about their pricing schedule before you get zapped like I did. No criticism of the actual plumber or the work done, but this fee structuring is not designed for regular people. Look elsewhere. read more

The Keating Plumbing and Heating was very responsive in sending out a salesman immediately and in promising quick installation of a heat pump/mini split. However, their pricing was MORE than 50% higher than the competition. read more

We have been customers of Keating for years and years. Back in the 1980's when Keene flooded (before the Beaver Brook Dam was built) the Keatings went out of their way to pump out our basement. They were beyond generous. But now things have changed. Mike and Lyn Keating have sold the business and the new owner is bad news. Our pump in the basement stopped working and I called them out of habit. Mistake. They came promptly since they were just finishing something. Two good workers came and fixed the problem in under an hour and half. The bill? $750. Gotta say that I feel that is insane. It is a fact that these workers are paid $20 or less. A former employee informed me of this. So my advice is avoid Keating Plumbing and Heating because you will be charged mightily. So sad. Old Ken Keating was a decent fine man. read more

I honestly have nothing good to say about this company. If I could give them zero stars I would. My boyfriend and I are a young couple that just bought a mobile home, we were having troubles with our hot water heater so we decided to call Keating- big mistake. They came to take a look at it and got right to work. Never communicated with us as to what was wrong with it/ how much it costed to fix. So when they were done "fixing" my hot water heater they handed me a bill of almost a thousand dollars. I could have gotten a brand new water heater with a thousand dollars. After that we were still having trouble with our water heater. I called again explained what happened and why I was upset and the lady on the phone said she would send someone out to come look at it and that we would not be charged- well that absolute B.S. The man came over to my house again and "fixed" it again and charged me for it. A few weeks later my hot water heater breaks AGAIN. We called a different company and they helped us out and didn't charge us up the ass, they also said Keating did their job wrong while fixing my hot water heater. The pipes had to be cut- and when you cut the pipes you have to prime them and sand them down so the thing your connecting the pipe too stays. They just cut it, smacked it together and called it good. I wouldnt even recommend this company if my life depended on it. read more

Took advantage of us when we had a furnace fire. Never came back to fix the leaking pipe. Needed them for a bathroom leak and lead us on for over 3 weeks before deciding they did not have time to help. read more

My boyfriend is a contractor and working on a house with this company. The plumbers showed up to work and threw a fit to the owner of the house that the contractors were not wearing a mask (in a basement, no where near where the plumbers were working). The plumbers never once asked the contractors to wear a mask. If they did, there would have been no issues with the contractors putting a mask on as they had them on hand, so the plumbers left early. The owner of the house then asked the contractors to come to work the following day at noon instead of early in the morning to "give the plumbers space to work". Now, MY family is going to be without several hours worth of money, two weeks before Christmas. read more

Very professional crew.....very knowledgeable, on-time and polite too. Our Mitsubishi A/C units are wonderful and Keating Plumbing and Heating did a great job! Sharon Z., Swanzey, NH read more

I like to keep the services i require done by local businesses because it helps all people within the town. But i will say after two calls just to talk to someone to schedule an appointment for their service i still have not had a call back. So keating plumbing, here's your review......0 stars out of five and 2 thumbs down. As they, no credit is worse than bad credit. I'm lucky it was not any kind of an emergency. I would not want them to replace a faucet washer. The one star is a gift from yelp not me. read more

AVOID THIS COMPANY AT ALL COSTS ! Seven years ago, this company serviced our furnace and did a reliable job with friendly staff. We continued to use them yearly since then. Something happened in the past year or so where several employees left. After requesting a service to replace a commode handle, a shower head, and a simple shower tub handle leak, things went "drippy" with Keating rapidly. The company now does not follow up on service calls; on two occasions they missed appointments completely; they charged a plumbing rate to fix the shower head and after ordering the parts, came out to the residence and said they would need to now cut into the wall and install pipes and other non-mentioned items with an expected increase in $1200 bill. Finally, the yearly maintenance charge for servicing the furnace was four months away from renewing before they sent us a "past due" statement requesting the service renewal.... UGH !!! read more

I would NEVER use this company again. They did not do anything they promised to do. They basically sent over two boobs to do the jobs. I got a new propane furnace and water heater. The water heater leaks gas. As for the furnace... We said we did not want it in the middle of our basement (we have/had a nice big open basement). They said no problem. We said we wanted the ductwork insulated. Again, no problem. So what did we end up with? A big furnace in the middle of our basement. NO insulated ductwork. And to top it off, they ran a gas line directly under our laundry shoot! Now when we throw clothes down the shoot they get hung up on the gas pipe. These boobs were so bad, they could not fit the filter into the furnace, and told me I had to buy paper ones that fit. After I did that, I found it was very simple to put the filter that came with the furnace in. These guys are a total joke, and I am pissed off to this day (and still smell a faint hint of gas from the water heater). Never again. Don't trust them. read more

Installing radiant heat on the main floor of our house was not an easy decision, largely due to the high cost (indeed, we split the project over two years to handle the cost). But now that it's done, we wouldn't go back to the old radiators. There's nothing quite like walking in stocking feet on a warm floor in winter. Keating did excellent work--very professional with many years of experience. Because Mike Keating is local and takes pride in his "product," I recommend him and his business to anyone looking to upgrade to radiant heat. Holding back on the fifth star is not the fault of the company--it's a reflection of the sticker shock of taking on such a project. read more

As a former employee and as someone who got alot of feed back from their customers, I can quite honestly say that the Keating company and it's employees were always viewed as a very fair and caring company. Customers always spoke highly of the work performed and the caring way in which they were treated. As an employee, I found the Keatings very easy to work for and open to new positive ideas in the workplace. They always made themselves accessible for questions and input during any problem that would arise. Kudos to the Keatings. read more