I'm sad to leave this review because I've known Rick Keaton and his family for many years and have always trusted and referred others to their shop, but this experience completely changed my opinion. After my car was repaired following an accident, I immediately noticed, while still sitting in Keaton's parking lot, items were missing and a loud rattle coming from my car. I immediately went back inside to notify the receptionist but was told that Rick would have to call me. When Rick called to discuss it, instead of taking responsibility or showing any concern, he became very defensive and actually hung up on me. I was shocked at how unprofessional and dismissive he was. I've since contacted GEICO and will have my car reinspected at another shop to make sure everything was done properly. I'm not one to leave negative reviews, but I feel people should know how poorly this was handled. Buyers beware--customer service and integrity matter, and you won't find either here anymore. read more

We just recently had a Chevy Suburban repaired due to being hit in the rear. While it was in the shop we had some touch up work done on the hood, front fenders and roof. It looks great like a new vehicle. We are very pleased. A big Thank You to everyone that played a part in our repairs. Keatons Collision Center, Inc. is the Best. read more

Took my car to Keaton's Teays Valley after it was damaged. Roger was professional and helpful through the entire experience. Explained the issues and work being done. Great work on the car! It was even washed and waxed when I picked it up. Thanks Roger! read more

Very professional and courteous. The loaner car was a lifesaver. Quality workmanship and they went above and beyond to make sure OEM parts were used. Vehicle looks better than when I bought it! I will highly recommend Keaton's to others and will not hesitate to use them again if the need arises. Thank you Roger & Scott for making sure everything was perfect! read more

Big Shout Out to Chris and Larry for taking such great care of me today and fixing the top my Pontiac Solstice in record time!! The costumer service was above outstanding!!! read more

SCAMMERS!! Went to get an estimate and they would not give an estimate unless I brought the car in to be done first. Then said they would only give a lowball estimate then file a supplement check for the difference. They do this so you can't shop around for the cheapest price. Waning to charge me $25 for the estimate if I wanted to self pay. This company is shady!!!! read more

I was involved in a car accident in April, my front end was damaged moderately. They did excellent on the body work, but failed to adhere to any problems oriented with the mechanical work. They said that they 'couldn't find anything wrong with my car that was related to my accident'. The receptionist then told me to take my car somewhere else. When there was obvious leakage coming from the front left side (where the driver had hit me). The right side looked perfectly fine and there was zero leakage from the upper arm. It was clear that they didn't want to introduce another claim to their 'partnered insurance', because we all know how well insurances and body shops try to lower claim values... if you are involved in a wreck and have Erie insurance, don't take your car here, because they are definitely screwing you over. Also: somehow the ESTIMATE from Erie's insurance adjuster WAS THE EXACT SAME AS THE FINAL COST OF REPAIR, coincidence? I think not. read more

I would HIGHLY NOT recommend using this body shop. My wife's car was backed into. It had severe front end damage. I took it here. They fixed it and my wife picked it up a week later. The car did not drive straight, the steering wheel was crooked, the front end was missing all sorts of bolts and just flopping in the wind. So I returned it to be repaired properly. A few days later my wife picks it up while I'm out of town. The very next day she calls me to tell me the motor locked up on interstate. Apparenttly the coolant hose on the water pump was not attached properly. They put a motor in from a JUNK YARD!!! There is no way of knowing the history of this motor, so it was a gamble on their part. We picked the car up a few days later. I have since taken the car back 3 or 4 times. The motor has a tick to it and uses both oil, and coolant. Every time they tell me nothing is wrong. Fast forward 6 months. Guess what, still using coolant, still using oil. The orignal motor was well maintained if I might say so. So I'm stuck with a car that has to be babied, and there is nothing they will do about it. I guess my only solution is to lawyer up. Long story short, take your car somewhere else that will stand behind their work. read more

I hit a deer in my Honda Element. My Insurance company suggested Keaton's big mistake. The body work looked passable but a week later my AC quit working so I bought it back. First they tried to act like I did not know how to operate the AC. Then when they found it didn't work they said it was over charged. One week later it quit again when I called them they gave me the runaround and when I asked to talk to someone else they hung up on me. I called back and click 3 times. So I drove back down there. This time they said it had a small refrigerant leak that they fixed it a apologized. One week later out again. Do Not Trust This Company they lie!!!! read more

I have never had trouble with Keaton's. I was rear ended and they took care of my back bumper and noticed that there was some structure damage and fixed that for me as well! I'm glad because I probably wouldn't have found out anything was wrong until it was too late. I also had an embarrassing accident that was my fault and I hit some mail boxes and really damaged the entire passenger side of my car. They fixed up my mirror, both doors and windows, and replaced my radio antenna. My car looked as good as new after the repair and it didn't take too long. They worked well with my insurance and were very kind to me. They probably had to in order to touch up some damages on my car, but they washed it too, which was a lovely surprise! read more

This has to be the worst place ever to get work done. Everyone is as nice as can be, but my my, the work done was awful. It was not done right at all. Then when I took it back they said I re-damaged! In the exact same spot? Crooked. read more