The staff here have always been very nice to me. The last time I donated, a staff member that was…read morefairly new was assigned to me. I don't have very good veins, so this made me kind of nervous, but under careful instruction of a senior staff member, she did great.

The staff is great and always professional. The facilities are always clean and orderly…read more From the front desk personnel, to the last one who sees me out, the whole group is wonderful!

This place was decent back in early 2024. The staff used to be careful with your veins, even if the…read morewait times were horrendous. However, the quality of care has plummeted. The staff has become increasingly incompetent, with inexperienced technicians who jab your arm blindly. When they fail to get a proper flow, they simply blame it on the donor having 'bad veins.' I returned today after recovering from the flu, only to have two inexperienced techs repeatedly probe my vein. Even when the machine alerted them of a poor flow, their only solution was to jab me further. I eventually had to refuse when they tried to move to my left arm. To make matters worse, they seem to have changed their pay structure. Compensation used to be for your time, but now it seems to be based solely on the volume collected. Last year, a technician blew my vein and caused a severe hematoma (see attached pictures). You're better off doing DoorDash than letting these 'pretend' technicians play with your health.

This is the worst plasma donation place in Champaign IL. They talk way more than they work. There…read moresystem is so messed up. It takes you hours to get through the line. There is not one person at this location that give a damn about their job. There are long periods between screens because they lazy person sitting down have to hard of a job. They need to fire to management again and start over. I would not recommend this place to a test animal. It really is this bad. I do not recommend this place to even try. Very bad business control in here. They do what they want when they want and don't care about the donors.

Terrible place very unprofessional and just bad at their jobs in the front. They make you do a 15…read moremin wait every time for everyone. Thats very odd.

This facility is extremely slow with their paperwork and forget about getting a call back.. Just…read morewhen I thought operations were shaping up, all that had to do was say something good about them. I was deferred because of reactive sample. Not a big deal, I've been to my primary and verified that I don't have anything going on. However, I've now been deferred for a month! Granted, Easter fell within that month, the plasma center was open on Good Friday. Also, this isn't my first go around with this situation. It's burned up a lot of my time, thinking that the ("resident") Dr would check the box on their next visit. Only to find out that, "No, we don't know why it's not done". A month of getting the run around and they've never called me back.

The staff is trying to improve Stephanie has definitely been great, been coming here for over 3…read moreyears and it's still a few minor things that could be improved with some of the old staff starting with the twins both are very rude and have no problem showing you how rude they can be.

These people don't care about their customers People playing…read moretheir music on their cell phones out loud employees do nothing I wonder how they stay in business

Absolutely awful. Freezing out and they did not open at 7 am because of some kind of business. Well…read moreI'm sorry but your business needs to be done before or after your open. People depend on you to get warm and give blood and get in and out. NOT wait all day to get in way past the time it was supposed to open...bad business.

the staff ignores the patients as they stand around and gossip…read morevery unprofessional needless wait times

Donated blood at this place many times. They are efficient and reliable. They have good routine…read moreand always care for people in a timely manner. They have a phone number to call and check in if you need to schedule a slot. Whole blood is all I've ever done. But they are equipped to do other types of donations. It doesn't hurt like people might think. Ok...actually the worst part is when the peel off a couple inches of tape and "wax" some hair on my wrist. But it's not a problem at all. Simple snacks are a right of passage once you've donated. Don't hesitate to do this if you're eligible. I tend to have slightly high iron so a blood-letting is actually prescribed every 8 weeks. All joking aside....try it. It's easy.

The company name is now Versiti. The people working are the same. Scheduling an appointment to…read moredonate blood or blood products is simple. Walk in donations are acceptable. Staff are friendly and easy to work with to donate blood.