The staff here have always been very nice to me. The last time I donated, a staff member that was…read morefairly new was assigned to me. I don't have very good veins, so this made me kind of nervous, but under careful instruction of a senior staff member, she did great.

The staff is great and always professional. The facilities are always clean and orderly…read more From the front desk personnel, to the last one who sees me out, the whole group is wonderful!

The staff is trying to improve Stephanie has definitely been great, been coming here for over 3…read moreyears and it's still a few minor things that could be improved with some of the old staff starting with the twins both are very rude and have no problem showing you how rude they can be.

These people don't care about their customers People playing…read moretheir music on their cell phones out loud employees do nothing I wonder how they stay in business

This place was decent back in early 2024. The staff used to be careful with your veins, even if the…read morewait times were horrendous. However, the quality of care has plummeted. The staff has become increasingly incompetent, with inexperienced technicians who jab your arm blindly. When they fail to get a proper flow, they simply blame it on the donor having 'bad veins.' I returned today after recovering from the flu, only to have two inexperienced techs repeatedly probe my vein. Even when the machine alerted them of a poor flow, their only solution was to jab me further. I eventually had to refuse when they tried to move to my left arm. To make matters worse, they seem to have changed their pay structure. Compensation used to be for your time, but now it seems to be based solely on the volume collected. Last year, a technician blew my vein and caused a severe hematoma (see attached pictures). You're better off doing DoorDash than letting these 'pretend' technicians play with your health.

First time donating here and it was a great experience. The staff was very friendly and helpful…read more This place is a 10/10 for how nice and respectful everyone is.

KEDPLASMA Springfield 534 N Grand Ave W…read moreSpringfield, IL 62702 and KEDPLASMA / Kedrion Biopharma Corporate Customer Relations / Donor Feedback Re: Formal Complaint - Disrespectful Treatment of Long-Term Donor and Failure to Respond to Prior Complaints To Whom It May Concern: I am writing to file a formal complaint regarding repeated negative experiences at KEDPLASMA Springfield, located at 534 N Grand Ave W, Springfield, IL 62702. I have been a consistent donor at this center since 2022 and have completed nearly 100 donations. Despite this long-term relationship, I have been subjected to disrespectful treatment by staff, and my previous complaints have received no response. Most recent incident: I arrived at approximately 11:00 a.m. I was screened promptly and waited about ten minutes for a bed even though the center did not appear busy. Because I am a hard stick and other floor phlebotomists have repeatedly failed to access my veins successfully--resulting in digging in my arm, no flow, high-pressure returns, incomplete donations, and leaving with only $12 instead of full compensation--I specifically requested that Titi (the employee over the floor, screeners, and productivity) stick me. I was told she was on lunch. I stated that I was willing to wait. The office staff member (a manager whose name I do not know) refused, stating that allowing me to wait would "mess up my times" and that I would be stuck by whoever was available on the floor. Approximately five minutes later, Titi appeared on the donor floor, put on her lab coat, called a donor, and stuck him. She then told another donor, in front of other donors, that she no longer sticks request donors "because I don't have to," delivering the statement with a visibly negative attitude. I felt singled out, disrespected, and hurt. The claim that Titi was on lunch was contradicted by her almost immediate return to the floor and her willingness to stick other donors while refusing my reasonable request for a competent stick. Prior complaints and lack of response: This is not an isolated event. I have previously submitted formal complaints by email and phone concerning negative experiences with phlebotomists and managers at this center, including the pattern of staff picking and choosing which donors to assist and treating hard-stick donors poorly. Those complaints described treatment that left me feeling hurt and disrespected. To date, I have received no return call, email, acknowledgment, or indication that any investigation has taken place. Personal impact: As a long-term donor who has reliably contributed nearly 100 times since 2022, I expected basic respect and professional handling of a reasonable request. Instead, I have been made to feel like an inconvenience. The combination of the treatment on the floor and the complete silence following my prior complaints has personally affected me. I am now seriously considering leaving this center. Requested action: I request that this complaint, together with my prior unanswered complaints, be thoroughly investigated. Specifically, I ask for: Written confirmation that the complaints have been received and logged. An investigation into the staff conduct described, including the refusal to allow me to wait for a specific phlebotomist who was present in the building and the public statements that request donors would no longer be accommodated. Appropriate corrective action to ensure donors are treated with basic respect and professionalism. A written response outlining the status of the investigation and any actions taken. I am available to provide additional details if needed. Please respond in writing so that there is a clear record of communication. Thank you for your attention to this matter.

best center in Springfield and the manger was really good at her job, If you are a new donor I…read moreprefer you go to ked,

First off. Staff is super friendly and efficient. BUT understaffed. There is usually 3 people…read morethere at least. This time, there were 2 people working in the whole place. 9 people in vitals line and more already done with vitals waiting to be stuck. Utter ridiculousness. How can you staff 2 people?! Ridiculous!!! Some people depend on this money to make ends meet. ​

They have 5 stations and only 1 employee working 1 station every single time I come up here, and…read moremost of the time that employee isn't even at their station, so they have several people in line waiting to be helped. it takes way too long just to donate, slowest out of any establishment in Springfield.

Ive been patronizing Keds for a little over a year. Donations are always smooth, the wait times are…read moremore often than not, short. The staff is prompt, courteous and pleasantly engaging. The facility is always clean as well. I would highly recommend anyone considering donating, to come to KedPlasma.

I'm currently sitting between a gentleman with a dog and a less gentle-man playing the worst edm…read moreI've ever heard through the speaker of his phone... I once answered the phone when my wife called me and the staff jumped on me like flies on feces, but apparently these other two are acceptabl... ok...

As far as blood donation locations go, this place is A-OK. It's only open on Mondays from around…read more2:00 - 6:30 and Saturdays from 7:30 - 11:30 a.m. When you enter the front door, you will need to take the elevator downstairs; donation center is on the right. For all you "double red" donators, you should call ahead to see if the machine is going to be there on the day that you want to give. I was talking to one of the employees the last time I donated and it sounds like it's hard to predict when that option will be available. For those of you yelping blood donation options, I hope this was useful.