As far as blood donation locations go, this place is A-OK. It's only open on Mondays from around…read more2:00 - 6:30 and Saturdays from 7:30 - 11:30 a.m. When you enter the front door, you will need to take the elevator downstairs; donation center is on the right. For all you "double red" donators, you should call ahead to see if the machine is going to be there on the day that you want to give. I was talking to one of the employees the last time I donated and it sounds like it's hard to predict when that option will be available. For those of you yelping blood donation options, I hope this was useful.

Absolutely awful. Freezing out and they did not open at 7 am because of some kind of business. Well…read moreI'm sorry but your business needs to be done before or after your open. People depend on you to get warm and give blood and get in and out. NOT wait all day to get in way past the time it was supposed to open...bad business.

This place is slow and packed the majority of the time. At the end of each month when the bonuses…read morecome out 3-4+ hours you can be waiting for $25/40+ your $10/20bonus and Sunday's are the worst! Here's the kicker! Its November 24th we ain't getting no bonus today y'all! Been here since 2:34pm, @4:39pm I'm just sitting down, 4:46 finally being stuck. Here it is 6:00pm still sitting waiting to be disconnected and released! Come on!! All this for $40 FML 6:11pm two hours after they close on Sunday. Just left! RIDICULOUS

Great spot to donate not only for extra cash but for a good cause. Staff is always welcoming,…read morehaven't had an issue.

This business has changed more in the past year than any I've ever seen. They have a brand new…read morebuilding, furnishings and equipment, and have added a lot of new staff members. The donor fees have increased while the average "wait time" has decreased. They still struggle from time to time, getting donors processed, but they truly do their very best. Talecris has greatly improved their customer service and it shows! You can get more information at www.grifolsplasma.com

2 times now, Chuck stuck me, and both times, my arm began hurting very bad and then I get a huge…read morebruise. Then, one if the girls sticks my right arm, and exact same outcome, huge bruise. Well, on the 2nd time, Chuck does it again and screws my arm up AGAIN and the SAME girl removes the needle and puts the bp cuff by my right arm and this time I told her, NOPE, not doing this again. You arent bruising BOTH arms again. Because of this, I got deferred for like 2 months which isnt a big deal because I have no intention of ever returning. Im not going to be used as their pin cushion anymore. No thanks!

Everyone here is so nice and caring. They are amazing and such a joy always making me laugh.read more

The staff here have always been very nice to me. The last time I donated, a staff member that was…read morefairly new was assigned to me. I don't have very good veins, so this made me kind of nervous, but under careful instruction of a senior staff member, she did great.

The staff is great and always professional. The facilities are always clean and orderly…read more From the front desk personnel, to the last one who sees me out, the whole group is wonderful!

This place was decent back in early 2024. The staff used to be careful with your veins, even if the…read morewait times were horrendous. However, the quality of care has plummeted. The staff has become increasingly incompetent, with inexperienced technicians who jab your arm blindly. When they fail to get a proper flow, they simply blame it on the donor having 'bad veins.' I returned today after recovering from the flu, only to have two inexperienced techs repeatedly probe my vein. Even when the machine alerted them of a poor flow, their only solution was to jab me further. I eventually had to refuse when they tried to move to my left arm. To make matters worse, they seem to have changed their pay structure. Compensation used to be for your time, but now it seems to be based solely on the volume collected. Last year, a technician blew my vein and caused a severe hematoma (see attached pictures). You're better off doing DoorDash than letting these 'pretend' technicians play with your health.

First time donating here and it was a great experience. The staff was very friendly and helpful…read more This place is a 10/10 for how nice and respectful everyone is.

Seems to be a good thing to do but they are severely understaffed and the lady up front will tell…read moreyou about it. I really want to go donate but waiting around for 2-3 hours just to get through everything is very time consuming Hire some new people and make them feel important as they are the reason people will return.

They are extremely rude here. They assume the worst about people and speak to patients as if they…read moreare being bad on purpose. It was my first time today and I made many mistakes because orders were only mumbled at me, and I was scolded through the whole process. I even teared up at one point. I was not treated well until the vitals screening, where I used some big words and mentioned being in college. Then there was a complete 180. These people are classist to be honest. They don't understand that many people from all walks of life come here in their hour of need, desperate for any money. The last thing this client base needs is to be made out to be unintelligent or "bad" for not understanding a process they have never been through. Shame! I will only be back out of desperation

Ive been patronizing Keds for a little over a year. Donations are always smooth, the wait times are…read moremore often than not, short. The staff is prompt, courteous and pleasantly engaging. The facility is always clean as well. I would highly recommend anyone considering donating, to come to KedPlasma.

I'm currently sitting between a gentleman with a dog and a less gentle-man playing the worst edm…read moreI've ever heard through the speaker of his phone... I once answered the phone when my wife called me and the staff jumped on me like flies on feces, but apparently these other two are acceptabl... ok...

KEDPLASMA Springfield 534 N Grand Ave W…read moreSpringfield, IL 62702 and KEDPLASMA / Kedrion Biopharma Corporate Customer Relations / Donor Feedback Re: Formal Complaint - Disrespectful Treatment of Long-Term Donor and Failure to Respond to Prior Complaints To Whom It May Concern: I am writing to file a formal complaint regarding repeated negative experiences at KEDPLASMA Springfield, located at 534 N Grand Ave W, Springfield, IL 62702. I have been a consistent donor at this center since 2022 and have completed nearly 100 donations. Despite this long-term relationship, I have been subjected to disrespectful treatment by staff, and my previous complaints have received no response. Most recent incident: I arrived at approximately 11:00 a.m. I was screened promptly and waited about ten minutes for a bed even though the center did not appear busy. Because I am a hard stick and other floor phlebotomists have repeatedly failed to access my veins successfully--resulting in digging in my arm, no flow, high-pressure returns, incomplete donations, and leaving with only $12 instead of full compensation--I specifically requested that Titi (the employee over the floor, screeners, and productivity) stick me. I was told she was on lunch. I stated that I was willing to wait. The office staff member (a manager whose name I do not know) refused, stating that allowing me to wait would "mess up my times" and that I would be stuck by whoever was available on the floor. Approximately five minutes later, Titi appeared on the donor floor, put on her lab coat, called a donor, and stuck him. She then told another donor, in front of other donors, that she no longer sticks request donors "because I don't have to," delivering the statement with a visibly negative attitude. I felt singled out, disrespected, and hurt. The claim that Titi was on lunch was contradicted by her almost immediate return to the floor and her willingness to stick other donors while refusing my reasonable request for a competent stick. Prior complaints and lack of response: This is not an isolated event. I have previously submitted formal complaints by email and phone concerning negative experiences with phlebotomists and managers at this center, including the pattern of staff picking and choosing which donors to assist and treating hard-stick donors poorly. Those complaints described treatment that left me feeling hurt and disrespected. To date, I have received no return call, email, acknowledgment, or indication that any investigation has taken place. Personal impact: As a long-term donor who has reliably contributed nearly 100 times since 2022, I expected basic respect and professional handling of a reasonable request. Instead, I have been made to feel like an inconvenience. The combination of the treatment on the floor and the complete silence following my prior complaints has personally affected me. I am now seriously considering leaving this center. Requested action: I request that this complaint, together with my prior unanswered complaints, be thoroughly investigated. Specifically, I ask for: Written confirmation that the complaints have been received and logged. An investigation into the staff conduct described, including the refusal to allow me to wait for a specific phlebotomist who was present in the building and the public statements that request donors would no longer be accommodated. Appropriate corrective action to ensure donors are treated with basic respect and professionalism. A written response outlining the status of the investigation and any actions taken. I am available to provide additional details if needed. Please respond in writing so that there is a clear record of communication. Thank you for your attention to this matter.

best center in Springfield and the manger was really good at her job, If you are a new donor I…read moreprefer you go to ked,

First off. Staff is super friendly and efficient. BUT understaffed. There is usually 3 people…read morethere at least. This time, there were 2 people working in the whole place. 9 people in vitals line and more already done with vitals waiting to be stuck. Utter ridiculousness. How can you staff 2 people?! Ridiculous!!! Some people depend on this money to make ends meet. ​

They have 5 stations and only 1 employee working 1 station every single time I come up here, and…read moremost of the time that employee isn't even at their station, so they have several people in line waiting to be helped. it takes way too long just to donate, slowest out of any establishment in Springfield.