My Dad was an organ donor. They overcharged us for embalming process. If not for the Organ bank…read moretelling us , Ralph would have gotten away with it. Very unprofessional. If I could , I would give No stars

General lack of professionalism throughout the process. 1. I…read morewas emailed the list of packages and prices, but when my siblings went to the funeral home to purchase a package, they were not given the same options as I was given--some bait and switch going on here 2. Tough to get a hold of throughout the process 3. At the wake, we were walking about with the cards left by visitors when a Barile staff person said they would take care of it and literally took it from our hands. Of course, they forgot to bring them to the funeral. But Barile's solution to forgetting the cards was to make my sister go pick them up--at a different Barile funeral home. Incredibly tacky IMHO. Parking is not easy here, facilities are dated, they bring a dog to the services whether you ask for it or not. Please do not use this funeral home.

i understand that in this industry, empathy is required and we received this with every interaction…read morewith the Keefe family. My Dad, Shaun O'Halloran, was provided the most amazing send off. Every detail was attended to and with sympathy for all the family members. Tim Keefe was txting me or emailing me at every step of the way. I honestly cannot say enough. They also found the way to inject humor and my Dad would have wanted that. HIGHLY recommend Keefe Funeral Homes for your wake/funeral needs. THANK YOU ALL!!

When my Mom passed in 2007 they were good and the one star is for that. My Dad passed Jan 2025…read more Right now I'm currently homeless so I let my brothers talk to Keefe for services as my Dad wanted them to handle it. My Dad's wishes weren't even considered. He is not a dress up person and was supposed to be wearing something casual. They put him in a suit which was not what he wanted. On the day of the wake/funeral I arrived and none of the staff greeted me. Eventually when someone showed up it was to take my coat and then disappeared. When my brothers set it up we were supposed to have two of us do eulogies as well as a priest. They did a horrible job before the wake started and didn't introduce themselves or ask about the family. (Just ushered them in the room where my Dad was and I was already in there and spent the whole wake. When it came time for the eulogies and the priest, the priest was the only one who introduced himself and asked things about my Dad. The priest did an amazing job summing up my Dads life and blessing him. After that someone came in (Remember NOBODY from Keefe even introduced themselves.) came in and announced the service was over and to head outside for the procession to the cemetery. Then to make matters worse they didn't have the family members go first, they just waved everyone on. At the cemetery they didn't even tell everyone where to pull up and park. Again the person from Keefe just announced the priest was going to do a quick prayer and announced where we were going afterward. So unprofessional and I will never use or recommend this place to anyone. So unprofessional and uncaring. My Dads final day was horrible. Wish I could give zero stars.

I have forced myself to wait over a year to write this review so that it would not be overly…read morecolored by emotion. When my dad passed unexpectedly at home, we needed to make a quick decision. After a glance at Yelp reviews, we settled on DeVito because the other funeral home that had been mentioned by the police had one star. I am, however, slightly suspicious about a place that gets only five star reviews as well. I gave three stars because I can concur with other reviewers that the men we worked with were generally professional, responsive, and honest. Our family had some unique unexpected needs such as concern that a wedding ring had been lost, and DeVito did attend to these needs, which was much appreciated. The family clearly has a lot of experience in the business. If you have experience with death and are looking to do things in a fairly expected and "normal" way, this could be a good funeral home for you to choose. If this is your first experience with a funeral home, and if you approach death in any way that is less typical, or if you are needing a lot of patience and handholding, I would not recommend DeVito based on our experience. From when we initially chose not to do an immediate service in a funeral home, did not need assistance in writing an obituary, and did not want a special urn, and would be doing a celebration of life later, we felt that we were treated differently from the five star reviewers who might have done things more traditionally. I am now embarrassed at my ignorance, but at the time we did not realize that as a decorated Vietnam veteran, my dad was entitled to certain honors and benefits. While the gentleman we worked with was certainly aware of this because he asked us for the necessary information, including veteran status, in order to fill out forms, nothing was mentioned to us about these benefits. Perhaps this was because we were choosing not to do a traditional burial and other related elements, but this omission added to a general feeling of lack of respect in the tone toward us. The site says that they are available 24 hours. When I called late at night, feeling overwhelmed and concerned about some of the arrangements, expecting I would receive an answering service if no one was available, I was greeted by someone who sounded annoyed by being awakened and was not particularly helpful in that tough moment. Then this person said something to my family later about my late night call, which I feel should have been treated confidentially. All of this certainly was not helpful at such a tender time for my family. This funeral home clearly has a great deal of experience and is able to handle things expeditiously and professionally.But taking care of people's needs in the midst of one of the most difficult experiences they will ever have requires a level of heartfelt patience and support that I simply did not feel from DeVito. It seems from the reviews others did feel this in their experiences, which suggests to me that we may simply be outliers. But I still felt it was important to share this review. Even if someone makes different decisions from a more typical customer or if the people in the business do not agree with these decisions or understand them,,that customer of course still should be treated with the utmost respect under these circumstances. Instead, what we experienced was an undercurrent of feeling held at arm's length and as if we were an annoyance rather than customers who deserved compassion and care. While for funeral home operators death may be everyday business, for the one going through the passing of a loved one it is anything but that. You deserve to have a gentle tone and nonjudgmental respect of your decisions in this very demanding moment. I will always remember my dad as someone who communicated clearly and spoke with great respect for others but was also honest and not afraid to speak up when something was not as it should be. I seek to emulate him in writing this review. If you are uncertain about your choice, I highly recommend consulting with a local clergy member for recommendations of a funeral home that will provide genuine compassionate care at this challenging time. Finally, if you are reading this, although I don't know you, I am so sorry for what you're going through, and I want to let you know that you are not alone, and that you will find strength and comfort through the days ahead. While it may still be very hard, there is a light that will continue to guide you forward. You will make it through this and continue, in some way that is hard to explain, to have an ongoing relationship with your loved one, even if they are not here with you in the same way. They will always be with you, and nothing can take their love away from you or vice versa. I wish you much comfort and that you would feel surrounded by tangible love and clear guidance in your next steps. Bless you and your family.

I can't express how happy I was for using DeVito Funeral home to assist me in my dad funeral…read moreaffairs. His passing was unexpected and unplanned but DeVito was a big support every step of the way. When I first made calls to I had narrowed it down to DeVito's Watertown location and another local funeral home that my neighbors had used over the years. After my first phone call with Jonathan I felt immediately at ease and supported, I knew they were going to make me feel comfortable in arranging something that honored my father. No other funeral home I talked to made me feel that way. Any question I had I could easily email them and I would get an answer promptly. Jonathon was a huge support They were open about costs and no surprise billing I had been warned about at other funeral homes, and it was easy to stay in budget while simultaneously giving my father the send off he deserved. Can't speak more highly of them, and they will be my first recommendation to anyone in the area. If I ever need their services again, they will be my first call.

Perfect in every way. Two family members received excellent attention in their funeral arrangements.read more

My dad died recently, and Sullivan Funeral Home handled the services. Kevin Sullivan and his team…read morewere so wonderful to work with from start to finish. Every detail was taken care of. I could just change the name of the reviewer and reuse everything that Roberta C said in her review from 2018. Six years later, I concur 100%. We were guided through each detail in a genuinely caring manner. The only difference is, in our case, my father's services were not pre-arranged. Thank you to Sullivan Funeral Home for caring for our dad and our family at such a difficult time.

Rogers Funeral Home, especially, Bob, the funeral director, and president of the company, was…read moresupportive, patient, and gently and efficiently navigated us through the process of preparing for Dad's memorial. Having a dear one leaving us was a harrowing and sad experience. On top of that, there were the additional logistic challenges such as dealing with the body, death certificate, and organizing the wake/memorial. Bob and his associate helped us navigated all of the above process and more with compassion and expertise. We had a wonderful, combined in-personal and Zoom memorial service for our Dad, with guests from the Greater Boston area as well as around the world. We also took our Dad with us in the hearse, and visited his favorite places in Cambridge. Bob and his associates made us feel that we (especially our Dad) were important, respected, and cared for. We cannot ask for a better funeral home and group of professionals, and I cannot thank them enough. All in all, if you ever have to face the death of a dear one, I highly recommend Rogers Funeral Home.

They are rude, crude, and all around difficult. I would never take a loved one here. Is there a…read morerating worse than 0? They don't know how to deal with people, I feel sorry for a deceased person in their care.

Wonderful,sensitive, understanding during the hardest event for the family.All were understanding…read more Thank you

Frank Joyce and his team at Joyce Funeral Home took tremendous care of my elderly mother in making…read moreand handling arrangements on my father's sudden passing - starting on the Sunday my father passed away, with Frank returning my call that very day. He met with my mother, myself, and another sibling for over 4 hours the next day to obtain the information needed and help my mother decide on her preferences. To be clear, not that much time was needed - but Frank listened attentively and caringly to our various stories and shared some of his own. From our meeting, Frank obtained enough information to put together a lovely draft obituary, which we then augmented. He patiently provided advice and guidance regarding the services to be held and the practicalities. Frank made everything easy - he provided a google drive link for us to upload photos, which his team turned into a video slideshow and digital banner for the wake, collage poster boards for the wake, pages in the guest book, etc. - however, he also offered to scan hard copy photos (even in frames) if that was all we had. They handled everything - even ordering the thank you notes - and it was all lovely - and were thoughtful of my mother's and the family wishes and added comforting touches (for example, arranging for the donation of particularly large flower displays post-service). When the date we selected for the funeral service conflicted with a mass that all (active) priests in the parish were required to attend, Frank reached out to a retired priest he knows to handle the service. I cannot say enough good things about Frank and Joyce Funeral Home.

I cannot express enough gratitude to Faggas Funeral Home for the exceptional care and compassion…read morethey showed our family during one of the most difficult times in our lives. A very special thank you to Adrianne, who truly went above and beyond in every possible way. She took on an incredibly complex and time-sensitive process and handled it with professionalism, urgency, and genuine care. Adrianne personally coordinated with airline cargo departments, worked closely with the consulate, and persistently followed up to ensure all documents were expedited. Thanks to her dedication and relentless effort, what seemed impossible was accomplished in an unbelievably short time -- we were able to transfer my father's body to his homeland much faster than anyone thought possible. The entire team demonstrated compassion, efficiency, and deep respect for our cultural and emotional needs. In such a painful moment, their support meant everything to us. I wholeheartedly recommend Faggas Funeral Home to anyone in need of truly exceptional service. They are not only professionals -- they are kind, dedicated people who genuinely care.

The owners repeatedly block the sidewalk on Dexter Avenue by…read moreparking their personal vehicles in front of the garage, forcing pedestrians to walk in the street. I once asked a driver of a parked car to move instead of blocking the sidewalk and he - young man wearing pajamas - yelled that he was the owner and could park on the sidewalk since he "owned it.

Fred, Fred Jr. and staff,…read more We want to thank you so much for your compassion and guidance during our time of sadness and grief and for creating such a beautiful farewell for our precious Dad. Each of you brought something special to make it a beautiful celebration of his life. Everything was planned and executed perfectly and your results were exemplary.  You all are a true gift to this community." My family and I will be forever grateful. Cathy, Marian and Linda

We recently experienced the loss of our unborn grandchild. The Cafasso family went out of their…read moreway to get us the baby's remains and were generous, respectful and sympathetic throughout the ordeal. We have also used this funeral home for several family members and they were professional and sympathetic throughout.