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    Keep Safe Mortuary transport

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    3 years ago

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    Montez M.

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    Reilly Rakowski Funeral Home

    Reilly Rakowski Funeral Home

    3.3
    (4 reviews)

    We were recommended this funeral home by another local funeral home that were booked for when we…read moreneeded it. The space for the service was disappointingly small and overflow was in a next door room with TV monitors. When we began making arrangements with the funeral director, he ran through options very fast with us, and seemed annoyed that we needed some time to discuss among ourselves. His coworker or assistant was equally cold and dismissive of us with any questions we had. It was embarrassing and disappointing to hear from several people attending the service, or calling in, that they dealt with rudeness from this establishment. These are situations that require compassion, patience, and care, none of which was demonstrated by the staff. They are the experts, not the customers, and the customers should be treated patiently, as they navigate an unfamiliar and emotional process. Instead, we felt like school children being scolded. It was awful. The only positive was that the female that works there, did an amazing job with making our loved one look natural. Unfortunately, when I thanked and complimented her, I was met with barely a response back. I would never use this place again.

    I can't say enough good things about our experience at Andrew T. Rakowski Funeral Home. My father…read morepassed away unexpectedly 2 weeks ago, leaving us at a loss for how to plan his funeral arrangements. We chose Rakowski's because of the close ties to the community, and from the minute we walked in Andrew was professional and comforting. He led us through the decision-making process without any pressure and he made helpful suggestions when we didn't know what to do. His funeral home is lovely; a mixture of classic warmth and modern conveniences. Several of our guests commented that there were thoughtful touches that you wouldn't think of until you needed them. For example, there is a coffee bar area in the back, there is a comfortable chair tucked away if you need a moment alone, and there is a bluetooth speaker for playing your own music choices. Andrew stayed in close contact for when we had questions, and he competently handled every detail, even guiding our 25 car procession to through a huge traffic jam on I-95 to get us to the cemetery in Newtown on time. We are so grateful to Andrew for making such a difficult and emotional time go as smoothly as possible. My dad would definitely have been impressed.

    Keep Safe Mortuary transport - funeralservices - Updated June 2026

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