Marcus just replaced a security deadbolt lock for our garage door…read more He was professional, polite and punctual. I highly recommend Broadway Locksmith! Thank you!

Friendly staff but.... I went to have a key made for a newer car. I went in person the first time,…read moreprovided the key and year/make of vehicle to see if they could do it as it's a vehicle that has a fob which needs to be programmed. They said they could do it and had the right fob, but would take an hour or more and needed the car for a bit. Called the morning of the day I had time, brought the car to them and after they looked at my fob for 10 min decided they didn't have the correct fob. I asked if they could order it. They said sure, but then decided it might not work given my car is 5 years old.??? So, that's why I came with the fob prior, advised of the make, model and year.... They were nice, but if they don't have the expertise or correct parts why waste a customers time???

Safe & Secure is there when you need them! They are so kind, helpful, efficient, trustworthy, and…read moremost importantly incredibly knowledgeable! I trust Safe & Secure 100%! They're so reliable! They deserve all 5 stars & more because they're simply the best!

We have used Safe & Secure locksmith for well over a decade and they are excellent!!! We have had…read moreeverything from getting special safety keys to rekeying old locks, changing out deadbolts and locking knobs to getting keys copied. With multiple generations who have lived in our home, the key situation was a mess. I reached out to Safe & Secure and had someone come out to assess and then do the work right away. Locksmith arrived on schedule, thoroughly evaluated what could be done, then competently proceeded with the work. He was exceedingly professional, brilliantly figured out some creative solutions, and very pleasant. Took a couple of hours and voila! Our lives are so much simpler and more secure. We will continue to use Safe & Secure a highly recommend them to others!!!

I called Accurate Lock & Safe because my key would no longer fit my condo deadbolt. Slavin (sp?)…read morearrived within an hour. The first thing he tried was simply applying some lubricant to the key and the lock, after which it worked fine. He didn't charge me at all for this and even had me take a picture of the lubricant he recommended. I am very impressed - thank you!

Very friendly and helpful, Fiona was professional, efficient and a joy to deal with. thanks to…read moreeveryone on the team. Dealing with Accurate was a great experience from the first phone call to the final transaction.

The gentleman who helped me was very knowledgeable, quick and efficient!…read more I came in with a broken car key that had separated from the fob for my Honda. I had tried calling other places and they were all telling me i needed a brand new set keys regardless and were asking for ridiculous prices. I finally found this place my dad recommended and the guy was very helpful over the phone and in person. He fixed the issue within minutes and even replaced my car key remote battery. (another shop had said they can't guarantee this btw) Overall really great experience and i would definitely recommend for anyone looking to do mobile key replacement and any kind of maintenance to do with keys! I don't normally leave reviews but i had to leave one for this place. They really know what they're doing. I would definitely recommend.

Unfortunately I had two keys cut for my boat ignition switch. When I looked at the two keys in…read morecomparison to my original key, not one pattern looked the same but I thought I would try them anyways. As it turned out, I couldn't even enter the keys into the ignition switch and on top of it my original key doesn't want to turn the ignition on. Now I have to replace my ignition switch. It's too bad. I was really hoping I could get some spare keys.

This is a shady company advertising they have a location in Surrey. There is a sign on the front…read moregate in a shady building in King George Blvd with all kinds of junkies around. I called the phone in Google map, a lady answering the phone saying their office is in Vancouver. They waste my time locating them in Surrey. Now seeing all these BAD comments about them. Luckily I don't need to get another insult from this shady company. I don't think they have a physical location, just whole bunch of YO-YO, waiting for another sucker to get caught by them. It is hard to find a locksmith STORE, with physical location you can bring your own lock to get a key made.

The first service requested was for dysfunctional key. They arrived at my house promptly and…read morereplaced it. 2 mos later I went to insert the key in ignation and saw insertion part of key was missing. Assuming a broken faulty key, contacted. Told I must have broken the key myself through force which is not possible. To come out and assess then fix would be $2000. I thought the missing part must still be in the ignition but couldn't see it. Had to call BCAA to get me home. The tech told me there was nothing in the ignition. I looked at the key head again and it did not look broken. The key they made has 2 pieces inserted into each other, so had come apart. They must have known this was the problem but were not honest. 11:30 at night. Home by 2am. Be aware these keys are cheaply made, come apart, not reliable. Get a proper one from a dealer. The company did not take any responsibility for what happened. They should inform the customer of this potential problem

No complaints at all about the service (courteous, punctual), but I find paying $221.60 for someone…read moreto remove a broken key from a filing cabinet (which took him 2 minutes), and then to be told that he didn't have the right key in his van so I could go down to the local office and get one cut (and pay for that as well) a little excessive. And the new key didn't work. I will not be using them again.

Excellent job cutting a spare key for my Porsche. Very fast and professional.read more

I cannot recommend Prime Locksmith enough. Carlos was punctual, efficient, and went above and…read morebeyond to get our garage door lock sorted out. He was also very reasonably priced. I'd never want to get locked out of our garage again but if we did, Carlos would be our first call! I'd recommend him to everyone.

Prime Locksmith did not show up in my search of locksmiths on Yelp, but Carlos responded when I…read morerequested a quote from another company. The communication was open, clear, pleasant, and all my questions were answered (I had a lot of questions as I wasn't sure if the lock could be repaired or needed to be replaced). After the initial request for quote, I needed emergency repairs done at my place so I delayed the work multiple times as the repairs dragged on. Throughout this time, Carlos was as responsive as when I first contacted him. When I was finally able to have the locks changed, Carlos was ready and showed up for the appointment on time. He paid attention to detail, checked my lock thoroughly to see if it can be repaired before replacing it. It has been almost 9 months since the new lock was installed, there has been no issue and I am very happy with the work.

Alan is a great guy. He came out to our business and helped fix our digital key pad for our safe…read more It was a wire issue. Tried a couple other locksmiths to come out and fix this on a Sunday and they either didnt get back to me or did not work on Sundays. I was really happy with how quick he did the job. It was also great to actually get a person (Alan) on the phone and not have to leave a voice mail because it is the weekend. Thanks Alan! We will for sure use your services when needed again.

Tried contacting Mr. Locksmith 4 weeks ago to replace a mailbox lock…read more No response in a week, tried again. Another week went by, was told in an email to use the chat feature on the website. Again, tried to set up a time to get the lock fixed, nobody called. One last try, was told that it was escalated, no response in a few days. Decided to call a different locksmith, they answered the call, booked a time and date within 5 minutes. Mr. Locksmith's customer service is terrible, I would never recommend them.