Amazing, kind and great customer service!! I left with an understanding of what to do next!! Wayyyy…read morebetter than AutoZone

I am a rookie NuCamp Camper RV and Subaru owner…read more Ryan and colleagues totally took care of me with maintenance questions as to filters, access and sundry other matters. Great guys.

Called about a serpentine belt for truck that they had to bring in from another store. They…read moreoriginally said that it would be from 12:00-3:00 p.m. We live an hour and fifteen minutes away from Cortez. When I called back at 12:00 p.m. to see if they had the motor mount bolts, as well, the dude was completely a grumpy jerk that kept talking over me; like he knew what I needed better than I did. I called O'Reilly's to see if they had motor mounts, and they did. I asked about the belt and they had that in stock, too. I don't really support big corporations like that but they are polite and get the job done. I'll be going to O'Reilly's from here on out.

Bought a box of tools, never opened. The company refuse to give refund i bought this with lights…read morebut couldn't find the receipt. The female manager was rude along with Mexican person who dealt with me.

I needed a tire pressure gauge and stopped here since it was right off the road. There were three…read moremale employees working and not a single one acknowledged me or asked if I needed help. I looked around but couldn't find what I needed so I left. Purchased what I needed at the True Value in town.

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

Took this little Trax for a test drive and fell in with this 2021 Chevy Trax AWD told the salesman…read moreI would have to sleep on it no pressure, next morning called to see if it was still there cause 1 day they are there and the next they are sold! I told him get it ready I'm buying it this morning all the paper work was fast and efficient, buy local! I just drove by saw a Chevy spark white it's not going to be there long!

I gave them a two star review because they weren't as rude as the first place we stopped. Traveling…read moreand needed emergency brake service. They said they didn't have availability in the morning but possibly the afternoon. Tried to give them out information to contact us and they didn't want it. Not such a good sign. Moved on to the next place. A small local shop 2 doors down. Treated very well there.

It's clear nobody there could care less about helping you. The manager also watched me stand there…read moreand not get help at all. I was told I would have to wait two hours just for somebody to help me take my spare tire off so I can leave my spare there to get changed. I regret buying any tires there, I'd rather pay a little more for someplace that has decent customer service.

I had engine troubles while passing through Cortez. I thought, how lucky, I'm only a couple miles…read morefrom a dealer. Read the one review left about this shop and figured I'd be in good hands. ( my fault ). Dropped my truck off on fri. and was told that I should have some news by closing time that day. Granted, they said they were busy and I didn't expect to be pushed ahead of anyone, but I never heard anything back. Called on sat to be told they were "understaffed" and that sat was a half day so I may not know what's wrong until Monday. They did however call me back just before closing to tell me what was wrong and what parts I needed, but the parts wouldn't be delivered until Tuesday. Called Tuesday to see if the parts showed up and see if I needed to extend my hotel out another day. They told me it'd be done by end of day. Again no calls, so I went in about 30 mins before they closed, to be told there was more problems that may need addressed soon but not immediately. Then a few mins later that there was even more problems that were more pressing. The new parts and labor would have been thousands more and would have taken another week because they were busy. With only minutes to make a decision, and because they were clearly itching to lock up and go home, I decided to leave it overnight and come up with a plan. I decided to trailer it home for now and went in to pay for the work done already, so I asked, "are the dash lights off now and the motor runs like normal?" I was told "oh yea for sure, but the other work NEEDS done soon." Once I paid, I started my truck and instantly all the same lights came on, engine still misfiring, everything exactly as I brought it to them. After going right back in and saying it's exactly the same and you said it was fixed i was told "well yea, it needs more work" he didn't want to admit that he straight lied to me to get me to pay them without having fixed anything. He then started yelling at me saying "what do you want from me?" I asked for a refund and was told "absolutely not". Asked to talk to his manager and was told that he was in a meeting that could take 30mins or it could take all day. I asked why the new problems weren't diagnosed originally when I was told it was just an injector. He then openly admitted ( to just me in the room, so I'm certain he'd lie about it also) that they put in the injector HOPING that it'd fix my problems. When I called him out on HOPING, he slammed his hands on the desk and said " i'll have my manager call you as soon as he's out of his meeting" so I said thank you and left. Guess who still hasn't called me almost a week later. Must have been a very intense meeting. Maybe, hopefully, the manager or owner will see this and reach out to me and can have a cordial talk unlike their service manager who apparently has anger issues. As far as I see it, I'd definitely steer clear of this shop unless you're ready to just keep throwing money at them until they accidentally fix your vehicle.

We were on a camping trip from Arizona and my Chevy Colorado needed service. Although Webb was…read morebooked way into November they were kind enough to get me right in, had the part and fixed the truck within 24 hours. I can't thank them enough for getting me back on the road. Very friendly staff as well.

Purchased my vehicle here, and had the most pleasant experience I have ever had buying a vehicle,…read morethe Sales staff is by far the most courteous I have dealt with before Not to mention they actually follow up after the sale as well. Would recommend all my friends and family.

If it were possible I would give this company in Cortez and Durango 0 stars. They agreed to replace…read morea bumper on a truck I bought but when it they went to do it, there were some bent attachments so they decided they refused to properly complete the job and returned the truck to me with very cooked bumper. They refused to "put anymore time or money into the job" and this is after paying almost $30,000 for the truck. This is the second time this company has screwed me on an agreement or guarantee. I will never go back and I advise you to avoid this company and it's unethical staff at all costs.

The Service Manager did reach out to me and we were able to work out a satisfactory financial…read moreresolution to the problem. He was very professional and courteous, and I appreciate this dealership standing behind their work and holding themselves accountable for an error. That's refreshing to see these days.

The worst service center ever took my car in for a misfire problem they tried to tell me that I…read moreneeded a new engine they pulled the cylinder head off and said that it was warped so that replaced the cylinder head did not fix the misfire charge me $1,030 and my car was in the same condition it was when I took it in they told me again that needed a new engine I paid my bill took my car home replaced the O2 sensors fixed my misfires they will be hearing from my lawyer

I would rate this place less than 0. Don't go to Les Schwab…read more I'm a70 year old woman from California. This place tried to take advantage of that and the fact that I needed to get home with 4 grandchildren. the manager quoted me $4000 to fix a ball joint ( all of them needed replacing), upper arms ( they did not need replacing), two struts ( they did not need replacing) and a $350 alignment. My friend who used to manage Les Schwab, repaired my car--all ball joints, for under $400 ( i did pay him labor). Nothing else needed replacing Alignment was done by Comisky auto repair--an honest mechanic--$150. Les Schwab was going to fix the struts and do an alignment and send me on my way. I would not have made it home. The car was unsafe without ball joint being replaced. Go to Comisky!

Honesty goes a long way, I requested front and rear brakes on my f350 because jiffy lube in Salt…read moreLake City said they were toast. These good guys here at Schwabs walked me over after they took the wheel off and assured me they were fine, even had a touch over 8mm left. Would highly recommend these guys.

I had the smoothest vehicle purchasing experience of my life! The staff was knowledgeable and…read morehelpful, and their selection is really good, even now!

From the owner: We specialize in quality used cars and trucks for everyone including credit challenged. Let us get…read moreyou in a quality used car or truck today!