Traveling through Colorado, our 2021 BMW X6 showed a brake pad warning on the dash. Took vehicle to B&N and met with the owner Wayne. I asked if he could so a rear brake pad replacement on the 2021 BMW X6 and provided him the VIN. He said yes. We scheduled for the next week as he needed to order the parts. Bring the car in and find out he ordered the wrong parts and needed to reschedule to the next week to get the right parts. Come back the next week and job completed.
Wife starts complaining on a rattling noise coming from under the vehicle. We return home and take vehicle to local BMW dealer to find out aftermarket parts were used, the shims were not correct or were not correctly installed, rotor worn beyond resurfacing. BMW corrects the repair, voids our warranty since aftermarket parts were used. over $1,300 to correct B&N mistake.
Discussed with Wayne, he states "BMW is selling you something you don't need.". "I used the VIN number and ordered aftermarket parts that fit.". Net-net he offered to reimburse the cost of the aftermarket parts ($150) but nothing else.
STAY AWAY FROM B&N - especially is this is how they treat customers after being presented with their mistake. read more