I am needing an implant after periodontal treatment. I carry two insurances, yet they keep pushing…read moreme to pay the LARGE bill in advance and then submit to insurance. I guess Ashlyn there is tired of my questions as she had the receptionist tell me, "we aren't doing implants right now." Time for a new dentist.

Great experience on my first visit. Very welcoming, got a cleaning, honest with my charts. Had…read moredentists in the past try to schedule treatments that were unnecessary and expensive. Ballwin Dental seems honest, and quality.

Dr Hartman is absolutely the best. He takes his time with his patients and is always engaging,…read moreknowledgeable, and patient. Stephanie that works with him is a pleasure as well. The whole office staff is friendly and approachable. From someone who didn't have best experience as a child, they have made going to the dentist a good thing.

Abbey was amazing she was very informative about what was going on Dr Hammond explained…read moreeverything in detail as to the different procedures they could do.

Totally recommend this place for the type of care and excellence they offer. I was helped with two…read moredifferent emergencies and received the best care each time. Totally recommend Dr. Woodruff!! Staff and nurses were some of the nicest people I've seen.

It had been many, many years since I went to the dentist. The whole group was very kind and gentle…read morewith me. I now have a plan in place.

I had an extremely disappointing and frustrating experience with Ellisville Dental. The only issue…read morewith my teeth was a small gap between my front teeth. Treatment began at the beginning of 2023, and I was charged $4,800 upfront. I paid 50% out of pocket, and the rest was billed to my medical insurance. They set up an auto-pay plan that was supposed to last 12 months at $200 per month. However, they continued charging me for more than 14 months without clear explanation. I requested a full payment and charge breakdown more than 20 times, and they repeatedly refused to provide it. Over the course of nearly 3 years, I was required to attend more than 30 appointments and wear over 50 invisible trays. During this time, I was charged additional fees multiple times for "extra trays" and "lab fees." In total, I ended up spending over $6,000. Despite all of this time, money, and effort, my teeth look essentially the same as they did before treatment. The gap was never fixed, and instead of taking responsibility, they told me I would need to wear a retainer for life. To make matters worse, when I requested a replacement retainer at the end of treatment, they asked me $360. I later confirmed directly with the lab that the actual cost of the retainer is about $10. Ellisville Dental takes no responsibility for failed treatment outcomes and refuses to provide transparency regarding billing or payments. I endured 3 years of discomfort, over 30 appointments, and even a minor surgical procedure, only to end up with no improvement. I have gathered all documentation, including before-and-after photos and payment records, and I am preparing to file a lawsuit. I would strongly caution others to think twice before choosing Ellisville Dental.

Due to repeated service issues and the clinic's failure to respond to multiple attempts at…read moreresolution, I have been compelled to initiate legal action. This dental clinic demonstrated a lack of professionalism and disregard for patient concerns. Further documentation and reviews will be provided to accurately reflect my experience.

Disclaimer: The dentist was very nice and competent. The office staff and office manager especially…read moreare horrible and rude. I first went here five years ago and liked the dentist so would get my routine cleanings and work done despite the rude staff. A big thing I did with them was get a mouth guard for my teeth grinding and pain. When you do a service here you pay directly after, they do not send it to your home for billing. So inquired before the mold was done if it was covered and it was at 80%. I received the mold and paid my bill. I went back a couple more times for a cleaning before the office said they don't take my insurance and I ended up moving states anyway so no big deal. I moved twice since seeing them and had mail forwarding for years and did not change my phone number or email. 4 years later I get an email from a collection agency claiming I owe almost $500 for an outstanding bill. I'm confused because it's been 4 years and have not received any notice. When I call the office manger Christine she starts out very rude and dismissive and says that I was notified and that the insurance would have sent me an explanation of benefits saying my original claim for the guard was denied and I need to pay. I state that I have not been contacted and asked why it was denied she claims she does not know and I could call the insurance company. I call my insurance and they state they sent the dentist a claim why it was denied because they didn't state my condition and all they needed was to resubmit (sent from initial claim years ago), and they never heard back. They also stated the amount I should have paid and I have a receipt showing I paid that amount the day of service. I told the office about this and that they should resubmit. I also asked them to send me the proof that they contacted me in four years since interest was added to the bill and the original bill. They ignored my request for the contact and sent the initial bill. The office re-submitted and called saying that my insurance paid the rest and that they would call collections. I asked if they could also follow up with an email stating that I have a zero balance and that this situation is taken care of with collections so nothing further comes of it in the future and the office manager refused and said insurance would send me and explanation of benefits. After explaining that I don't want this situation to happen again she said she can't email but she can mail and hung up without getting any of my information after her knowing I no longer live there. Save yourself the drama and stress. Go to a place that values the customers, treats you with respect, and knows the job.

Yesterday was my first visit to this office and I was so pleased with the quality of service that…read moreI received. Both the Hygienist and Dr. Palmer were very thorough and they also educated me a bit which was helpful. I am especially grateful for the care that I received, as they made sure that I was comfortable throughout the entire process. Going to the dentist isn't always something that I'm thrilled about, but this visit totally put my mind at ease because I was in good hands; not too much discomfort which made me happy. Four Seasons Dental really lives up to their name!

Dr. Cline and his staff are very thorough and friendly, but my husband and I feel that they…read moreovercharge. I called ahead of our first visit and asked if they accepted our insurance, which they did. Imagine our surprise when we found out that we had to pay $210 and $250 (respectively) out of pocket for just cleaning and X-rays, AFTER insurance.

I have been seeing Dr. Cline for more than 10 years now. When I started my mouth was a mess, with…read moreconstant achy dental pain. Previous dental experiences had been less than stellar so I had not seen a dentist for several years. Dr Cline and his staff put me at ease from the get go and I am proud to say I have a healthy, pain free mouth! He also gives the best, most gentle and comfortable nerve blocks I have ever had. I almost enjoy going to the dentist now! I highly recommend this practice.

The staff was very friendly and accommodating. Dr Cousins is warm friendly, knowledgeable and…read morecomforting. I needed several teeth pulled and bone grafting. He explained everything that needed to be done and I felt confident that this was the right way to go

I selected Legacy hastily from an insurance provider search during Dr. Darling's last weeks before…read moreretirement. I came in with a range of severe, long-neglected dental issues that could no longer be ignored, and I have never been treated with such kindness and empathy in *any* medical environment, beginning with assistant DJ, who met me at my worst. I am now a patient of Dr. Cousins, and the service and care I've received are nothing short of exceptional. A previous provider led me to believe that fixing my dental issues would be difficult and cost-prohibitive, which made it far easier to drift into inaction. Eventually, I was too afraid and embarrassed to speak to any dentist for a second opinion, and I trained myself to smile with my mouth closed to conceal the more obvious problems. I can't believe how fortunate I am to have lucked into finding this practice during a time of crisis. Dr. Cousins puts patients above the bottom line. He is compassionate, non-judgmental, and attentive to patient comfort. He will not perform procedures that might cause avoidable pain (ex: he sent me home in advance of one procedure to allow extra time for an infection to heal fully). He has a calming demeanor and invests in tools that make for better and faster procedures. He'll even tell you how he heard about them from another cutting-edge dentist on Instagram;) In short, I came to him with a mess and an oral health situation that was profoundly impacting my general health. I now have a plan to correct it, and I am already retraining myself to smile my natural, authentic, open-mouth smile. I would not hesitate to recommend Dr. Cousins and his staff to anyone.

Awesome friendly, and professional staff. I have gone there for many years, and usually actually…read moreenjoy my time there. Dr. Stanford is always on the cutting edge of the science of new equipment. They have massage chairs and you get to choose your music genre. They have also just added a state-of-the art teeth whitening system, which I experienced yesterday. It was painless and easy, only 25 minutes at a great price. My teeth whitened at least 2 shades, and they send home a whitening pen.

Everybody at Stanford Dental is truly nothing but nice. I have gone here for about 8 years, and…read moreeven though I've since moved to the city, I will still happily come back to Ballwin for appointments. The technology is good and there are TVs set up at each chair where a nature documentary plays and you can choose your own Pandora station to listen to in the background. More importantly though, the staff knows what they're doing. My regular dental hygienist is an absolute angel; she lets me know what I'm doing wrong (grinding, not enough flossing, etc etc) without scolding and is so nice that I feel really comfortable conversing even with things totally unrelated to my teeth. Dr. Stanford himself is also very nice and knowledgable. I never feel like they are suggesting procedures that are unnecessary or expensive. Nobody likes going to the dentist, but Stanford makes it much more bearable.

Love it great service. I have been going to Christa for years. She never disappoints.read more

I've gone to Dr. McKenna for many years…read more Both him and his staff give that personalized service that everybody looks for in a field such as this. They are also great with working around schedules and getting you in when there is an emergency.