We rented unit 607 at Prince Resort and everything was great...the unit was clean and Carolina Resorts was easy to deal with. We rented from Elliott Realty in the past and they were horrible so I was hesitant to use another realty company but would definitely use Carolina Resorts again in the future. The only reason I took a star off was because the unit itself is old and a little rundown. The furniture is very shabby and needs replaced to the point that I went to Walmart and bought some cheap throw blankets to cover the furniture with because it was a little gross. But the condition of the furnishings in the unit is my only complaint. If you plan to rent unit 607 at Prince Resort, they sell cheap throw blankets at Walmart for $2.50 a piece, FYI! But the bathrooms and kitchen were spotless and the unit seemed clean overall. read more

We have dealt with this rental agency several times and they have always been great to work with. They tried to help us find a place for us to stay for the week we wanted in June, we decided to return to their rental unit at Beach Cove Resort as we had enjoyed our stay at there before. We had rented 1511 at Beach Cove in the past and returned to the same condo. While the condo had had a few minor issues in the past this time it was really bad. The condo was not clean to the point when I went to check it make sure that we had not left anything in the room before we left I found old Cheezits under one of the beds. Not somewhere I would have thought to look when we checked in. My husband also said he found old pretzel bits in the living room. There was a tooth pick by one of the beds and a hair on the bath room floor as well. The condo has a serious mold issue. I have to take allergy meds every day and my chest and throat hurt most of the week. My husband had several severe sneezing attacks and a constant stopped up nose when we were in the room. I took pictures of the mold spots and stains on the wall and ceiling in the bedroom and showed it to the agent at Carolina Resorts and they said they would contact the owner. The room also had an unpleasant odor according to my husband and I could smell it from time to time so it had to be bad as I generally can't smell. 1511 is very dated and needs serious cleaning and updating. The last time we were there in Oct. 2012 I had made a comment about the wall paper sagging. This time I noticed that they had stapled it across the top in the bedroom - really tacky. While I recommend Carolina Resorts Realty and think they are a good agency to work with I am warning people not to rent 1511 until something has been done to improve it. read more

I've rent a unit on Prince resorts with Carolina Resorts Realty for week, when I got there the unit was really dirty, the sofa on living room. The bath tub was really dirty, the small rug on bathroom was with hair everywhere probably from the people was before me. Dust was everywhere , I did call them soon as I've got there and they came with the history like the keeper was sick and they send somebody else to clean, but they will send another on next day. On the next day they came and remove only the trash I was so upset but I don't want to mess up my vacation my husband and I cleaned in 1 hour everything seemed everything was okay even though the furniture was really old and dirty. After my vacation I check out but for my surprise I've got charge $499 on my account because they said I broke the top glass stove, and they did that without calling me I was so frustrated because I feel so disrespected for what happened I call them they said they trust the house keeper but I don't think they really are trustworthy they said they clean the place and was all dirt I could feel the smell of the previous occupation was there. So I've paid to stay on horrible place and end up with that trouble because I had to pay for the stove even though I'm 100 % sure it Wasn't us. I don't recommend at all the Carolina Resorts Realty.one more thing I told Keith I think was the owner I'm gonna try to get back my money he laughed at me and said thank you. I hope this being helpful don't leave your cards number on their hands and don't rent the unit 1206 it's horrible place. read more

If our family decides to go back to the Myrtle Beach area again, we will call Carolina Resorts Realty first. I was impressed with the customer service and immediate responses from the time I started looking for a rental to the day we checked out. We had a last minute change to our vacation due to Hurricane Isaias and I was desperately searching vrbo for rentals. I emailed via CRR and got an immediate "form response," so I called for help. Keith Hellmer answered and within minutes offered a few places to choose form. When I gave him more specifics about our preferences, he found us an available unit at Kingston Plantation. I talked around 10:00am and we were in the condo by 4:30 that afternoon. He was able to help us book the same day. We had plenty of room, good mattresses, and I loved that the linens and housekeeping were included for a nominal fee. The condo was so convenient to the beach - and the community and common areas were well maintained and clean. Pam in his office was also super friendly when we got to the office to get the keys. We realized after a day that we needed another key and Keith brought us one - didn't even first suggest that we could come pick one up. My husband and I work in the sales industry and agree that Carolina Resorts Realty know how to get return customers. My guess is that when there are bad reviews (and I was so surprised to read them) it is because of the property itself. Call Keith and Pam for help instead of trying to do all of the work yourself online via a vrbo website. The property managers, Keith and his team, can direct you to what you are looking for. read more

I stayed at the Prince Resort in Unit 609, which I rented through Carolina Resort Realty on vrbo. The day I arrived with my family we noticed that the bathroom ceiling was wet and had been taped and painted as if an attempt was made to fix a leak. I immediately called to report this to them. They seemed surprised and said they would send someone to look at it. No one came. I called again and was told a plumber had been called. I didn't hear anything from them and called again when we came home and found pieces of the ceiling on the floor and on the counter and in the sink. There was water on the floor and the rug was wet. I took pictures and emailed the pictures to them. The next day more of the ceiling had fallen and there were big pieces hanging. The mesh was now exposed. I took more pictures and sent them. They said they would send housekeeping to clean up. Even though their office was local, no one ever came by to investigate. Several days later I called again and was told the leak had been fixed. The water was coming from the unit above. We had to deal with this problem the entire time we were there (7 days). In addition, the two queen beds in one of the bedrooms were so worn out you would sink when you got in and the springs were extremely worn and very noisy. When I called to complain they purchased and delivered a thin foam topper to try to make it better. Unfortunately it didn't help at all. The beds were just too worn out. I slept on the sofa in the living room the entire time, which was filthy. I put sheets on to cover it. Because of the problems we encountered and the inconvenience of dealing with a plumbing issue in one of their condos during our vacation, which was obviously in no condition to be rented, I requested that they speak to the owner and request a discount of the rent we paid. I never heard back. The day we were checking out I called to ask if they spoke with the owner and they said he is not willing to give us any discount. I understand that these condos are individually owned, however, I would expect the realty company (the property management) to make sure that the condos are in good condition to be rented and, if not, that they notify the owner that repairs have to be made before they will allow them to be rented. This was our first vrbo experience and we are extremely disappointed. We learned that units at the Prince Resort can be rented through the resort itself instead of going through a realty company. The resort itself was really nice and kept very clean. It is right on the beach and has a nice pool. Next time we will go that route. read more

The contract we had specified an additional $125 for sheets, towels, etc plus another $35 to put the sheets on the bed. They use a separate company for linens. We missed seeing this on the contract. This was the first time we ran into this situation. We stayed at Laguna Keys in North Myrtle Beach. The condo was nice and clean. We were just very disappointed that Carolina Resorts Realty has to charge money for services the majority of other rental companies include in their fee. Will never use this company again!! read more

Very unprofessional business. It takes them days to respond via email and their website is never current. Their specials page will list units at a discounted rate and then add a ridiculous amount of fees to bring the price back to the original rate. They listed a unit for $1,163 and after they added in additional fees the rate was over $2,000 and the rep. was not able to give a breakdown of exactly what made up the additional fees. My sister called and was told a unit was available that morning and after asking for the contract numerous times via email she was finally given the excuse that the guy "Keith" didn't realize but the unit was rented the day before. He advised he just assumed the unit was available instead of checking first. read more

We rented at the Ambassador Villas and had a grand time while at the beach. My problem was when we got home and found that the silver oxide paint they used on the pipes while we were there was now spotting my car. I contacted the realty company and was told to send a letter to their Board and they would consider reimbursing the $100. I spent having the car detailed to get rid of the paint. The Board declined and sent me to Property Mgt. After numerous attempts I was able to talk to the lady who runs the maint. for the villa we stayed in. She asked me to send her the bill for detailing and she would have the painter pay the bill. Then the painter decided that he could have it done for only $50. and that is all he will pay. Ok, send me $50. then and lets get on with it. I have even called information for his # and left a message. I have called again to talk to the realty co. and been told that they can't believe it and they will look into it. Our stay was late June into early July. I have yet to hear anymore from anyone whom I have contacted. Sure, its only $100. but to me, its the principle of the thing. We paid almost $4700. to stay for a week , came home with a car with paint spots on it, had it detailed like they asked and then no one can seem to take responsibility to send a reimbursment. Sorry, sounds like poor managemen to me. Needless to say, my family will not be back to Carolina Resorts Realty nor the Amassador Villas next time we go to Myrtle Beach. read more