NEVER use Keith Powell's company
"Keith Powell Heating and Cooling" was TERRIBLE.
Their technician who came out was so bad. His diagnosis was completely wrong, and obviously so.
He said multiple false, incompetent things about our pipes and the law about what he could do.
1.) As soon as he left, I could see there was no way the water was coming from where he said it was. He said it was a nut on the copper pipe. There was no water around that area. The water was pouring from elsewhere.
2.) He said we needed to call a plumber, because he couldn't tighten the pipe himself! But I tightened it myself in minutes. (Of course it didn't solve the problem, since his diagnosis was obviously wrong.)
3.) He told me explicitly that the white pipes were fine. But the white pipes were completely blocked up, right in the closet! The white pipes being blocked caused the leak.
4.) Both where the water was, and when it leaked, was completely inconsistent with his "diagnosis".
5.) He recommended an expensive clean, that would not have solved the problem. (In fact, the other technician said it would have caused damage.)
6.) A different HVAC person (Ron at A&L Heating and Cooling) came one week later and fixed it promptly.
7.) Powell would not give me a refund for the visit even though:
(a) the technician's diagnosis was *obviously* wrong and incompetent.
(b) He left us *worse* off, since he told us we needed to bring out a plumber, which we would have paid for. But it wouldn't have solved the problem.
(c.) someone else fixed it immediately.
(Keith Powell did eventually offer a partial refund, but less than half the price of the terrible visit. And only on the condition I didn't write a review. Warning other customers is more important to me than $40.) read more
