We had a new ac / heat system installed with all new duct work and relocation of second system - pretty extensive job. The HVAC techs Chris, Bear, Mike and Christian are first class, well trained technicians. They did a good job in 3 days and the owner Keith even stopped by the job to help clean up the old unit and ductwork. The negative - the job was quoted at an agreed price in December 2023, a $5000 deposit was given and the work began in February. They took final payment of $14,000 on my credit card without asking and before the job was completed. Then they sent a final invoice to justify the 8% charge over the agreed upon quote amount. Good workmanship, watch the accounting. read more

Visit #1: I had an inside ac coil that was leaking freon, but was still under warranty. The good news was that since the system was still under warranty there was no charge for the coil. The bad news it that I was charged $1000 for labor and freon to install and recharge the new coil. The bill I received did not adequately summarize all the charges that added up to that $1000 charge. Interesting that they came up with a nice round figure like $1000, isn't it? Visit #2: They installed several ac units in my house and one had a poorly designed drain pipe that kept getting clogged. One of Keith's repairmen redid that drain pipe so it would drain better. After a few months I noticed stains on the ceiling and went up into the attic to see what the problem was. I was amazed to find out that the sections of new drain pipe had not been cemented together! Consequently, the pipes had loosened up and were leaking. read more

This company had an amazing response time for our issue. I called around noon, and a technician was scheduled during a 3 pm to 5 pm window that same day. A technician could have actually made it earlier, but we weren't home during that time. Our technician, Ned, was excellent. He was extremely polite and efficient. He quickly diagnosed the issue and replaced the capacitor at a reasonable price (more affordable than another local company that replaced the same part two years earlier). I highly recommend this company. read more

The technician replaced the capacitor and pole contactor on my unit. Took about 30 minutes. $80 service fee and $425 in parts. Those parts are $20/$30 each. Quite a huge markup on parts. They never told me the parts cost before replacing. Invoice total was $540.35. read more

See all

Our heater went out a couple weeks ago right before the freeze and us leaving out of state. We had another company come out and they wanted to charge us 15k. Keith's was one of the first places I called and the lovely lady who answered got us an estimate right then and there. Almost 10k less than what another place quoted us. And it's a really nice unit. When we got back home we called and scheduled a new inside and outside unit install. They were able to come out the next day and install it. Mike and Bear where extremely nice and professional! Answered any questions for us and got it done fast even though they had to wait on a part. They even cleaned up the dirt they happened to have tracked inside. Very personable and fast workers. They even loved on my dogs a little! 1000% would recommend Keith's over and over again. read more

Our AC quit in the middle of the night. Just getting into the hot season. Called first thing in the morning and they got a tech to us by the end of the day. Ned was the technician and was quick, friendly and professional. read more

The came to my house three times. Replaced $750 dollars worth of parts including a 30amp fuse for $36. Even after the parts replacement the ac continued to have the same issues. They can't a third time and said it was just shorted out. So I spent $750 to replace parts that were probably ok. Still not sure if it's repaired after spending all that money. read more

For some reason my ac condenser fan motor on a 2021 rheem unit died on me. I called them and their response time was pretty quick but looking back it was probably so they could get that $85.00 service call money. I was told that they primarily service rheem units so they pretty much have whatever might be needed for servicing it parts wise. But lol and behold there was no 1/6 horsepower fan motor anywhere on his truck. Note: a 1/6 horsepower fan motor is really common no matter what brand unit you have whether it's a heat pump or otherwise. So I was told that he would order it and he would be here with it first thing Monday morning. Guess what? Nobody showed up and nobody called on Friday or Monday and was told that it went to voicemail which is not how I have my phone setup. So now they're lying to me. The price quoted to me was $395.00 for a 1/6 horsepower motor?? Cmon now I live on social security money not a annuity from a lottery or something. Also the same motor is widely available in various places including the internet in the $80 to 90 range. I was told by a couple business places I visited that companies like ball and keiths are mostly interested in selling complete units for a switch out so they can make a lot of money and not so much on replacement parts. Really? Selling a $90 fan motor for $395 isn't making money and you might spend 15 minutes connecting a couple wires with compatible wires already on them?? I'm in the wrong business being retired then! It's a shame that they gotta rip off people living on social security plus I served for 21 years and got to visit scenic Iraq while doing so. It's a shame that they gotta wait until they're retired to find out how bad businesses like them rip old retired military people off. Nope you are definitely not getting a recommendation from me. I hate liars! Lastly I'm lucky as hell that it wasn't too cold or hot and I started trying to get this fixed last Thursday 12/8/21. Still not fixed so that's pretty bad for someone who supposedly prides themselves on customer service. Your grade is F ! Notice something? It's not working! read more

Keith's Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Saucier, Mississippi

They showed up, overcharged and didn't even perform the work paid for. I posted on Google reviews and got a call 5 minutes later. Spoke to them next morning and was told I would get a refund. Called back and was told the office manager, Melissa, was currently working on a reversal, should be there by end of week... Still nothing!! read more

DO NOT USE THIS COMPANY! If you do not know anything about A/C units they take that into account to take advantage. They charged me for parts that were under warranty. When I confronted them they only refunded me $100.00 of the $203.00 part. I called and Keith said "that is fair" I finally got someone to respond after posting on social media and they did refund me the money, but guess what???? I was told I had to change the rating. I refused to change the rating, but did reflect I received a refund. Then....THEY CANCELLED THE CHECK! The money is my refund they rightfully and lawfully owe to me and are using extortion to make me give them a good review. It is sad they are that broke of a business.. If anyone else (which I can see by the reviews) is having issues. You can report to the Attorney General of Mississippi at https://www.ago.state.ms.us/divisions/consumer-protection/consumer-complaint-form/ to make a formal complaint. Bad business practices should be taken very seriously. Consumer fraud is nothing to take lightly. read more

See all

Keith is as crooked as it gets. I purchased a house and they used Keith to fix the ac. Prior to purchasing the house the ac worked perfect. Keith comes out to "replace" an air filter set up by the sellers. Once I bought the home and moved in, the ac stopped working. I saw a nice new sticker placed on my ac unit advertising Keith's heating and air. I called a family member over who has been doing ac for 15 years. He took apart my thermostat and said this is your problem. Someone unhooked a wire that basically told my unit when to switch on. I told him Keith was the last one to touch the ac here and he said Keith was crooked. DO NOT CALL HERE. DO NOT USE THEM. They will lie, cheat, and steal. read more

Keith's is a crook. - Even the general contractor working on my Gulfport house, who suggested him, called Keith and told him to refund what I was charged. The R-410a had leaked out over time. I pointed out the obvious oily site of the tiny leak. The Keith's technician agreed but wasn't skilled enough to braze the leaking fitting and said other leaks may exist. He said for $300 he will evacuate the system, add stop leak, and fill it with R-410a. I said the fitting obviously needs to be brazed but reluctantly agreed to the stop leak. He charged my credit card $600, double the stated quote. He did nothing extra. Keith's would have kept the $600 if I hadn't made an issue. The general contractor got Keith to come out to refund the overcharge. Keith only tried to sell me a whole new system to replace mine only 6 years old. The A/C stopped cooling only two weeks after Keith's service because the R-410a had all leaked out again at the fitting. Only after I called Keith 6 times during the following 3 weeks did he finally tell me to come to his office and he would give me a check for the $300 overcharge. I arrived at the appointed time and he was gone. The receptionist handed me a check for $267. A different A/C service company did what Keith's was asked to do but refused, which is braze the fitting to seal the leak. Now 5 months later the unit works fine after the other honest company did the right thing. Keith's is a crook and the technicians are incompetent. read more

This company gives exceptional service. I called them yesterday at 6:30am. Someone called me back instantly and came out before 8:30am. They were honest They replaced my unit today. Keith's was out this morning at 8am. I would recommend these guys to anyone. The employees were great. Thanks for a job well done read more

My AC unit went out on May 19th Keith and his men had me a brand new AC unit by the May 20th! He even brought a cooling unit to my house to make sure my family was comfortable until the new unit could be installed! He returned the next day to my house and personally oversaw the new unit installation! Keith and his crew were very professional and walked me through the entire process! Great people! Great service! read more

Awesome people! Chad and Christopher? Definitely deserve like a 200 buck bonus(just a suggestion) . Thanks for spending all day with me and getting the problem fixed! Super nice, super professional. 10/10 read more