Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.

they will not return a call to confirm appointment i have left at least 5 messages to themread more

I highly recommend Feathers bros..they've been in the pool and spa business a long time and it…read moreshows. Very knowledgeable and the service is awesome. Competitively priced too.

Eddie and his team completely restored our 40-year old pool and spa and it looks beautiful! They…read morecompletely removed and replaced old plaster and tile. Eddie suggested some aesthetic choices we hadn't initially considered. He and his team worked quickly and efficiently. They did a meticulous job. Eddie's prices beat those of other gunite pool restorers, hands down. I recommend him without reservation.

Eddie's pool did a phenomenal job replastering our pool. He repaired multiple leaks, installed new…read moretile surround and replastered the whole pool. It looks brand new! Eddie was easy to work with, fairly priced and completed the job faster than we anticipated. Highly recommend for any of your pool repair/remodel needs!

Used Firehouse for the first time this year to open pool. They texted a reminder, came as…read morescheduled, did the work as estimated, provided helpful information while opening, no sales pressure, left things in good condition. The guys that opened were no nonsense, seemed experienced. I appreciate how responsive they have been which has not been my experience w other companies I've considered. Will definitely continue business w them.

They took our money and ran, even used our credit card without authorization and took $700 pff it…read morewithout completing work or our okay to use our credit card. They replaced a heater on our hot tub then pointed out leaks that they said could be fixed easily & also after telling us our hot tub was worth fixing when we asked if we were wasting our money. They tried fixing those leaks then left saying it was fixed, pulled money from our charge card that they had kept the information from a one time payment earlier in the year and then left a voicemail telling us our hot tub couldn't be fixed. The owner wouldn't call us back except once when one of his workers was passed out in his truck in the driveway and we had to knock on the window to wake him up to which he was very rude & seemed hungover. Never again!

Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

Drivers ride around town with NO tail lights and are cutting everyone off. Definitely wouldn't…read moretrust that they can maintain spa equipment if they can't even maintain their vehicles.

Don't buy from here. Last year it took over two and a half months to get a new cover and lift for…read moreour Hot Springs hottub over 1200.00 too. The hottub was purchased August of 2013. This Spring, I called because the temperature was spiking to 111 to 114 degrees. I called for repair and within a week the repair guy, Ted came out and told me the circuit board was fried possibly lightening. Ted was very efficient getting contacting me and a new board was ordered. Jeff the service manager called me 10 days later at 7:20 in the morning, waking me up, to tell me the part was in. However, he told me they couldn't repair for 10 more days. I wasn't happy about this and apparently Jeff didn't like that. He said, We will just cancel your service appointment and he hung up on me. My husband called the general manager. The issue wasn't resolved. We did find out that Jeff lost his service employees and was doing all repairs himself. Maybe no one one wants to work with Jeff. I sure don't. We are going to a competitor and purchasing a Jacuzzi hottub. Don't buy from Carefree, Sundance or Hot Springs because if a problem, they don't care about servicing their customers.

I've called and left voicemails three times about a current contract and still haven't heard back…read morefrom them. Terrible customer service!

I called the Poolman this morning asking if he could come look at our pump as we got home last…read morenight from being away 5 days and our pump was not working. He said yes and asked what pump we had. I told him and he said he would be here later today. He got here about 530 pm and had pump fixed(replaced motor) in an hour. Tested pool and advised me what to do to balance and treat pool. I initially called Perma Pools who installed our pool and they said they couldn't come out till Monday( this being Friday). I decided I couldn't wait with 90 degree temps. I have used Perma Pools for 8 years and service has deteoriated in the last two years. The Poolman now will be my pool company to use now and in the future!

Barton Pool Company did a fantastic job rebuilding our in-ground 9' X 11' swim spa. Kris and Mike…read morewere attentive, prompt, and the spa is now useable after 9 years of frustration with the builder of the spa. Our spa leaked and was not useable for 6 of 9 years as a result of leaks. Barton Pool Company completed repairs a month ago and we have has 0 water loss!

We could not be happier with the job Barton Pools did in refreshing our pool. We started by going…read moreto a trusted pool company that informed us they were closing their business in retirement, but they recommended Barton Pools which turned out to be spot on. We had a liner that needed to be replaced and after a thorough consultation with Kris D. we replaced outdated coping, stairs, and installed an automatic chemical dispenser. The results are outstanding and we could not be more pleased with the timely, on budget, service the entire team at Barton Pools delivered.

When Scott Pools was located on the west side of Carmel, they were our go-to service for about 15…read moreyears, serving every need we had concerning our pool, from water testing, opening & closing, fixing a wonky pool heater and answering general questions about how to clear up problem water. We always trusted Scott's personnel and the company's integrity and experience to steer us in the right direction. They would still be our go-to company except their location is now in Fishers, 45 minutes away from our home. I highly recommend Scott Pools.

Best pool company we have ever used. Came out on a Saturday to fix the pool cover. Nice and helpful…read moreand an overall great company