Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

This store! Do not go here! My clerk today was Kenny who did not look up when I entered the…read morestore, he was shaking his head when I asked for chlorine and keep furiously typing on his computer. He did not offer to help me at all just pointed to the chlorine and said, it's over there. What is this store about and why can't they get better employees. Every time it's horrible. Ugh.

After being a frequent customer I decided I can no longer do business with Leslie's. there's no…read morefocus on customer service and doing what is right. The employees seem to have an "I don't care" attitude and it is reflective in how they treat frequent and loyal customers. Its unfortunate, as this store was great in the past, but my last three visits have been poor and unacceptable.

Customer service is excellent. Their staff is so knowledgeable and can answer your questions…read morequickly and make the perfect suggestion. Very attentive and not pushy. The Carmel store is so nice!

Well... We love our hot tub, which we purchased from Family Leisure a few years ago, but it…read morerecently stopped working. I called and spoke to Nathan and I just knew it was going to get fixed, although it has been out for months. Dillon came out and diagnosed the problem. He was very nice and full of good information. During this time, I bugged Nathan about the progress being made on the parts I needed to be ordered. Then Josh came out yesterday and worked tirelessly in very tight circumstances to diagnose the problem, promising he would be back the next day. Well, he came this morning and was just incredible. I'm not sure, but I think it was not what he was sent to do here, but after many tries with my outdated electric and other things,( including an old bandaid on the heating element), he diagnosed and FIXED my HOT TUB!!! I am a loyal customer and hope to shop for more things soon. Great Customer Service! Hard to find these days and wonderful to experience.

Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

We have had a wonderful experience with the Classic Pools Team. There are so many choices for pool…read morecompanies out there. We have tried some of the bigger chains and we have never received the personal, professional service like we have recently recieved from Classic Pools. I would highly recommend them. They were so prompt, very knowledgeable, and did what they said they were going to do. They checked in with me, even over the weekend. I just can't say enough!

Tried contacting after an awful interaction with a driver that parked in a handicap spot with…read moreplenty of others available. One of which was two spots over and not a handicap. Three days later still no response from the company.

Excellent customer service! The hot tubs are always very clean and include a new filter each time…read more They set it up very quickly and efficiently. Whole family LOVED it! We've rented at least 3 times so far and will rent again! Enjoy the benefits of a hot tub without any hassle and much lower expense! Great communication and quick response to any questions. Highly recommend monthly rentals!

We loved our hot tub experience with Indy Hot Tub Rentals. The tub was clean and easy to take care…read moreof. I would highly recommend!