The Unit has been fine. I have been told if I did not pay my bill on time there is a late fee and…read morethey do not send a bill. I went during business hours to ask about my bill and no one was in the office and thought perhaps with Covid I needed to ring a bell so was looking around and a lady in the parking lot started to yell at me. It was shocking as she was quite condescending and angry , I am not sure why. She really treated me like a child who had misbehaved badly. I was in shock by her cruelty and have some PTSD. Then when home I realized when I did the math I had paid through the end of May but she said I owed money May 1. I am unsure if it was an honest mistake on her part or fraud. I have been quite down about the whole thing. Usually in my experiences businesses are ethical so I have been quite taken off guard.

In November of 2014, I thought the worst thing I would have to deal with was the ladies really bad…read moreattitude over the phone and in person. However, I was only renting a storage unit and figured that is the worst thing I had to do was deal with a bad attitude an ugly personality while taking a payment from me, I would live. However in June when I got sick, and missed one month, I put my $30 payment on autopay because I didn't want that to happen again. Little did I know that would cost me everything. There autopay system doesn't work properly. The paper that I filled out and signed that day can't be found. So when I attempted to get into my unit in September I was locked out. Contacting the Office they say it's because I haven't paid since June. Of course I'm wondering what they're talking about, I'm supposed to be on auto pay. The lady behind the counter, the daughter in law of the nasty attitude, calls over to the other storage facility and Keizer (Chemawa Rd mini storage) who took my autopay form. They can't find it. She apologizes for the mistake, admits that sometimes the autopay doesn't work properly, Credits me for all of these late fees, and out of kindness for the trouble, tells me I only need to pay for September. I pay her for September and October. I get into my unit & get what I initially needed. Go home believing that I have a storage unit to pay for coming November 1st. On November 4th(5 day grace) I call to make the payment completely unsuspecting that I have no unit to pay for and I have no things in it. They have come up with every excuse in the book. 'Brian from the Keizer facility (Chemawa rd mini storage) doesn't work for us'. But yet, he said he did, he was the one answering the phone calls for hyacinth st while Miss nasty attitude was in the hospital, and he was the one who took my payment, and my auto draft form. And 'my daughter in law was in training and didn't know how to do her job properly'. But yet she knew how to make excuses for a failed autopay system. She knew how to run the computer and take my payment, and she knew how to speak with her mother in law in the other room, and she knew how to run the computer to make all of the adjustments for the late fees ( all of this with Miss nasty in the next room in a wheelchair, whose name is Diane by the way). And yesterday on November 4th, she knew how to make excuses for how she was doing what the owner of the company had told her to do, and that was not accept the changes that she had made as the employee and reverse all of the late fees and therefore sent my unit to auction without notifying me. They have even dared me to take them to court. You can bet I will but there are things that court will not replace. Things like a blanket from my mother that was a keepsake for me. Things like pictures that I can't replace. Or all of my second income as a soap maker down the tubes because they sold off all my supplies for making soap stored in that unit. I do not recommend that you store anything here that you can't afford to lose, and for most everybody I know, that is anything. Look for the newspaper ad that will follow this as I feel everybody needs to know who you could potentially be doing business with.