All my interactions with Salem Gateway Storage have been positive. One person is the reason for…read morethis: Kim!! She is friendly, knowledgeable and always willing to help answer any questions I have. The ease of access to my storage unit makes every visit a pleasant one. Kim R.

I would highly recommend Gateway Storage. Kim is very friendly and helpful. Everything is ran so…read moreprofessionally and overall, I had a wonderful experience.

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

The customer service is Very helpful n pleasant. They also keep me informed of any issue that may…read moreor may not apply to my unit. It' always clean n neat, The Only thing that can improve, access to the restroom, while you at your unit. It' Very inconvenient, everything else is good.​

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

Top notch storage space. They made it easy to reserve, pay and gave me a hrand tour before I began…read moremoving things in. I am very pleased with the cleanliness, as well as the security of the warehouse.

Great location, clean and well maintained! The gals in the…read moreoffice are always welcoming too!

We just moved out of our storage unit after more than 7 years being on the road and are now in a…read morehouse. We always felt that our belongings were safe and secure. The entire property was always clean and well kept. The people we dealt with were beyond nice. It was a pleasure doing business with them. We highly recommend this business.

Needed storage and googled this place. When I went the grounds was kept nicely and the staff was…read morevery nice! Shannon showed me options and where to go if I decided to get a unit. The size I needed was not open for a couple of days so then I was helped by Danny. They are very sweet and told me everything I needed to know and very patient with me

I rented a unit for a family member; a week later, I transferred the unit into the family member's…read morename. To do the transfer, we went into the Keizer storage office and signed paperwork as needed. I stayed until I was told the transfer was complete. Moving forward six months, I go into the storage center to rent a unit. I'm then informed I'm responsible for a $1200 storage bill. Shocked and confused, I explained the unit had been transferred out of my name, and I had no access to the unit since the transfer nor any communication. The manager then said the office employee failed to sign all the documents as required; therefore, the unit, along with a $1200 bill, defaulted to me. I was not a contact on the unit or given permission to access it after signing it over; therefore, I had zero contact with the storage center. I received no notices, letters, emails, or calls. During the six months, the storage center accessed the unit several times without approval, notice, or permission. On multiple occasions, The storage center permitted employees and others unknown to me to access the unit, removing property as desired. The Keizer Storage Center takes Zero responsibility for the actions of its employees, managers, or what happens on their grounds. You pay to protect your property behind a locked gate only to have the employees access and grant others access to property not belonging to the storage center. I will never do business with them and will warn anyone considering it. Keizer Storage Center has what I believe is an auto-response of "We would love the opportunity to resolve any issues." What would be genuine is to take responsibility and apologize for your wrongdoing, train your employees to complete unit transfers correctly, follow the law and stay out of units without proper notice, not give access to a unit without consent, and refund the money paid.

The management team is amazing, kind, thoughtful and understanding. The units are clean and feel…read morevery secure. You have 24 access to your unit if needed. Best storage facility I have even used.

Wow, I really like Donna who handles everything professionally. I called ahead asking for a larger…read moresized unit and I was informed there were two available. I informed here I'd be arriving the next morning to secure a unit as it was close to closing time when I placed my call. The next morning I met with Donna and informed here I'm not new to storage facilities and well aware of things you can't store on anyone's properties ( gas & certain other items) and she said "perfect, I don't need to waste time, sign here and here and I'll get your code. I assume you know all about correct locks for storage and I repeated exactly what she expected to hear. We were in possession of the code and completed paperwork in under 5 minutes and looking at the actual location of the Unit within a few minutes after that. The entire property is easy access, gates open quickly and close slow enough to allow a spouse or moving truck to follow you in without worry. Big feature !! I'd choose Stayton mini storage for all my friends or anyone asking about places of storage needed.

Update to my review They called me this morning to take…read morepayment and informed me that autopay is now available. I increased the stars due to this brand new option. However, still cannot give more stars because even after months of requesting a better way to pay and bills they never informed renters of this new option. Additionally phone payments will only be accepted until the 27th of this month. So communication still sucks. I'm giving this place 1star because they do not have auto pay. While that seems extreme it all came down to my experience tonight. I went on vacation and simply forgot to pay my bill. I came home to a letter asking for payment + late fee. Which is fine and I take responsibility for. What is upsetting is that I went to access my unit and it had an extra lock on it. I just returned from vacation and have not had time to take my payment into them. When I first rented a unit I was told that auto payments would be coming down the line. Months later there is still no auto payment option. So the company is banking that you will forget to mail in payment, drop it off, or call and make the payment. So now I have to wait to access my unit until my payment is made. Can't do it online either. This is frustrating. In a world of technology making a payment should be easier. I want to give them my money, they are just making it difficult.

Honeylynn is so easy to rent from. I love this place. Very clean and well taken care of.read more

Great manager, clean and secure facilities. The best storage around! Honeylynn is always eager to…read morehelp and offers what you need to move or organize.