Me and my wife traded in our car to this dealership on 7/9 and we're told to come back and get our…read morethings out of the car (my wife had recently helped our aunt move and was given a few boxes of family heirlooms that were still in theback of our suv). When we returned our car on 7/10 and we're told the service shop where the car was, was closed. Closed 7/11 as it was Sunday. We returned at 5:30p on 7/12 and we're told they were closed. We again returned on 7/13 during lunchtime and found the car had been burglarized, torn apart and many items were stolen. Or destroyed. There was no forced entry, so it wasn't locked while they had it or it was someone who had access to the keys. There really is no third option. They are completely at fault. The dealership has yet to answer my messages or call me and is stating it's not their responsibility. I highly advise shopping some where else as it's been 6 days and still no word from the dealership. At no point did anyone apologize at any juncture of this. I emailed their website and received no call back or reply. I messaged them on Facebook and received no call back and replied via messenger stating someone would reach out but never did. I am truly flabbergasted.

I have purchased a few cars from here personally and also brought family members because they…read moretreated my wife I so well. We are from San Antonio, TX and value customer service, value, and a human connection (among other values). You will find it all here.

1 year ago my Silverado was brought here by Cody Skelton in Henrietta, it took 2 months for them to…read moreget it back to me, they supposedly rebuilt my transmission and since the day I got it back I have issues. Starting with the rear main seal not being replaced, I leaked fluid immediately. Since then I have had constant trouble, slipping and transmission failure. I'm now stranded with less than 50k miles on a rebuilt transmission that cost well over $4,000 to rebuild. Not to mention the fact that his warranty is only good if you bring it back to him. Go elsewhere and save the headache. It's time to retire Steve.

Terrible work on my truck. Kept it for months on end and kept giving excuses as to why the work…read morewasn't done. Then when I went to pick it up everyone was RUDE! Then the same problem reoccured

At first, Dave seems like a very honest and upfront guy, but he has no idea how to run a business…read moreor treat customers. He is very unprofessional and acts like everyone is out to get him. He is also very misogynistic. I asked him to install coil overs and see if he could fix a power steering issue by cleaning a sensor. I spoke to him and confirmed that he was comfortable doing this before dropping the car off. The coil over install was fine, but the way he treated me was uncalled for and way out of line. He is unautomated and expects payment in cash, but doesn't tell you that up front. He told me it would take a day to install the coil overs, but he wasn't done at the end of the day. He kept it overnight which is ok, but I had to call him to check on the status. Before I dropped it off, I asked him where he puts the car if it's held overnight and he told me if the car stays overnight, it's parked on the lift to secure it and keep the cats off it. The second day he was waiting for someone to help him diagnose a second issue but told me if the car stayed overnight, he would park it outside. (It's a high theft vehicle and convertible so the cats would destroy the top) I asked him to let me know if his guy was coming before he closed so I could pick it up and asked him what time he closed. He wouldn't tell me but said if it's after 5, he'd be gone. His hours are 10-6 on Google and he also told me to drop the car off at 11. You can't get a straight answer from this guy and I still don't know what his labor rate is. Even if it's posted at his shop, there is too much junk to see anything. His shop is filthy and unkept and dirtier than some junkyards I've been to. Instead of answering a question, he would "mansplain" everything, then finally went into a mental meltdown and started to yell at me and put me down. He looked up the labor for the job and told me he was sure it would be less and gave me a quote, then he complained about how difficult the job was saying "lady, I did a lot of work for you" going into a mental breakdown an screaming at me. I didn't even say I had a problem with the charges and was willing to pay him the original labor, and was going to give a large tip if he stuck to his original quote. He criticized me for researching online, forget what he told me previously and say that he told me something else raising his voice are insulting me like I was his ex wife or something. He griped that I had my own parts, even though he told me to get my own about 6 months earlier, called me a thief and just completely berated me for a good 20 minutes on the phone instead of giving me the total so I could pull the cash to pay him. I just can't recommend this guy. I don't know how he got the high reviews.

I was in Wichita Falls visiting my son when my two head lights burned out. My son told me to take…read moreit to the Honda dealer because there may be something else wrong with it. I checked Yelp, and found Dr. Yakamoto's shop. David checked it and he was able to fix the lights. His pricing is good. Highly recommend him.

My Nephew My nephew…read moreis a pretty amazing mechanic, and human being. I came through town for a visit and decided to stop by Mr. Mac's where he works. I was so impressed with the size of this place! This is a major operation! They have all kinds of mechanics on the floor, and they mean business. It's a very clean automotive store, too. I would definitely take my car or truck here every time. Say hi to my nephew, Shawnee! He's the BEST!!

Really I don't trust this place. They supposedly did a coolant drain and fill on my Toyota. I don't…read morebelieve that they actually did the work. I stayed with my car I walked to the stall where my car was to see what was going on. I did not enter the building and stood outside the building. I was told to go back to the waiting room. It's like they didn't want me to see what was being done or wasn't being done to my car. Doubting that they actually did the work I took my car to another place where I could actually see the work being performed. Never will I ever go back to this place. People beware when a service company takes your car and will not let you see the work being done. I my opinion Mr. Mac's is not to be trusted.

Misdiagnosed. Wrong repair. The first thing that comes to his mind is the problem. He doesn't check…read moreit out. Sends you away with a false diagnosis and charges you high dollar.

2016 Volkswagen leaking coolant charged me $627 to replace the radiator and fill it up with fluid…read morebut not even two days after having it coolant light started coming on and even after they replaced the radiator it was still leaking coolant so they didn't even check the lines or anything like that just slapped anew radiator on there and charged me for the fluid which I already had in my trunk. They did not diagnose my vehicle properly.

the gentleman at the counter to take this guys money and get him out of here, I think he Could have…read morebeen having a bad day and in his defense I wasn't dressed very well and I was brining in an old beat up 4Runner, so I didn't look like someone they care to do business with again in the future. To be fair he was nice enough to give me a ride to pick up my car, so thank you for that. And the Steven was also always nice when I talked to him on the phone.

These guys were going to charge me over $600 for a battery replacement. I had to go buy a battery…read moremyself, and they still ended up charging me $350. Don't go here. The service and quality are awful, and I am never recommending at this establishment to anyone.

Really great group of people here. They took care of an auto repair claim for me and were just…read moresuper professional. They even went as far as to drive my car back to my location, owing to a charity event I needed to be at on the day the car was finished for repairs. It's clear they value their customers and make the effort to show it.

Very disappointed. Paint does not match. At best, average bodywork. The job just sucked on a new…read moreToyota Tundra barely a yr old And under 10,000 miles. Never again for this fussy old man..!

They will come to your house, pick up your vehicle, do the service you want and return the vehicle…read moreback to you. Make sure you place a reservation for the service you want. The price varies on what you want done. They do an excellent job. My truck and my car looked new after them completing the service I asked for. They take cash and CC's. Plus discounts for frequent flyers.