Edit: after being reached out by the regional manager i was taken care of in a fair manner…read more Unfortunately they were not able to solve my issue but the they charged accordingly, and I am grateful for such. They are now aware that there is a discrepancy with the online booking system, so hopefully no one else goes through my experience.

Daniel Gutierrez was wonderful to work with! My husband and I knew what we wanted before going to…read morethe dealership and Daniel was great about answering our questions, but also letting us explore the car. I really appreciate how Daniel was not pushy and did not assume the car was for my husband!

At first, Dave seems like a very honest and upfront guy, but he has no idea how to run a business…read moreor treat customers. He is very unprofessional and acts like everyone is out to get him. He is also very misogynistic. I asked him to install coil overs and see if he could fix a power steering issue by cleaning a sensor. I spoke to him and confirmed that he was comfortable doing this before dropping the car off. The coil over install was fine, but the way he treated me was uncalled for and way out of line. He is unautomated and expects payment in cash, but doesn't tell you that up front. He told me it would take a day to install the coil overs, but he wasn't done at the end of the day. He kept it overnight which is ok, but I had to call him to check on the status. Before I dropped it off, I asked him where he puts the car if it's held overnight and he told me if the car stays overnight, it's parked on the lift to secure it and keep the cats off it. The second day he was waiting for someone to help him diagnose a second issue but told me if the car stayed overnight, he would park it outside. (It's a high theft vehicle and convertible so the cats would destroy the top) I asked him to let me know if his guy was coming before he closed so I could pick it up and asked him what time he closed. He wouldn't tell me but said if it's after 5, he'd be gone. His hours are 10-6 on Google and he also told me to drop the car off at 11. You can't get a straight answer from this guy and I still don't know what his labor rate is. Even if it's posted at his shop, there is too much junk to see anything. His shop is filthy and unkept and dirtier than some junkyards I've been to. Instead of answering a question, he would "mansplain" everything, then finally went into a mental meltdown and started to yell at me and put me down. He looked up the labor for the job and told me he was sure it would be less and gave me a quote, then he complained about how difficult the job was saying "lady, I did a lot of work for you" going into a mental breakdown an screaming at me. I didn't even say I had a problem with the charges and was willing to pay him the original labor, and was going to give a large tip if he stuck to his original quote. He criticized me for researching online, forget what he told me previously and say that he told me something else raising his voice are insulting me like I was his ex wife or something. He griped that I had my own parts, even though he told me to get my own about 6 months earlier, called me a thief and just completely berated me for a good 20 minutes on the phone instead of giving me the total so I could pull the cash to pay him. I just can't recommend this guy. I don't know how he got the high reviews.

I was in Wichita Falls visiting my son when my two head lights burned out. My son told me to take…read moreit to the Honda dealer because there may be something else wrong with it. I checked Yelp, and found Dr. Yakamoto's shop. David checked it and he was able to fix the lights. His pricing is good. Highly recommend him.

Misdiagnosed. Wrong repair. The first thing that comes to his mind is the problem. He doesn't check…read moreit out. Sends you away with a false diagnosis and charges you high dollar.

2016 Volkswagen leaking coolant charged me $627 to replace the radiator and fill it up with fluid…read morebut not even two days after having it coolant light started coming on and even after they replaced the radiator it was still leaking coolant so they didn't even check the lines or anything like that just slapped anew radiator on there and charged me for the fluid which I already had in my trunk. They did not diagnose my vehicle properly.

Really great group of people here. They took care of an auto repair claim for me and were just…read moresuper professional. They even went as far as to drive my car back to my location, owing to a charity event I needed to be at on the day the car was finished for repairs. It's clear they value their customers and make the effort to show it.

Very disappointed. Paint does not match. At best, average bodywork. The job just sucked on a new…read moreToyota Tundra barely a yr old And under 10,000 miles. Never again for this fussy old man..!

Came here twice to get a flat tire replaced, and for a vehicle inspection report. Both times…read moreservice was quick, and easy. Staff was super friendly, and professional, and I will definitely come here anytime my car needs work. Only negative was none of the staff wore masks, and with Covid-19 still on the rise, this is a concern.

Tommy and his team are a Godsend! I was driving my nephew to a recruit weekend in Lubbock, we were…read moreabout 40 miles west of Wichita Falls when my car just completely died on the highway. Tommy was quick to help and diagnose, and so graciously allowed me to keep my car at the lot while I figured out my solution. This has been such a stressful process, and Tommy has been so kind and helpful the entire time. Highly recommend North Texas Auto Service! I live in OKC, but if I am ever in Wichita Falls again and need help, this will be the first place I call!

These guys are awesome honest people. my family has bought many vehicles from them never any issues…read moreof any kind. Jimmie is a real good guy and will do you right I highly recommend them.

Do not get a vehicle thru this dealership very high interest rate for the poor efficiency vehicles…read morethey got not mention. They don't live up to the contracts they definitely will repo your car when u r communicate with them better off going to less stressful places

the gentleman at the counter to take this guys money and get him out of here, I think he Could have…read morebeen having a bad day and in his defense I wasn't dressed very well and I was brining in an old beat up 4Runner, so I didn't look like someone they care to do business with again in the future. To be fair he was nice enough to give me a ride to pick up my car, so thank you for that. And the Steven was also always nice when I talked to him on the phone.

These guys were going to charge me over $600 for a battery replacement. I had to go buy a battery…read moremyself, and they still ended up charging me $350. Don't go here. The service and quality are awful, and I am never recommending at this establishment to anyone.

They will come to your house, pick up your vehicle, do the service you want and return the vehicle…read moreback to you. Make sure you place a reservation for the service you want. The price varies on what you want done. They do an excellent job. My truck and my car looked new after them completing the service I asked for. They take cash and CC's. Plus discounts for frequent flyers.