I contracted Carr & Associates to do a residential appraisal on a rental home. The appraisal was…read morerequested on line and via a phone due to the fact that I live out of town. The appraisal was completed and the service was paid in full. Eight months ago my computer crashed along with all my files. In an attempt to recover as much of my real-estate documentation as possible I contacted Carr & Associates and asked them to provide me with the electronic version of the appraisal they had completed. The lady that took my request took down my information and asked me to send her an email so that she could provide the appraisal as an attachment. A few days went by and no reply by Carr & Associates. I called once again and spoke to the same lady (name?). She stated that they did not have any of the files electronically and could not help me. I found this a little hard to believe ...that a business would not have files (electronic) or hard copy available or stored in some fashion. After all I learned the hard way about not keeping a back up drive but a BUSINESS? I asked her about their record keeping process at which time she stated that the "Hard Copies" were kept OFF SITE and she could not get to them. At this point it was evident that she was not willing to help me out. Their customer service is lacking to say the least. A word of caution to all others that may be looking to employ the services of Carr & Associates...CUSTOMER SERVICE is NOT their strength.

BEST DUO EVER. We originally found our home in Paulann…read morethrough the Healys back in 2014 and then decided to keep it as a rental property through their management a few months ago. They are THE MOST professional and thorough property managers in this town. Hands down. We were purchasing another home and needed to have proof the property would be rented out asap (to cover our mortgage payment).They told us exactly what we needed to do to set the house up, they showed it ONE time to good potential tenants and next thing you knew, we had our first renters. We would trust No One else with our home. This couple is amazing.

Matt and Leslie Healy are, quite possibly, two of the biggest jackasses I have ever had the…read moremisfortune of dealing with. highly unprofessional, told me they would not deal with me, unless I signed an exclusivity contract with them, and then told me they would sue me if I tried to go with another realtor. It took the sellers and us working around Matt to get the deal done on our house. if you want the headache and hassle, then by all means go see Beavis and Bowhead, a.k.a. the louses selling houses.

We used Tifanie Brannon as our realtor to buy a new house sight unseen. She was absolutely…read moreoutstanding and went above and beyond to find us the perfect home. We could not have been more pleased with her and all her attention to every detail.

I would never rent or do business with ERA Newlin and Co again. I was a very good renter for them,…read moreand due to paper work that they messed up and misinformation they communicated to me I lost a lot of money which should not have been the case. I would never recommend them.

Like most people in San Angelo, I found the rental market completely underwhelming and decided to…read morepurchase my own home. I started looking online, found one that I wanted to look at and contacted the realtor that was attached to the listing. This happened to be Tim Elder. Tim first showed me some condos, which were quickly ruled out when I found out I couldn't rent them to non-family members AND they included an HOA fee of $300. For what you ask? I still don't really understand...it seemed like it was for nothing more than building insurance, since the place didn't have a pool or anything like that. So I looked at a few more houses until I found a remodel that fit my budget and met my needs. Now I'm not expecting a realtor to go above and beyond like the ones on HGTV...but this guy did nothing except show me where to sign. He really didn't act like he cared about me getting my money's worth, or negotiating appropriately, and I feel like I could've gotten a lesser selling price if I had pushed harder. When the house was in contract, the VA (I did a VA loan), had certain stipulations which the seller balked at. Sorry dude, this isn't coming from me, it's coming from the VA. Tim, instead of negotiating with the sellers' realtor like a professional would, had me call the sellers realtor, who in turn had me call the seller directly. Me, being naive, entered into a phone conversation with the seller where he berated me on what "I" was asking of him, what the house cost to remodel, etc. etc. Wish I could remember this guy's name as well...he is a professional flipper in San Angelo and he was a real piece of work. I had agreed to move into the house during escrow and pay some rent that factored into the house price. Immediately I noticed a plumbing problem and called Tim. He said he would call the seller...never happened. Two years later I replaced water and sewer lines that were literally falling apart. He also had his buddy do my house inspection. I don't even understand how it passed the water pressure...until I fixed the lines, you couldn't take a shower and run the dishwasher, the sink, or the washing machine at the same time. Luckily that's all fixed now and whenever I decide to rent/sell my house no one else will have to contend with that fiasco. After I closed on the house, a few weeks went by and the seller showed up at my door! Talk about creepy. He wanted to know how everything was going. I told him about the plumbing problem, but since the closing it was too late. I'm glad I bought my house and I plan on turning it into a rental property once I (hopefully) leave San Angelo. However, I will not be using Tim Elder's services whatsoever when that time comes. My boyfriend used Janice Petty at ERA recently and she was FABULOUS.

One name: Janet Ridgway. She is a fantastic real estate agent, and more importantly a GREAT person…read more Friendly, patient, down-to-earth.. all qualities that make her so great. I started my search to purchase a home after researching that buying can be much more affordable than renting (not to mention building equity, not throwing away money on rent, etc..). I am a single, first time buyer with a small budget yet she treats me like a million- dollar client and does not make me feel bad about having such a tiny budget. She has worked nights, weekends, and even holidays to show me homes outside of normal business hours after I got off work and always answers her phone, texts and emails: always with pep in her voice and a genuine smile on her face! She even goes as far to speak with my lender! Janet has never pushed me into a home i dont want, has given sound, legitimate advice, and has always been VERY patient with me. So if your looking for an agent go with Janet!!

Shoutout to our apartment management RACHEL AT EXCELLE PROPERTIES for kicking us out because I…read morehad an "attitude" about them not replacing our AC filter... for 5 months. Sorry for expecting breathable air in exchange for rent #SoRudeOfMe LET ME BE PERFECTLY CLEAR WHEN I SAY SHE KICKED US OUT BECAUSE I HAD AN ATTITUDE ABOUT SOMETHING THEY SHOULD HAVE BEEN DOING MONTHLY. rachel. you're a horrible person and i hope you get what you deserve out of life for you and your unprofessional business and behavior.

Very unprofessional owners and money chasers . Had an apartment rented for month to month (which we…read moreunderstand doesn't have to be renewed) paid them 1000 to move in . Me and my son only no kids no aminals no backgrounds work 2 jobs and so does my son . After paying them the rent on the 31st the day before its due for our first full month in apartment by the 4th we had a letter stating we had had several complaints on loud noises between 2 and 3 am and people over at all times and then another letter stating we had 30 days to vacate. When addressed that this was completely false and why they didn't notify us when the very first supose complaint came in he stated well I'm telling you now only 40 days of living in apartment i said this is crap he said whatever I don't have to renew ur lease and reminding him that's unprofessional and to speak to me like that shows what type of people they are. THEY WILL ROB YOU FOR YOUR MONEY AND FIND ANYTHING TO LIE ABOUT TO EVICT YOU AND TAKE $$$.PLEASE stay away from renting from these people.

We have been here for 8 months, at first things were rocky...So we were really concerned. The…read moremaintenance staff has been amazing. They fixed every request the same day we called them in! The A/C was oddly leaking; however, it was fixed right away and our carpet has been cleaned twice. We are very happy here. Would recommend to friends.

My family and I have been living here for over a year now and we just resigned our lease a few…read moremonths ago when they were changing property management companies. I'm not sure why they got rid of the old management but the new management seems to be incompetent and are of no help. Last summer our window nets got destroyed from the storms and I put in a work order to get them replaced so we could open our windows (we live near the lake so the amount of bugs and spiders crawling around is gross) and they never came out. I asked at least 3 times and they told me they had to order new ones. That must have been a lie because they still never came. I gave up on that idea. Then a few weeks ago we had a major storm and a neighbors large trampoline was thrown into our backyard and it damaged some of the wood siding on the roof area. It took almost a week to get in contact with the owner of the trampoline and he still didn't remove it after we had asked him too. So we went to the management office and they said it was between us and the owners of the trampoline. I thought that was a little absurd since we rent and don't own the property so I thought they'd have to get involved. Then I let them know about the damage and against the management office said that the owner would have to claim it with his insurance and they once again cannot get involved. How do I make sure if he claimed it or not if I don't even own the property he damaged? I wanted them to reassure me that this would not cause any problems when it's time for us to move out and their exact words were "no I do not THINK it would cause a problem". So much for reassurance! And my latest complaint is the broken AC. The AC broke on Friday and I called it in that morning and the girl said she would put in a work order. Knowing them, I didn't expect them to come out until the next week even though it's been in the high 90s. Today is Sunday and with three fans blowing, it's still excruciatingly hot and we can't open our windows because they never replaced the nets -_- oh and I'm writing this review while I sit in my air conditioned car outside of my house. The space and backyard is nice but it's not worth the money. I can't wait to get out of here! Oh and the new online bill pay is confusing and the management couldn't even help me set it up because they were just as confused! It might be better now but I'm just going to stick with giving them checks.

Mary Ann Cochran was very knowledgeable of the current market trends. She is a professional in…read moreevery aspect of the real estate business. She did a fantastic job selling my mother's home and made her comfortable throughout the entire process. She is highly responsive and provides top-notch customer service! Would definitely recommend Mary Ann to anyone looking to sell or purchase a home!

Best realtor ever! He literally sold my house before it was on the market. He's well connected…read morearound San Angelo and I'm pretty sure he is Coldwell's top realtor in the nation! I couldn't ask for a more personable and knowledgeable realtor to help me sell my home!

We were worried that selling a house was going to be complicated and hair splitting. We can't begin…read moreto tell you how amazing Benjamin and his team was during this process. So professional, helpful, informative and committed are just a few things that describe what we loved so much about their work. Highly recommend and would use them again in a heart beat.

I have had exceptional experiences with Mallary, as she is a terrific communicator. She takes care…read moreof repairs and provides me with information as I need it. Additionally, she is fast at getting back to me when I need something. I have had a very long term association with Angelo Home Team and do recommend them for buying, selling and renting of property in San Angelo.

Had a rude phone experience with "Rodney" from this realty company. We moved to the area…read more(temporarily- 7 months) and I was looking for a rental. I noticed he advertised many for sale homes and decided to call and ask if they had any rentals. Rodney was extremely rude and short with me, even though I was completely polite. When he realized that I was looking for a rental, not to buy, he hung up on me! How rude!! Their website has a link for rentals, which is the only reason I called in the first place. I did notice that about a month after this phone call, his listings for RENTALS started popping up all over CL. I'd just be cautious, it's pretty clear who is only out for the almighty dollar here.