1. Kellie Schaub, DDS MSD

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    Indianapolis, IN

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    Kellie Schaub, DDS MSD

    5.0 (2 reviews)
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    Services - Kellie Schaub, DDS MSD

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    6 years ago

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    Brad Sammons DDS - Center for Advanced Dentistry - Danelle
Dental Assistant

    Brad Sammons DDS - Center for Advanced Dentistry

    3.6(11 reviews)
    0.1 mi

    This office has made a mess of my account. I would ask if I had a balance at each visit. The…read moreresponse was "we are waiting on insurance". I expressed my concern about getting a large bill. I asked if they were in contact with both insurance companies. I asked if they had my insurance right? (primary/secondary)? It was at the time. Then, in 2025, claims were not sent to my secondary insurance! Then I found claims sent to my primary insurer were coded for D. Sammans as out of network. And then the primary/secondary were switched. I have tried since late 2025 to get straightened out. This has been a nightmare. No resolution as of today. I get the runaround. As for care, I am not sure. Dr. Sammans did an implant for me. There is a small gap between the implant and the next tooth. He looked at it. He did not see one.

    Don't be fooled by the good reviews on Google - they did a giveaway to cover the bad ones. I am…read moreextremely disappointed with my experience at this dental office. I was pushed into treatments that were presented as necessary, with the implication that my oral health was at serious risk. Later, I was left with a $900 bill when my insurance did not cover the treatment, despite being told the office would verify coverage beforehand. No cash discount or payment flexibility was offered, and when I raised concerns, the front desk staff showed little empathy or accountability. I was told they relied on a piece of paper for insurance information instead of confirming coverage directly. Overall I felt pressured, misled, and unsupported. I would strongly advise others to thoroughly verify treatment necessity and insurance coverage before proceeding here.

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    Brad Sammons DDS - Center for Advanced Dentistry - Michelle
Office Manager

    Michelle Office Manager

    Brad Sammons DDS - Center for Advanced Dentistry - Jennie
Hygienist

    Jennie Hygienist

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    Brittany Hygienist

    Indiana Emergency Dental

    Indiana Emergency Dental

    3.5(19 reviews)
    3.7 mi

    During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

    I had been to Emergency Dental in the past but never had I walked out of the office being told I…read morehad 12 cavities. My last visit they said I had 12 cavities. I thought they were lying and just inflating the number like a dental practice that scams people for money. Well I think they are a dental practice that scams people because I went to see a dentist my friend recommended and turns out I only have four. Yes I still have cavities and that's not good but Indiana Emergency Dental tripled the amount of cavities I had. Not sure if they thought they were being nice to "get it out of the way before it's worse" but in my mind there is nothing nice about inflating the number of cavities I have just so you can walk away with a big pay check. On top of this I went to School with the receptionist and how cool is it to walk out of the office saying hey I remember you and now you know I have 12 cavities when it is actually four. The only reason I would ever come back to this god forsaken place is to tell that person that I didn't have 12 cavities, just four. So I do not recommend coming here. Big probability you're going to pay for a procedure you don't even need. But hey it's 2026 so if you're down to get scammed because you think it's fun that's your choice and it is definitely Indiana Emergency Dentals choice as well! Tata!

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    Indiana Emergency Dental
    Indiana Emergency Dental
    Indiana Emergency Dental - Well worded lobby sign

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    Well worded lobby sign

    Kellie Schaub, DDS MSD - cosmeticdentists - Updated July 2026

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