Top notch service! My first septic tank, and the first time having it pumped. Even though the…read moreinitial appointment did not go great, the follow up appointment more than made up for it. Initial service appt.- The service technician rolled up on his phone speaking to a family member or SO, looking for another job, discussing various job postings, and just overall not very interested in providing the service. The first issue was that he didn't know enough about septic tanks to locate an access lid, or at least one that would open (it was winter and the ground was frozen), and I had never gone through the process. Hoping to still get the tank pumped, I threw on my bibs and crawled under the deck, digging for another lid. The Tech was not very helpful with this. I finally located the lid, but it was frozen, so then I began filling buckets of hot water to melt the ice. Tech went back to his phone call. I eventually had to give up because the lid was just getting damaged any time he attempted to lift it. I told him I'd call to reschedule when the temps increased. Follow-up - I spoke with or emailed one of the owners regarding what happened during the service visit and needing to reschedule. She was shocked by the tech's behavior and put me back on the schedule for the soonest possible date. I think a day or two before the new appt. the second owner (they're sisters) called for a quick run-down, and to let me know that she herself would be out to pump my tank. They kept me updated throughout the process and even taught me a couple of things about living on septic. Finally, and the initial reason I chose Dependable Waste Solutions as my service provider is despite being located out in Cabot, their price beat out all the other septic service companies I called, even the local ones 5-10 minutes from my house. I only had to schedule during a normal route day in my area, and I was able to avoid any travel fees. I highly recommend them, and will be bringing my future business here, or rather, I will most definitely have them pumping my future business once full.

The particular service that DWS offers is not what I happen to need at this point in time…read more However: Sidney F., the business owner, did his (her?) best to help me find someone who did! I really appreciate that! Thanks! Mike H