Today, April 17th, 2025, around 4:30pm to pick up paperwork signed by my awesome doctor. Two…read moreemployees were at the front desk having a conversation while I walked in and their was no acknowledgement. I stood there patient ly waiting and still no one said a word to me. So I had to stand there for over 5 minutes for them to finish their conversation before the employee sitting at the desk asked how she could help. I stated my name and it took her a split second to hand me the paperwork signed by my awesome doctor. Both of these employees were discouteous, and unprofessional. They both need remedial training on how to treat patients when they enter the doctors office. This has never happened before at Duke Primary care in wake forest and I hope this review finds them both well. ​

Jessica Rodriguez is great most of the staff there are very attentive and caring. My children have…read morebeen going to see Jessica Rodriguez for years and she has been nothing more then outstanding with caring for them I appreciate you Jessica Rodriguez and your team.

Not worth the time or money. Better off at urgent care or simply someplace else. consistently 30-45…read moremin late on appointments and theyll make sure you pay even if you have concerns about the billing. you have to push for any Treatment becuase they just want you to come back and have to pay more again, for nothing...

The physicians were good, the rest of the staff leaves something to be desired. After my 1 year old…read moresuffered what seemed to be an allergic reaction to peanuts we took him to WF Peds (Our primary care at the time) to draw blood for allergy testing. They drew blood but warned us that they may not have gotten enough. They said they should know the next day of the lab needed more blood. A couple days passed and we never heard anything so we assumed they got enough blood and were running the tests. A week later we call to see if they got the test results back and we are told "We didn't get enough blood". We were told that the lab would know right away if we didnt have enough blood, why did it take us calling a week later to find out instead of someone calling us? So we go to WakeMed to get someone who knows what they're doing to redraw the blood for allergy testing. Told it will take 1-2 weeks for results, and they will send them to Wake Forest Peds. We get a call 2 weeks later saying my son does have a peanut allergy, so we set up an appointment with an allergist. The next day, they call my wife to say "Hey sorry, we didnt get enough blood for testing, we need to redraw". Confused she tells me about the phone call so I call back into Wake Forest Peds, ask if he as an allergy or not since they just told us 2 different things. The nurse I talked to says "yes he does have a peanut allergy". At this point, they have now flip flopped multiple times on whether or not my kid is allergic to peanuts or not so I ask for a physical copy of the test results. I go into the office to pick up the paperwork, which shows there is a peanut allergy. What frustrates me the most is that not a single person took any responsibility and just simply said "Hey, sorry about the miscommunication". After this we decide that were done and so move to a different primary care provider. Our Allergist appointment finally comes up, my wife takes my son and the Allergist tells us, WF Peds never sent his results over. The allergists, calls WF Peds, who set this appointment up for us, and they tell them 1) that they never told us he's allergic to peanuts, and 2) that they can't send them the paperwork because it's against policy. Luckily, I kept the paper copy they gave me and was able to scan it over to the Allergist. Even the Allergist said "I see why you left that place." This place is unorganized and unprofessional. Do not take your kids here. TLDR: Son had allergic reaction to peanuts, was told he didn't have an allergy then told he did have an allergy, WF Peds flip flopped multiple times.

Thankfully my wife found Dr. Yelle and the Carolina Pain & Spine…read more The care and treatment she has received here is excellent. Their follow up and concern for your well being is again excellent. One of the most impressive things I have experienced here is that they are not a chop shop, they do not say let's do surgery and go from there, The care you receive and the discussions that you have with the staff is that of Surery being the last thing on the list of things to try and help you manage your pain. If you are having lingering pain and do not want to have surgery or additional surgeries call and get an appointment with Carolina Pain and Spine and see if there is something they can do to help you in your everyday life.

thankful for Dr.Shrimanker taking care my facet neck injections. I was in alot of pain and…read morestruggling with daily headaches and he did an amazing job. Finally I am free of pain! Awesome communicator and very good at explaining everything.

My toddler needed a rapid covid test and this was the only urgent care (it was a weekend mind you)…read morethat was available to do one. The staff was overwhelmed with walk-ins as soon as they opened, and although I knew they couldn't handle any more patients, they took us on anyway. I am thankful they worked us into the schedule and we gladly waited our turn to be seen. The staff was so kind and accomodating. I am grateful to them.

I took myself and my son there on 12/22/17 to be seen for flu symptoms. They were empty but still…read moretook almost an hour to be seen The staff was cutting up on their phones etc. as we were waiting. Once we got back the nurse seemed as if she had no idea what she was doing. We both tested positive for flu. They wrote an rx for both of us, the pharmacy could not fill the one for my son because they couldn't get approval from our insurance. I called to see if they could switch it to another form of the same medicine and they were closed. I was transferred to their call service and told them the situation and they said a doctor would return my call in 15 mins, which they didn't. So I call the office the next morning they open, they call the pharmacy and call me back. They then proceed to tell me that since another doctor tried to call in a rx (I'm guessing from their call center, which they never let me know anything about) they were no longer going to be involved in my son's care. They told me if I was that concerned about his health I should take him to the Emergency Room. What?!? So here my son sits with the flu and cannot get the medicine he needs because of their negligence. They did not care one bit, they were extremely rude and unprofessional. I will NEVER go back there, and recommend you don't either. But I bet they will still bill our insurance for that doctors visit!

I'm not pleased with this medical office. I started coming here when my doctor and others left…read moretheir practice and started working here. Then some of them left here and started a new practice. I likely should have left then. The doctor I had been seeing canceled my appointments three times in 2024. In January then July and again in September. I'm not sure if they have too many patients but it is very hard to get an appointment that isn't months out. The provider I had been seeing liked to run tests even if these same tests were just done by another provider and she had a copy of the tests. I had enough of that and some of the tests were just unnecessary but could be billed. Prescribing unneeded medicine was something else I noticed here too. I've already tried another provider in the office but she was not good with listening to my concerns either and not very thorough. I will try another before moving to another office.

OMG...have you ever been to a provider who didn't listen to you yet wanted to schedule you for a…read morebunch of mess you didn't come there for?? Whelp, that was my experience today. I went in as a new patient to this location because it's close to where I live. The provider I researched & wanted to see wasn't taking new patients. Ugh!! So, they put me with nurse practitioner, Kristine. HORRIBLE MISTAKE!! Though she was somewhat personable, she DOES NOT listen. I found myself repeating things over and over & she STILL acted like she didn't hear me. I am a bariatric patient, so there are vitamins that I MUST take for life. She didn't seem to get that. She even told me that she asked a dr there (I don't know who) & they told her that I didn't need B12 injections. I may not NEED them, but that's what I prefer and have been doing for years. Just say your office doesn't prefer to do them. Don't tell me that research said I don't need it because I have "lapband" when I DO NOT HAVE LAPBAND. AGAIN, she didn't listen nor did she pay attention to my records. Where tf did she get lapband from?? Each bariatric procedure has different vitamin needs. So, maybe lapband patients don't need B12, but I DO. Anyway, the HIGHLIGHT of my 2-hour visit (because Kristine was SLOW AF) was the lab tech Ms. Becky & the checkout lady. That's a doggone shame that having tubes and tubes of blood taken was the BEST part of this visit. Smh. Just know that I will NEVER go back to see Kristine. I will drive to my regular provider 40 mins away before I ever go back to see her. And I made sure to tell the checkout lady to take her name OFF my record as a provider I'd want to see for future appts. I was given another person's name there, so if I get desperate enough to go there again, I will try that provider instead. The parking is horrible too. Just park in the back if you want to avoid the traffic nightmare. People just can't drive. This 3-stars is for the lab tech & checkout lady only. If I had to rate based on Kristine, you know what I'd give this place.