PUBLIC SERVICE REVIEW…read more If you are sick I'd take a HARD PASS on this place. I walked in at 2:30 and was asked, "how can I help you?" I replied, " I have something going on upper respiratory?!?" I was then told, "we are about to close...so..." I asked, "so you will not see me?" She said, "no, I can schedule you for tomorrow" I replied, "so... walk-ins are welcome" she simply said, "NO!" ALSO the place was E M P T Y, empty!! She continued to roll here eyes and mumble something under her breath when I decided to take photos for my review and document her just in case this goes against company policy. Not likely they will even read of reply to this review but I hope it helps someone.

The Antichrist isn't supposed to fall ill, yet I did just that nearly a month ago. I awoke one…read moremorning with a scratchy throat, body aches, congestion, and a fever of 102. I detest going to doctors lest they take a blood sample and discover jackal DNA, but I had no choice this time; The Beast is supposed to spread pestilence and disease, but he cares too much for his long-suffering parents and colleagues to expose them to COVID-19 (a distinct possibility given my symptoms). I searched online for nearby med clinics and found this place located only ten minutes from my home. I was impressed by the cleanliness of the location, the prompt service, and the overall care I received. When I arrived, I expected an inordinately long wait (the norm for doctor's offices, I've found), yet the doctor admitted me only a few minutes after I completed the online consent forms. I'm absurdly neurotic and iatrophobic, so the minimal wait time helped quell my anxiety. The doctor I saw was friendly and ingratiating. When I requested a few moments to meditate and relax prior to getting my blood pressure checked, he was patient and reassuring. My blood pressure and pulse were still ridiculously high (I should be dead) but comparatively low by my standards. I attribute that lower-than-average reading to his bedside manner. I feared that I had contracted COVID, but he suggested that my symptoms were more in line with the flu. Nevertheless, he swabbed my nostrils for both viruses (an unpleasant procedure, I assure you) and later determined that I had neither. I had what he termed an "unspecified flu-like respiratory virus" that would likely clear up in a few days. That was a relief! If you live near Helotes and find yourself in need of non-emergency medical attention, then I would highly recommend visiting this FastMed location. The staff were friendly, the place was immaculate, and the quality of service was among the best I've ever experienced at a medical facility. Tell them The Antichrist sent you and get a free five-piece order of nuggets from Chick-fil-A next door.

Karen is truly the best. Always super kind and goes above and beyond for her patients! Natalie,…read morealso is very helpful and always schedules my appointments, draws my blood and does my injection! This staff, this location! You can't beat it! There the best

My spouse and I have been coming to this location for over a year now. Staff have been wonderful…read more I cannot recommend enough for couples that might be experiencing physiological changes as they age. It was a game changer!!!

Dr. Keith Beck is very knowledgeable, professional, empathetic. He listens attentively to All your…read moreconcerns and addresses each one and makes sure you fully understand. He explains any and all Options available for your best care with any and all your health issues. Highly recommend--been going to him For 20 years.

After years of bouncing around different places, I finally found a spot that gets it right. My PA,…read moreBrian, strikes the perfect balance of great service and timeliness. He's quick, thorough, and genuinely takes care of things without making you feel rushed. The rest of the staff is great too--friendly and efficient. I'm planning to stick around here for a while because it's hard to find this kind of consistency.

Dr. Fritz is terrific. Listens attentively and is good with detail. His staff is very nice as well…read more They go the extra mile.

Dr Fritz is awesome, but the people at the front are The absolute worst. I called for an…read moreappointment on the 19th for the 23rd and when I show up they told me that they made it for the 19th and not the 23rd. so I drive over an hour for nothing. this is also not the first time they've done this to me. I'll be looking for a new drs office.

Worst medical group ever! They drove out a good doctor and then make it impossible for you to have…read moreyour records moved. If you get stuck in their practice and try to get out - good luck! I've tried numerous times to have my records changed over to another doctor and they make it very difficult for you. They will also bill your insurance for procedures that weren't done, even though it was proven that they weren't and then turn you over to a collection agency AND your insurance has paid their part of what they shouldn't have paid to begin with. Very bad! Stay away from them!

After years of bouncing around different places, I finally found a spot that gets it right. My PA,…read moreBrian, strikes the perfect balance of great service and timeliness. He's quick, thorough, and genuinely takes care of things without making you feel rushed. The rest of the staff is great too--friendly and efficient. I'm planning to stick around here for a while because it's hard to find this kind of consistency.

This has been my go to urgent care for years…read more The gentleman at the front desk was VERY rude and condescending. That's never been my experience before. I was not feeling well or at my best and I would have appreciated some grace and kindness. I unfortunately couldn't treated with an alternative medicine due to my allergies and previous treatment but the provider was kind and funny. The MA was empathetic and paid attention to detail.

Usually had decent experiences with the exception of the last year. Medical staff is great but the…read morewait times are crazy now. 2 hours to get seen and not a single person apologized or acknowledged the wait time. And if you need to contact their billing department good luck with that too. Three phone calls at 30-45 minutes on hold each time, and I still haven't been able to speak to a person in their billing department. Pushed the button to get a callback, nope no callback either. Used their awesome website to try and contact them to get a receipt for my FSA card and over a week no response. They also don't update their website. You will go to schedule an appointment and it says no wait time. I went in and was told there were no more appointments for the day and they couldn't see me. Never again.

I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I was pretty nervous walking in since my insurance is from out of state and I've had issues with it…read morebefore. Michelle (front desk) was EXTREMELY kind, she called insurance company and spoke to someone and got my benefits. Once inside the MA was great then I met Dr. Lyons! What a GREAT Dr, his bedside manner is wonderful. He was caring and compassionate. Will definitely be back (only if I need to)