6 stars!!! After a very complicated week of pain and making follow up appointment post leg and…read moreankle injury I was seen by Dr Campbell and his staff today. From the very first phone call to the exam I just had it was a pleasant experience. Dr Campbell was thorough in his exam and clearly outlined my treatment plan. He agreed to see me within days of my injury. I am a registered nurse and highly recommend him! His office is located in Wing Hospital, it's a small hospital but the care is top notch!

I had a knee injury and received top-notch care from Dr. Campbell. If you need to see an orthopedic…read moresurgeon, I highly recommend contacting his office. He and his assistant went above and beyond to get my operation scheduled very quickly and helped out quite a bit with my insurance. Dr. Campbell gave me great advice regarding post-op care and ways I could save money without forfeiting quality (in regard to a brace). I trust the quality of his care enough to take the time to post a review. I only do that when I receive awesome service.

The worst. No communication. Healthcare providers will not respond to calls or portal…read more Medication refills? Oh no, that does not happen. They are rude, on the phones. They really do not care if you are feeling unwell, they gave protocol. Apparently that is to leave patients hanging, not provide support or care. Don't go to this practice if you would like to be considered a part of your own healthcare team. Just don't go. There is a 72 hour protocol for prescription refills..... however! That is from when the provider received the request, not when it was sent. So it may be weeks before it's done,if then. With no communication, so you won't know if it actually gets done.

Baystate Wing Hospital, 40 Wright Street, Palmer, Massachusetts, PRIMARY CARE, the WORST I have…read moreever experienced in more than 60 years of having medical care which up until now I've had very little to nothing to complain about. Requests for referrals to a specialist of my choice, COMPLETELY IGNORED. First time in my life this has happened to me. Being treated like a THIRD CLASS CITIZEN is disgusting to say the least. The quality of medical care has greatly declined and continues to sink lower as time goes on. It's all about the money and to hell with the patient. Apparently, nothing improves with time. There is another review on Yelp that I wrote a couple of years ago regarding PRIMARY CARE Dept. and nurse practitioner at Baystate Wing, Palmer, MA and my requests for referrals going unanswered. How these people can live with themselves is beyond me. I studied psychology for many years and regarding people who have no conscience, you'll find that most engage in lying, manipulation, unreliability and lack of empathy without experiencing guilt or remorse. I guess I've met a few of those at BAYSTATE WING, PRIMARY CARE, PALMER, MASSACHUSETTS.