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    Kelly O Galster, DO

    3.0 (2 reviews)
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    Baystate Wing Hospital - Logo

    Baystate Wing Hospital

    1.8(39 reviews)
    0.0 mi

    If i could give 0 stars I would. I have bad Achilles tendinitis with a bone spur behind the tendon…read more My advocate and others were highly concerned that my tendon would detach from the bone and told me to go urgently. I got shit service. I'm not a pill seeker. I have a long record of trying different pain relieving meds, acupuncture, chiropractor, pt, non narcotic pain meds. None work. Unfortunately the only thing that works are opioids. I wish something else worked. But they don't, so they see me as a druggie looking for a fix. Nothing could be further from the truth. Then the incompetent nurse that i had actually said that oxycodone is legal heroin. Ummm, no! Its not! Then she says we dont give that here, its our policy. BULLSHIT. I have a very bad back and went to the er a couple months ago, they gave me 6 days worth. Against the policy, huh? She needs to be fired for lying and her incompetence. I wish i knew her name. Is it any wonder that this place gets such bad reviews? Some staff is competent. The rest should not work there. ​oh, all they gave me, even though the worry was high...an ace bandage and crutches. Extremely unprofessional. Especially when people in the field, including my advocate said I need an xray or MRI sooner than later. They did absolutely none of that.

    Should be 0 stars. Waited 5 hours to be seen. Not the place to go if you are in any type of rush!…read more No one checks in or gives any kind of update on how long you'll be there. They need to hire someone that understands time management and can coordinate the patients better. Having someone sit and wait for five hours that is just there to receive a follow up shot and doesn't even need to see a doctor, seems very unnecessary. They should hire someone that can coordinate better. Order the shot and then have someone administer it when they have a free minute....seems pretty obvious but I just don't think they have an experienced enough staff at this location. I understand some people are more sick than others, but a quick shot would not interfere with seeing the other patients. It literally takes under a minute. They also shouldn't waste their time responding to every negative comment with the same cookie-cutter response about how they're looking into it and trying to make things better... Because they clearly are not. At least change up your response so that it looks like you're reading the comments

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    Kelly O Galster, DO - surgeons - Updated September 2026

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