I have a history of bowel obstructions and have been to the emergency room 5 times in the last 7…read moreyears. This was my first time at Mercy and it was by far the best experience. I was welcomed and seen promptly. I came in on a Saturday afternoon. I saw the doctor within half an hour. I had to do a two hour contrast CT scan so I had to be there on the longer end but they made sure my family had snacks and drinks and I had plenty of warm blankets. I was very happy with everyone I was in contact with.

Excellent staff. Waiting room was a very clean, nice, calm environment -- not overcrowded. Very…read moreimpressed with the nurses and doctors.

This location is very comfortable and clean and welcoming environment in which to recuperate and…read morerehabilitate. My parents and family friends have been patients and we have been pleased over and over again at the great personal care and the professional medical services as well as excellent physical therapy!

My husband was a patient there when it first opened. Amazing rehab and PT. Whole experience was…read morehigh level.

This place was extremely horrid. DO NOT SEND YOUR CHILDREN HERE!!!…read more #1. These people sent my son to bed in wet clothes after he took a shower in them. #2. Allowed him to ingest 5 tubes of toothpaste after he had already made an attempt and had SI. RESULTING IN HIM HAVING TO BE TRANSFERRED TO THE EMERGENCY ROOM!!!!!!! #3. I ask for a transfer to Fayetteville to Vantage Point because I did not feel he was being properly taken care of. The woman told me that they sent the transfer over and I called day after day and they DID NOT! #4. They denied me and my son his rights of care by lying to me and telling me that they would transfer him. #5. Every single day they were calling me telling me something else was going on. At one point when he was being restrained, he was kicked in the face when protocol is for them to clear the area when restraining a child or person. #6. After I got on them and told them I would be taking legal action against them, my son was MIRACULOUSLY better the next day. So many other things happened that it is LITERALLY too much to even add. He was only in there for 9 days!!! DO NOT SEND YOUR CHILDREN HERE!! Take the extra time and send your children somewhere better PLEASE!

Do not take your child to this place. They lie and do not do what's in the child's best interest…read more No actual family therapy was offered. The therapist was very insensitive and at times flat out cruel. They also place other children in danger. Worst place and experience I've ever had. Stay clear of this institution.

I have never felt more comfortable in a time of need than right now. I'm typing this from my…read morehospital bed. Ross is an amazing person and I wish more people like him were in his line of work. I'm 44 yrs old and I have been to a hospital or two in my lifetime. Never experienced the kind of care and attention of his manor. This guy sets the bar.

Whoever answers the phone on the night shift is truly awful. Literally the most inconsiderate and…read moreunhelpful person. She hung up on me at one point and I had to call back. We wound up going to Washington regional and were well taken care of. Would not recommend this place.

Both my parents have been patients here. Multiple times. Multiple days. CCU, ICU, regular rooms,…read moreoutpatient. And I've helped them navigate the process. So this review is an outsiders perspective. There are some amazing, fabulous people working here. I'd say 97% of the people I interacted with were stellar! And I think the select few uncaring, ignorant staffers would be found anywhere - I don't know how they could eliminate all of them - but I know they try! Food in the cafeteria used to be AMAZING!! Seriously there were many time I thought I should go eat there JUST for the food. Sadly when I was there for 3 weeks in Dec 2016 the food was NOT the yumminess I remember. The sandwich bar is still good!! I especially love the pretzel bun! And they're made to order using quality ingredients. Not skimpy either - nicely done on the balance of ingredients! However the entree and sides that in the past tasted small batch homemade and nutritious (aka not fried) have become industrial, prepackaged glop and mostly fried and/or dried out. The best line was someone's comment that the roast turkey was so dried out it looked like "toast"!! Ha ha ha! Highlight - 2nd floor coffee shop!! A real espresso machine and ab fab smoothies! They also have tasty sweet treats and usually at lunch a soup (which may or may not match the cafeteria)! Speaking of coffee - some floors have free and accessible coffee, tea, ice, etc but some don't - I encourage you to walk around or ask! If you have to be in a hospital this is probably one of the best around. They have some of the BEST specialists in the entire region. I especially think the Walker Heart Institute is amazing! You'd have to go to a much larger metropolitan area to do better! Best advice - stay out of hospitals - they are not a good place to be . I'd give 5 stars for the hospital but had to drop a star for the current quality of food.

A local rehab hospital ordered a CT scan through the emergency room. The hospital provided a…read moreambulance transfer at 415 PM. We arrived at hospital before 430. After waiting for almost 7 hours they completed the 10 minute procedure. We were then told it would be a 2 hour wait for transfer back to the rehab hospital. Or we (I) could provide a means of transfer. So at 1045 pm I wheel chair my neck braced 81 year old mother out across parking lot get her into my pickup and get her back to rehab hospital. This has been an experience one might expect from a third world country.

The medical care provided at this facility tops the quality of care given to me from the VA…read morehospital, by far. It's taken me a while to get used to this southern hospitality from the doctors and nurses here. I have received care from Northwest as well as Washington regional. And none of them come close to the positive experiences I've had here at Mercy. 5 stars all around

Not sure why overall they function this way but I chose someone as my PCP online, saw them for a…read morevisit. But when I use my online portal someone else is added as my PCP, person I saw is just listed as an option to see them in general, I get communication from another unrelated nurse about my care whom is not anyone I have spoken to. It makes me feel like they actually care very little about their patients.

Staff and front desk was very rude!! The lobby was full of people needing attention and all they…read morewere doing was eating and flirting with security!!! Not very professional if you ask me!! Someone needs to do a walk-in!!!

Don't believe them when you are told "we spoke to your insurance and this is your portion for the…read moreprocedure". You'll get billed for contracted dr to read a report, but won't be told. You'll get another bill months later with no explanation of what it's for. Too bad NW Arkansas only has Mercy and the other one that's even worse, NW Arkansas Medical.