My insurance adjuster recommend this over other body shops for many great factors 1. There are adjusters on site so the process isn't delayed. 2. My insurance provider - infinity- is a company who they work well with. The whole process from Monday drop off and Thursday pick up . Two weeks. I highly recommend this body shop if you need repairs from a car accident or just need body work on your car. 10/10 read more

Great service! They have your car ready as promised. Great place ! They did a wonderful job on my Lexus! Now I am bringing my 4Runner for a job paint. read more

I've sent so many of my clients and friends here over the years because the staff is truly one of a kind! Every single time, they've been friendly, honest, and thorough. They don't just talk about good service they actually deliver it. Everything gets done efficiently and on time, and I've experienced it myself. It's rare to find a place that consistently goes above and beyond like. read more

I had a item stolen from the inside of my car (inside my center console) and I'm disappointed because I cleared out my trunk of my "valuable goods"(like the signs says) and thought that there should be no reason to also clear out all my stuff inside because they would be working on my trunk and why would they even need to be open my center console for It serves no purpose in repainting my trunk. I would obviously notice if anything inside was missing which there was. Putting faith and trust in others was my fault and next time I will be taking no chances. On the other side of things The people are nice and professional with their work being high quality . I had high regards for the body shop and now due to this experience not so much. read more

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Took my car there bc it was one of the places my insurance covered I asked multiple times if they were able to detail my car because it had glass everywhere when they gave it back to me there were chunks of glass everywhere in the vents , visors sterling wheel back seats the center basically everywhere I asked multiple times if they can get rid of the glass they said yes so I took it , basically they had a half ass job "they had to remove the front of the car to "clean the vents" the vents were dirty and had glass , my daughter was the one who found glass on the floor I got cut my glass on the steering when I flip the visor glass fell on my face, plus in the inside they didn't put my car back together right and cracked it on the outside Update 7-2-2025 I took my car back on monday June 30 got my car back today July 2 they fixed the bumper but noticed dripping paint on the bottom and some paint on the hood but they were professional and tried to help and fix the issues but I'm tired of not having a car so ima leave it at that read more

Kelly's Body Shop - Crack - Body Shops Near Me - Santa Ana, California

Hi I took my car to Kelly's body shop after getting rear ended I was really impressed with the final result my car looked like new thank you Ben for all your help. I highly recommend this shop the owner Ben is super friendly and they offer great service! read more

Kelly's body shop did a great job fixing my car, the service was great. I asked them to hold my car out for an extra week so I could take the rental out for a trip. They updated me on my car and I stopped by to check on it and they showed me the progress of my car. Super easy to talk to and they explained the process to me. Would recommend read more

BEWARE!!!!!! BEWARE OF THIS PLACE!!! Trust the bad reviews, this place gives terrible and unreliable service to their customers; they will make excuses for lack of communication. Beware of the mechanic Jose Mendoza he says one thing and then when you call for information he denies ever speaking to you. Trust the bad reviews, they will waste your time and money; Do not leave any type of deposit they won't tell you it non refundable. Spoke to the manager she's also unreliable. The "good" reviews are from probably people they know and told them to write a good review for them DO NOT COME TO THIS HORRIBLE BODY SHOP definitely zero stars read more

I'm all about costomer service thats number 1 and these people couldn't be any worse especially the chicks in the office even over the phone. U can be mid sentence and they will put u on hold. The manager is obviously lazy because he has to pick up the phone and explain something over again to a spouse. U all need to adjust ur attitude or get jobs u like so wjen u come to work u have a better attitude woth ur customers. Let's not forget when we brought the truck in we got attitude for brining it in on a Wednesday because no one told us to bring it in on Monday so then they said they wouldn't be able to start on it later in the week. Lack of communication all around. read more

Jose was absolutely fantastic. Took the car in, he gave a quick and more than fair estimate and booked us for the next day. All a great experience with a fantastic team that works with (for) him. You can see why he is jam packed with work, but had me in and out in record time. Would highly highly recommend. Five stars all the way. read more

Kelly's Body Shop - Street View from Main St. Santa Ana - Body Shops Near Me - Santa Ana, California

Friendly service, quick repairs. They called me often to keep me updated on all the steps of my repair. I trust them with my vehicle!

Don't trust this place. They will argue with you and say you have certain things wrong with your car and are far from it. Our experience was so bad we are considering filing a complaint with the business bureau. read more

This was my first time getting into a car accident, and I did not know of a good body shop to take my car to. I was referred by my insurance to Kelly's Body Shop and I am very grateful. They did a great job and left my car looking like new. One of the best parts was that everyone was very helpful, always kept me updated and answered all my questions. It took then about two weeks which at first I thought it was too long but they definitely did a great job and I know I definitely got my money's worth. I really recommend th read more

Kelly's Body Shop - This was my car before it was fixed - Body Shops Near Me - Santa Ana, California

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Update. As of 2/15/21 Ben called me to inform me that my car was ready for pick up after mentioning the BBB just hours before a) my car part hadn't arrived b) said it would take 5-7business dates from receiving the part for the car to be worked on and c) didn't want to provide w any other info as I was recording the conversation . I will be towing my car in the morning to a certified dealer as I am fearing for my life since I don't know what they could've done to my car and having them inspect it and make sure they didn't just add brackets like they were tryin to do from the beginning . At this point I don't feel safe driving that car.I want to make sure that all parts that were replaced have the mod number as my invoice . I will post a final review as soon as this mess is taken care of along w receipts, invoices and every documentation and the outcome on this shop . Take your business elsewhere and don't be their next victim. Edit:2/16 went to pick up my vehicle and car was worst than when I dropped it off. Horrible paint job, bumper wasn't lined up , the hood was uneven. My review will be updated daily till my car is returned precise. No one at the body shop was talking to me as I went in recording every single conversation. Very unprofessional and rude . The mechanic said I can't talk to you unless you stop recording I won't tell you what was done to your car I don't want my voice recorded. Why ? Because they're not trying to compromise the shop w anything being recorded / Ben the manager also said no comment he kept hiding from me along w everyone at the shop while I showed up! I repeat take your business elsewhere read more

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I had my car fixed by Kelly's Body Shop because of an accident I was in early July. Took about two weeks to get my car back after a month of not having my car, but once I got my car back my key was messed up. They had called and stated that the key we gave them *which was my spare key* would not start my car and only would lock and unlock it. I had no prior problems with the spare key up until I got my car back. The mechanic took the back off of the key to show us what was wrong and said it looked like it had been played with, and was just glued back on. No one besides the mechanics had messed around with those keys, so when we went to go pick up my car they told us to bring another key to see if it would turn on, and so we brought the original key and thankfully it did. I know have to carry both the original and spare key to operate my car. Would not recommend if you want your keys to be messed up after having your car fixed! read more

This is the second time I have brought my vehicles in after a wreck and it is always a pleasure! Jose and staff are always welcoming, informative and friendly. Always looking after my best interest! The quote was fair and they made me feel worry free. The delivered result was a brand new looking car, as usual! Brought the car back for my breaks check (although not accident related) and the mechanic was super friendly, kind and informative. They are always packed for a great reason! Thank you Kelly's Body Shop team. Recommend 100%! read more

Went in there to get an estimate and the lady at the front was rude and with rude and with a bad attitude. Like they don't want my business. Shop looks busy and they work with insurance companies. I wish they had a more approachable customer service representative. They should greet all customers with same level of energy. Definitely will not come back or recommend. read more

That's the worst place to take your car to get it fixed . they did a terrible job in my car . used a aftermarket rear bumper and now the car look on one side is up and the other down . They didn't paint the bumper cover grommet when I told them why they didn't paint that they were mad , one of the employees got spray bottle on his hand he wanted to spray on my car in the parking lot I'm still waiting to get my car to get it fixed the right way 0000 star read more

Had to get my windshield fixed asap. Called Kelly's and they quickly placed an order for my OEM windshield. Took one to two days to receive. I was able to drop off my truck and within two hours pick her back up. The repair was done quick and my truck was left in perfect condition. No hassle, no runaround, I'll for sure be back! Jose is amazing! read more

The employees here are simply amazing! The mechanics here are true blue and up front, no hidden fees. I feel very confident leaving my vehicle here, this shop reminds me of my cats hospital, meaning, the team here really care about your problems with your vehicles wanting to make your vehicles feel better lol love this place. I highly recommend you bring your vehicles in to get a check up! read more

After thanksgiving, I got a car back into my right side rear side passenger door and I was completely bummed it happened during the holidays so I contacted my insurance so they recommended me Kelly's body shop so I was like ok I'll try this place out. Dropped off my car after two days of the accident and they started getting to work. Melinda who was the receptionist picked up my calls gave me smooth transfer to the manager Jose who was giving me updates on the car which was the Toyota Mirai 2021. Car was there for three weeks. After three weeks I picked up my car and wow I was impressed how great the work is done! Everything looks the same as it was before. They really did a good job fixing my door and got me on yen road. Thank you to all who helped fixed my car. I'm really happy to get it back to the way it was before. highly recommend Kelly's body shop. Very nice people and excellent service. read more

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I was sent to this shop by my insurance. I came here the next day with an appointment. I met with Jose and went through the process, signed papers and left the car. I was told that the car's repair would take about a month. I was amazed how fast they fixed my car it took them about 3 weeks. That car came out looking brand new. After a few days I noticed that there was a bit of over spray, bottom panel was slightly loose, and edge of the hood was missing paint. Looks like thats where there taped it off. The job wasn't perfect but nothing to noticeable. Its a good thing they give a 1 year warranty. read more

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An absolute 5 stars is what I can't wait and I'd love to give to Kelly's Body Shop and the staffs. It's the 2nd time i got to experience the best service, professionalism and presentation of friendliness one could ever get. They're the gentlemen and ladies of the industry they're serving. They greet and welcome you and give you assurance that you're in very good hand. I also got to hear of very good reputation about them through other services involving the business. In short, i love Kelly's Body Shop and the service they gave. Politeness, professionalism, and a job very well done, quite deserving of a 5 and beyond stars of service and product results. My car looked brand new after the fix of a huge dent not to mention it's a sport car i love. Thank you so so much for your service. Definitely remember you for anything next I would need of your service. read more

Kelly's Body Shop - After, well done and thank you so much for your absolute beyond 5 stars service. - Body Shops Near Me - Santa Ana, California

I didn't even get service here and the guy who answered the phone helped me out a lot with any questions I had and even recomeneded didn't options for my best interest and not just to go to his shop. Great customer service and this shows they really value people in general and not just customers. Definitely earned my business when I need some body work! read more

This place is horrible so disrespectful to your time and money. It's astonishing how disrespectful and rude they all are the people in the front desk and the mechanics are rude. Quite frankly I would never come back nor should anyone bring their service here. There's no honor nor dignity. My car at the end wasn't even fixed properly they never once apologized. There needs to be 0 star because that's what I would place. I read other reviews after and I guess I'm not surprised. Never again. They kept acting as I was clueless or an idiot as if I wouldn't see how my own car wasn't fixed right and was actually worst than how i brought it in. Don't bring your service unless you want to be robbed of your time and money. 0. read more

Happy as can be !! This body shop took care of my vehicle like if it was there own when i saw my car today its like nothing ever happened to it ! Thanks guys !! read more

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It sounds like a topless joint, and when I told my friends I was going here, they wanted to go with me to check it out. But no, LOL, this was a car body repair shop. Totally different and my friends haven't called me back.. I was little wary of this area. During the day, it's not too bad. But at night, some streets have gang bangers who claim their space. At least the workers inside are locals and friendly. These guys were told by the insurance company of the driver at fault to "repair" my smashed and scraped my bumper. They started to do just that, but Kelly's called Safeco insurance, the cheapskates, KAB said it was going to take longer and wouldn't look good if they repaired the bumper. They recommended I get a new bumper because it would look and work better, and the labor charge would be cheaper. So these guys went to bat for me. With all the haggling with Safeco, it took 8 days to replace a bumper. Usually, if they order the part, it only takes a few hours total. So I don't blame the body shop for that. The bumper was actually installed perfectly, with all the seams uniform. Great job, just like new. I finally picked up my car, and what a great surprise. The car was totally washed and detailed. No bullsh*t. And I mean that literally. I bought steer manure for my garden, and when I put it in the trunk, the bag broke. I didn't clean it up before turning the car in. But they did. And the trunk and my floor mats were totally new looking. That extra work saved me lots of time and money. I don't want to see an auto body shop anytime soon. But if I did, I would go here again. read more

A little update to my review as well. I tried to sell my car and apparently on the carfax for my car its listed as structural damage to vehicle from the accident. There's nothing like that from the accident. They did work on my car that had nothing to do with the accident and the worst part the stuff they told me they needed to repair had nothing wrong with it! I took the car to 3 different body shops and they all said the same thing. It looks like they just ripped more money out of my insurance and screwed me over even more. read more

Kelly's Body Shop - Oil leakage from my engine and the new shocks - Body Shops Near Me - Santa Ana, California

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I highly recommend Kelly's Body Shop! They do excellent work on a timely basis and their prices are fair.

My uncles car was wrecked and was told to bring the car into the shop. When we brought the car into the shop they fixed everything except the line on my uncles door. The insurance paid for the door which they refuse to fix and they say that it's not their problem. Which has to be illegal. But yet they mark it down and say they'll fix it but they have not. This is the 3rd time trying to resolve this issue. The line was not there before the wreck during the wreck and now it's there after the wreck but the mechanic refuses to fix it for me After they've acknowledged they will fix it. I'd give it 0 stars but 1 is required. read more

Horrible place, liars and cheat, give you one estimate and when your insurance approves, they keep changing the cost and adding more and more, when you call they lie about the status of repair, never call back to good luck calling to check daily. terrible service and horrible mechanics. read more

I had a few scratches on my car door. Kelly's fixed it and now looks brand new. Very impressed with their workmanship and professionalism! The customer service was top notch! Thanks! Brenda read more

If I were to be able to rate it 0 stars I would! Don't take your car to this shop, the job horrible abs workers are rude! Customer service is down the drain. They tried over charging me in the deductible, they didn't fix the full damage, lastly they messed up my weather stripping on my door and said that will be a extra cost for repair. I don't know how this shop had 4.5 stars it's ridiculous. read more

Best customer service ever!!!! Staff very friendly & they're so honest!! Huge shout out to Jose!! This place deserves waaayyy more than 5 stars! read more

Great service followed up with me on the status of the car and helped answer all my questions!

Horrible horrible horrible service. Truly if I could put 0 stars I would. left my car to get fixed with JOHN and was scheduled to pick it up within the week, it wasn't ready until a MONTH later. I'm paying for a rental car myself while it was being fixed, which I told them but they had no remorse and never said sorry. They never even contacted me saying they needed more time, I needed to call and ask myself. then they said it was ready about 3 weeks in. it all was messed up the job was done horribly my car looked exactly the same yet somehow worst than how it was supposed to be. Then finally when I went in to pick it up on week 4 the lights weren't working, my car was a mess, I had to wait another 3 days. And even after the last time I went back something was still wrong, finally I put my foot down and said I needed it today fixed. They took an hour, never said sorry never cared were always rude the front desk was rude. Horrible service, keep in mind as well this was my second time taking it here and both time were this horrible I had to come back to get fixed what they were supposed to fix the first time. Figures, bad customer service and bad job service. I would never come back again. Don't bring your car unless you want to get robbed. I felt as if I was begging for MY OWN CAR and as if they were doing it for free. This service was a big joke, this shop has no respect would never recommend. read more

Poor service. Never got the updates I said I would get throughout the process. They kept extending the estimate completion date. Jose was not at all transparent about the scope of work that needed to be done. read more

I was directed by infinity insurance company for repairing my car after an accident. The process is so so slow and everytime I called them they put me on hold for so long. And they told me they gonna call back but they did not! I asked them to estimate the date on which my car will be done and they said that they have no idea... I really need car as I have to go to college and also I'm a foreigner so it's difficult for me to live without car! So disappointed:( They always postponed the date and even till now I still didn't hear from them... I've been waiting for almost two months!! I hope I will get my car soon read more

I work in the insurance industry and this shop was one of our direct repair shops. One of our mangars here referred me to the owner's son Jose, who he knows from coaching a softball team. I crashed my car and took it here, they were nice, honest and straightforward. When I got my car back, it looked better than it did before the accident. Paint was matched to perfection. I highly recommend this shop. read more

A woman hit my car bumper and scratched my taillight. I took my car to Kelly's to get an estimate so I can send to the woman's insurance being that her ins. company was going to have to cover the damages. I met with Jose and he was so very warm and welcoming and I was in and out in less than 20 minutes with an estimate for my car. He stated that the repairs were going to take 2-3 days. Jose took down the information of the ins. adjuster and e-mailed the estimate to him directly. I dropped of my car on Monday and on Tuesday received a call from Jose with an update on my car. He stated that the car would be ready on Wed. and he would call me once it was complete. I got a call on Wed. morning saying that my car was complete and was ready for pick up. I went during my lunch and picked up my car. They did an OUTSTANDING repair job on the bumber and scratches to the taillight. I am VERY PLEASED with the experience I had with Kelly's Auto Body. Not only was Jose pleasent to work with, his brother Ben was also very helpful and I had a GREAT experience with both. They were both very honest, helpful, cheerful, nice and great guys to work with and I appreciated getting updates on the status of my car. Also, the receptionist was very nice and helpful as well. I was given a copy of all the paperwork and lifetime guarantee pamphlets. Everything was handled with Jose and the insurance company. It was so easy! All I needed to do was sign on the dotted line. Hopefully I will not have to come back, but if I ever do need body repairs on my cars or my families cars in the future, I will DEFINITELY be coming back and am going to recommend to all my family and friends. I give this auto body repair shop an A++ read more