An unexpected pet emergency, on the hottest day of the week, and in the afternoon, required a call for carpet cleaning ASAP. Kelly's Steam Carpet Care answered the call & came to our rescue! Response time was extraordinarily fast. Ron the owner, showed up and competently and quickly performed the needed work. Cost was very reasonable. As an unanticipated plus, we learned Ron is something of an oral historian regarding the history of Douglas County, its people, businesses, and most things relating to its last local cattle drives which he participated in as a youngster. His recollection of names, personalities, events and circumstances are so astonishing that I hope our Historical Society reaches out to him to better capture our amazing history. Our meeting was the silver lining in what was otherwise a pretty frustrating day. Highly recommended, without reservation. read more

Thank you so much, I called last minute on a tenant move out. Kelly's steam clean fit me in and did a fantastic job. By the way they said they'd be here at 1.00 pm and the van showed up at 12.55 ready to go to work. We couldn't be happier read more

Amazing and quick service! Called yesterday and they came today to the rescue. Highly recommend!

These guys know what they're doing, for reals. From the courtesy, to price, to being on time, but above all, the carpet came out amazing. Thank you Gail & Ron.. I love my carpet again.. read more

My carpets were so overdue for a cleaning. Now, they smell wonderful and are like new. I have had other companies clean for me but no one did this good of a job. On top of all that they are very reasonable. They will be my carpet cleaners forever. Thanks Ron....great job. Jo Wilcox read more

This was the most incompetent company regarding customer service from the office staff I have dealt with in a long time. #1 the appointment was not kept #2 when I called to find out why , I couldn't get a reason other than I will find out for you and get right back to you.. 15 min later I had to call back to still get nowhere after waiting all day for this to happen. #3 the van showed up without the driver ever being contacted. The office staff is clueless of how to treat potential customers. I would never recommend them to anybody ever. Everyone's time is important. Figure this out Kelly's ! read more

Friendly and efficient when I called to book. Ron was on time, and provided great service beyond what I expected. I value great customer service and Kelly's provided it at a good price. read more

We had a bedroom that smelled like cat urine and gave specific instructions for the carpet cleaners to concentrate on the cat box area, especially behind it where there were cat urine stains. He didn't even move the cat box, but cleaned around it in a wide circle. Needless-to-say, the stain and the smell were untouched. I had to clean it myself later with a store bought cleaner. Complete waste of money to the carpet cleaners. The last time we hired them, they did a good job. I'm not sure why they did such a terrible job this time. read more

We were from out of town and were on a tight deadline to get a house moved out and cleaned in 3 days. Gail was helpful from the beginning and accommodated us for a Sunday cleaning. Since we didn't know anyone in town, she also enlisted her grandson and friends to help us with some labor moving. Ron came out on Friday when we arrived to give us a firm quote and then came back on time on Sunday to do the cleaning. The carpet came out better than we expected (it was BAD!) and the odor treatment (smokers and cats in the house) did wonders! Thank you, thank you, thank you! It was nice to deal with such nice people for once! read more

I had my carpets cleaned yesterday and Kelly's Steam Carpet Care did a fantastic job! I strongly believe the last company that cleaned my carpets only sprayed a deodorizer on the carpet, leaving every stain on the carpet that was previously there. Kelly's removed every spot out of my carpet, including the ones that the last company did not remove. I highly recommend them. read more

Serviceman had run late about an hour but he was doing his job alone so it wasn't a big problem. He came in, did a very good job and left. The carpet looked and smelled clean and my husband and I are happy customers! Will definitely use them again! read more

Made an appointment for 11:30 maybe as late as 12:30 they tell me. we wait till 12:30 still no show so we call the office. They tell me they will send a request to the worker to call and touch base with us. Wait another hour and no call. So call back and cancel job at 1:40. I have more to do today than wait all day to get my carpets cleaned. I try to express my disappointment and the lady tells me she is only the answering service she does not have anything to do with that. Great Team work guys!! This is a small town and business ran like this is not a good idea. read more

Was so disappointed! I've been using them since I moved to Gardnerville - so for six years I've used their service. Last time I had a few problems, but shrugged it off to being the busy season. This time they double booked and ended up being 2 l/2 hours late. I must have called four times asking where they were. They said 2 rooms - 300 sq. ft. for $69.99. Sounds like a good deal, but when they measured my two rooms they said I had 400 sq. ft. You would think that since they were 2 l/2 hours late they could have thrown in the extra 100 sq. ft. But, no they charged me $109 dollars which is $30 more dollars for the extra sq. footage. Will not use their services again!!! Very, very disappointed. read more

Have used Kelly Steam for a least 10 years and they are THE BEST all the way around! the carpets look Amazing, they come when they say they will and I Highly recommend them! There is a reason they have been around for 40 years! read more