I have known John Helmer for 20+ years. When I was capable of cleaning carpets n starting out. He helped me Navigate a very Brutal, Demanding, Competitive industry. I did very well for 10 years until my physical health wouldn't allow me to continue. He Has been a good friend for years. He is always there for advice n a helping hand when he is Not going crazy Running a very BUSY BUSINESS. YOU CAN'T go wrong n if FOR ANY REASON you are not happy CALL HIM!! NONE of us have NEVER been able to read mind's!! read more

They were great! I needed my air ducts cleaned and they came within the week. I'll be looking to use them for carpet and tile cleaning next

If you are looking for hard working, personable, and efficient people to do your carpets, I recommend these guys!! From the moment we made our initial appointment, to the time they came to our door to do our carpets, to then doing the actual cleaning, I felt it was money well spent! Our carpets look amazingly clean!! Three dogs, five cats, and three teenage children can certainly do "damage" to aging carpets. This does not even include the "old pet stains" these amazing men tackled! My carpets look and smell fresh. I am truly happy and satisfied! Thank you again for awesome custom service! It is refreshing to know there are people who care about you and how you feel about what you are paying for!! read more

I will work around Custom Floor Care's schedule to ensure the luxury homes I manage receive the best care and value available. Top Notch, and great customer service! Thanks again! Erik Maliska Peak Tahoe Rentals read more

I decided to surprise my parents with professional carpet cleaning while they were away on holiday. They turned out so amazing! In 12 years they have only used home carpet cleaners and this was the first professional cleaning. They have never looked and smelled so great! When they first walked in, they could smell the difference and were so excited! Bobby was so funny and friendly and did an amazing job at a great price! Highly recommended! read more

I have been using custom floor care for about 10 years and I am very satisfied-and happy with the job they do every time. I can call and get an appointment in a short amount of time, they always come when they say they are going to and get in and out quickly. I highly recommend them for your floor care and ducting needs read more

I have tried several carpet cleaning companies and Custom Floor Care has always done an amazing job! I can rely on the company to be on time and do a great job every time! I love that I can get my tile and grout, carpets, and upholstery cleaned due to having 2 indoor pets. Also I am very happy to say I can trust the employees in my home. Thanks Custom Floor Care! read more

So impressed with the quickness of response time. The quote was right on. Very professional and polite arriving on time and turned our white carpet white again. They offer a guarantee and came back out, fixed a few stains that didn't come out. read more

Well you've done it again!! Thank you so much for coming out to my place and getting my carpets AND air ducts cleaned on the same day. You guys always do great work! When I called, I expected to make two different appointments. But you were able to make it happen same day and sooner than expected!! That is greatly appreciated! You have kept your prices low and worked with me and my schedule. I'll call again!! Thank you. read more

These folks are phenomenal and can do it all as they claim. I apparently hosted a mouse and chipmunk party for the forest creatures and they left a mess...plus the Tahoe dust that finds a way in...the spider webs and the carpet and tile grout in need of TLC from all those ski seasons...They came same day with van mounted equipment and a wonderful crew....WOW! When my friends arrived the next day they commented how amazing the house looked. Little did they know.... Thank you, John! It is true...you clearly do love what you do. read more

The Custom Floor Care crew came through as scheduled, in fact John called me and said they could be there a little earlier. I appreciated that. John communicated with me either by Yelp, text or phone every step of the way. The crew was friendly and professional and the job was done quickly and efficiently. My apartment's access was a challenge, but the guys got creative and parked directly across from my front door gaining access from a seldom-used parking lot. I'd recommend Custom Floor Care without hesitation and will use them again. read more

I am so pleased with this company. Johnny the owner was quick to respond and showed up on time. He was friendly and knowledgeable. He did an excellent job with a far price. I would recommend him to anyone who needs their carpets cleaned and would use him again if needed. read more

My sister lives in Reno and had previously had Custom Floor Care clean her carpets twice. Another sister and I live out of state but wanted to use this company again for our sister. They were excellent to do business with over the phone! We requested that they clean her carpets and windows, inside and out. They were able to accomplish both tasks well. My sister in Reno says the carpets are beautiful and the windows sparkle! We are all very pleased with Custom Floor Care. They were also very reasonably priced for the quality work, the bill was exactly what was quoted. We would certainly use this company again. Thank-you for your professionalism at my sister's home. Geri K. read more

The employees were very friendly and were quick to respond. They were nice enough to clean the carpet in a bedroom at no extra charge. Unfortunately, the tile and grout lines in a shower saw no improvement. I give them credit for trying, but the main reason for hiring them was to clean the tile and grout, but that didn't happen. read more

Great service delivered by courteous technicians. I especially appreciate the Green thinking that these guys have -- no unnecessary chemicals that will stay in my carpets and harm kids and pets. We've worked with these guys for almost 4 years now and they do it all for us: carpets, area rugs, air ducts, dryer vents, tile and ground and even the insides of our cars! read more

Custom Floor Care is officially the go to business for the floor care in my home. The price, the service, and the timely professional response make Custom Floor Care the only place I will use in the future. I was quoted a price over the phone expecting up sales like some of the other floor care providers I have used. This was not the case, they quoted price, a time, and the day they were available and adhered to everything. They use state of the art equipment inside a clean new van that didn't leave stains on my paver driveway. The staff was attentive to my needs, and respectful of my time by showing up at the agreed upon time. Staff was also extremely pleasant in demeanor and detail oriented in the service they were providing. They really worked their tail off getting this job done in a timely manner while not skipping any areas or hard to reach spaces. I was so disappointed with my previous carpet cleaning experience that this really was a breath of fresh air. So much so I decided to leave a review something I am not often moved to do. In a world that feels like it has forgotten what customer service is, Custom Floor Care Delivers exactly that...Customer Service. read more

Im starting a new business and needed to have my tile floor cleaned. The floor was really bad and i thought it would have been better to redo thef entire floor. I called these guys to see what they could do. They came in and said that they could make it look brand new, and like the inside of a grocery store. I had gotten a previous quote and it was about half the price of these guys. These guys told me that they only do quality work, and that the price they gave me was as fair price for quality work. Obviously I chose them. They came in and did the job and sure as hell, my floors look brand new! And like the inside of a grocery store! If you want quality work, with honest people, i highly recommend these guys! read more

I had an unexpected need arise and had to have my carpet cleaned on the same day. Being last minute I wasn't sure what to expect, Custom Floor Care not on made room for me at the end of their day, the work they did was AMAZING! The carpet looks and feels like new! It was completely dry in about 5 hours. I HIGHLY RECOMMEND them! read more

John and Wyatt are easy to work with, reliable, honest and hardworking. I had a few hiccups on my end in scheduling they were very accommodating. Wyatt was on time for my appointment and did a fantastic job. read more

Superb personal attention. Looks like we bought new carpet!

John is extremely professional. He came out and gave a quote and scheduled the job. They showed up on time, professional, organized and went beyond the scope of work. They Did not take any short cuts and the carpet looks amazing. Highly recommend John and his team. read more

Wyatt provides us great floor care. strips, waxes and makes our floors look beautiful. always honest. up front. does a great job. very punctual. friendly. and truth worthy. I waited to leave feedback until my 3rd use of the company. I highly suggest this place. and i will continue to use this company for my private needs and for my business needs. A++++ read more

If I could give them ten stars I would. I have actually used this company for more than 20 years. They have always done a great job.I'll admit to using other companies for deals on occasion, but the old adage you get what you pay for definitely applies. I recently bought a new house and when we walked in the first day the carpets smelled of dog urine so strong I could hardly stand being in the house. I called a company local to my town hoping they would give me the best chance of a same day cleaning. The answering service offered to patch me through to their 'emergency on call technician'. I gladly accepted. The man on the other line said he could come out after he finished some other houses and it would be 5-6PM. I was just happy I would have my carpets done that day, only to have the guy show up at 6 to say he was there JUST to give me an estimate and it would be 'a few' days before they could do the actual work. I thought I was going to blow a gasket and sent him away. I should have just called Custom Floor Care in the beginning. A REAL person answered the phone at 6:30 PM at night. When I told them my story and asked (really begged) if they could come out first thing in the morning, he said he would call me back in a few minutes and did. He said that someone would be at our house at 8:30 the next morning. The technician arrived on time and did an awesome job on the carpets. They even put a deodorizer on the carpet so it wouldn't smell while the pet enzymes did their job. I will never use any other company again. Just the fact that they rescued me in a tough situation has earned my lasting loyalty. read more