I was advised that Frigidaire would be handling this issue as quickly as possible, however I have…read morestill not heard from anyone and we have been living with constant beeping since May 29, 2026. The refrigerator alarm continues to sound every few seconds, day and night. This situation has become unacceptable. Given that one of the identical refrigerators purchased in the same order has already required replacement, that a technician was unable to repair this unit, that the replacement part has a minimum four-week wait, and that there is no certainty the part will resolve the issue, I am requesting that this refrigerator be replaced rather than repaired. We purchased five appliances through Trail Appliances and expected a much better experience than repeated defects and extended delays on two brand-new refrigerators. Please let me know by return email what steps are being taken to replace this unit.

I was BEYOND impressed with the products and service. What…read morestood out was the service from David Stott. David is a knowledgeable salesperson who provides best advice for his clients. David showed me the models of dishwashers that would suit my needs and wishes. He went out of his way to ensure all my questions were answered and my decision was the best one for me. David Stott then went over the process for the installation and extended warranty. The value and service for my purchase from Trail Appliances is the reason I chose them. A very big thank you to David Stott. I can into the store stressed needing a new dishwasher and left with a big smile and confidence that I was well served.

Not knowing much about repairing an upright freezer, My wife went out to find a part that was…read moresuspect for replacement. Once she arrived and showed the part to the proprietor, he called me and walked me through some basic testing. It turned out to be the relay and not the capacitor. He recommended a universal replacement kit and instructions on replacement. It was relatively easy and the freezer is working again! Thank you so much. You were so helpful and that kind of service is most appreciated. Highly recomended!

From the owner: When it comes new appliances such as dishwashers, stoves and refrigerators, Eric's Refrigeration &…read moreAppliances Ltd in Kelowna, BC is your go-to appliance store. We don't just supply some of the newest products on the market, but we also offer appliance repairs that will save you from having to purchase a whole new appliance. If it turns out you do need a new major or minor appliance, our friendly staff will help you find what you're looking for. Come in and browse our showroom today!

Dom-Tech fixed our fridge and everything about our experience was great. Jean, in the office, was…read morewonderful to deal with. The very next morning they had the part! Cody came first thing to install it. He was professional, and within a few hours the job was done. I highly recommend them.

Very professional company and is very accommodating. I would highly recommend them for any…read moreappliance repair!!!

Bought my kitchen appliances, new queen bed and frame and was treated very well and have gone back…read moreand purchased a dresser. The service was great, had small dent in one appliance and was replaced within a reasonable time since it was Christmas.Ray took very good care of me and am 100% satisfied with my products and am in love with my samsung fridge and jenn air stove but am 110%satisfied with the customer service I received! Thanks Lynn and everyone else who helped me!

From the owner: Founded in 1976 in British Columbia, City Furniture started as a single family-run store with a…read moremission to provide high-quality home furnishings at competitive prices. Over the years, the company expanded its presence across Western Canada, growing into a trusted name for furniture, appliances, mattresses, and home décor.

I ordered a mattress online, along with a sectional, dining table and chairs and headboard set…read more The mattress is horrible, you can actually feel the springs/coils in your back and when you move can hear something moving inside?! The worst 'brand new' mattress ever. Called to complain after weeks of sleepless nights and had to take 10 photos of it and submit it to manufacturer to approve. It finally was, and when I went into The Brick in Kelowna to pick out a new mattress, was informed by sale person that the original one I bought is meant for a child, I'm in my sixties?! Its now been over 3 weeks and still no new mattress:( delivery has been delayed/postponed 3 times now and I'm fed up, as have stripped my bed three times expecting the delivery of new mattress and pick up of original one...the Brick has my money and I have nothing Worst customer service EVER!!

I've given this store a few chances in the past few years, but every time am disappointed…read more Extremely aggressive, tactless commission sales staff literally will not let you browse the store without following you around. They do not listen to what you're actually looking for and make it exhausting to shop there. There will be one or two decent deals for most things, but a lot of their stuff is priced pretty high. Not a bad thing, but they don't offer anything any different/better to any other store, so I don't see much value in what this store sells. If you want to spend a lot, why not go to a store that had better style? The main problem at this store is their company culture. Not much you can do about that. With so much competition in this business, there's no advantage offered by this company.

Really great sales guy. Delivery was seamless right to my room and set up…read more We purchased a sofa bed with a memory foam mattress and matching love seat. Very comfortable.

My daughter bought a sofa & chair. The chair had 2 broken feet and the back of chair is caved in…read more She's called many times and I visited them & the guy said he would order a new one on Monday & call my daughter. To-date (a week later) he has not called her or picked up the phone. Will be visiting them again. Very poor service or really caring at all.

Received the most piss poor service at Best Buy mobile Kelowna. My dad was buying a new galaxy s22…read moreand she ended up selling him a galaxy flip. I understand being new but she was giggling about it when trying to tell her co workers who just walked by. Jessica then continued on still without a sorry. Been here for over an hour - past hours now. Absolutely no acknowledgment from her about messing up the phone and the plan.... As a former Best Buy employee in Vernon - it's disappointing to see how DOWNHILL the customer service experience is. This has been extremely frustrating. I won't be coming back to Kelowna BBMobile. She literally messed up so bad and we're thankful we just ended up returning it entirely. She either needs to be rerouted to a different position or have an extensive amount of training as she had tried to completely downgrade my dad's plan. Thankful for the customer service staff who pulled through around 7:20....

I brought my phone to Best Buy to have a screen protector installed, and during the process the…read moreemployee dropped my phone. The frame now has a scratch that was not there before. They only offered $30 compensation, which is nowhere near enough to repair any damage on an expensive phone. Customers should not have to worry about employees damaging their devices during a simple service. Very disappointed with the professionalism and carelessness.

Called to ask for a new sprayer for my dishwasher. They wouldn't sell only the part and said they…read moreneeded to include the trip and the repair service. Even tho the part is on the rack and just needs to be clicked on. Rude lady on the phone

From the owner: Are you looking for Kelowna appliance repair? Our technicians can help you if your appliances have…read moregone haywire. ElectraFix services has been helping Kelowna residents and businesses to ensure that their appliances run properly for more than ten years. We are known for our fast service and same-day repairs. Get in touch for our Kelowna appliance repair service today. We love appliances and ensuring the functional longevity. This philosophy is not limited to appliances. It can be applied to all areas of our lives. We are not just famous for appliance repair. More than ten years professional experience: we can help you no matter where you are in Kelowna for appliance repair services. We are happy to assist clients anywhere in the Lower Mainland, B.C region.

Called in and left a voicemail. Promptly received a callback, but missed it. After some phone tag,…read moreI sent the number a text and connected with Julie. It's great to be able to connect to a business via text, as we were able to converse about a convenient time and she was expecting my call. She was helpful, knowledgeable and passionate about customer service. It was clear that she cared, and quickly walked me through some remote troubleshooting I did while on the phone. In no time at all, she was able to isolate the problem down to a breaker switch that was turned off, and the electrical issue that I thought I was having was resolved. Julie then went on to answer a few of my questions including: explaining some guidelines to look for when considering the purchase of a new appliance, reliable brands, etc. Very informative and patient. Awesome. Overall, what I found most impressive was how she helped me troubleshoot before rolling a service call. She saved me money, fixed the issue immediately, and earned a lifetime customer for being honest. Thanks, Julie and the rest of the team at Tony's Repair Medic Appliance Services!

First rate service for appliance repair. Tony and his team provide an awesome service to their…read morecustomers. He explained each step of the process to me and my options. Spent extra time testing my machine after installing new part. He clearly wants to make sure he is giving you a quality repair. Julie is awesome at getting back to a customer and arranging an appointment. Wonderful team delivering a wonderful service.