We came to this location early August, 2024. After perusing the menu we settled on the steak and chicken fajitas. Not much flavour we had to keep adding salt which is not good. Shrinkflation has been taken to the highest level here. Portion was shrank to the lowest levels. Our server Aggie was not attentive; I needed a drink refill but she never checked back after bringing the meal. Staff are not the friendliest bunch. They seem absorbed in their own world hardly paying attention to the customers, but expect to get a good tip. I won't be patronizing again. read more

Expensive, generic and tasteless food. We stopped in for lunch on our way to Niagara Falls. The lunch menu is small and overall very expensive. I got a grilled cheese with a cup of soup for $14 CAD. The broccoli cheese soup wasn't very sharp and needed salt and pepper. The grilled cheese had only one variety of cheese that appears to be chosen more for its melty look rather than cheesy taste. My husband got chicken fingers and a salad. You get a lot of chicken for the price ($10 CAD), but unfortunately, the chicken tenders didn't taste like anything. The bartender was friendly, if not a little spacy, during our visit. Overall, a wash of a meal at a mediocre chain restaurant. Wouldn't recommend for lunch. read more

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The food tasted good and the wait staff were all very friendly. The location was clean and plenty of parking as it's by a mall. We had to wait 45 minutes for our main course to arrive and when it did my son's was made wrong so his had to go back and we had finished by the time his for redone. The waitress was nice and have us a free dessert but the entire dinner took about 1hr 45mins which we had not planned for that effected our plans for the evening. read more

I was served, barely last night. All kinds of tables open and I get stuck in the back corner of the restaurant. Was not impressed with the last stop there, 1st visit last year was fantastic. Last night thought about was an imposition. Took 10-15 to see a wait staff. Got my beer had a couple of sips and the food it the table. Was warm chilli, not hot couldn't even melt the cheese on top. read more

I had lunch at this Kelsey's today with a colleague. We both ordered Chicken Parm. It was just okay. The batter on the chicken was burnt. The pasta was good, though (we both got the garlicy marinara sauce). I'd never had Chicken Parm at Kelsey's and I probably won't again. Tina was our server and she took good care of us. read more

Over priced simple food for terribly small portions. Markham kelseys was about double the size read more

Kelseys Original Roadhouse - My little $14 chicken ceaser salad at kelseys with bacon added...... - Comfort Food Near Me - Brantford, Ontario

Upon arrival my husband and l were greeted by the hostess and seated, she gave us menu's a special sheet and a luncheon menu. I looked at the special sheet and what l had intended to order was on it for $11.99 the Ultimate bacon cheeseburger served on a pretzel bun, l had that sheet in my hand when the waitress walked up to the table and grabbed it out of my hand and stated you cant order from these, l stated l wanted to, she then said "the deal was over yesterday you can only come and get this on a Wednesday's now" or order from the regular menu at a different price. My husband and l both left as the rudeness of the employee changed our mind about eating here. If the employee had taken a different approach like explain that it was given to us in error instead of grabbing it off me, or even asked if she could have it back. That was poor customer service, people pay good money to go to a restaurant as a treat, no one deserves to be treated in that manner. read more

Me and my boyfriend went here for dinner, the drink that I got came in a cup with lip stick stains, I asked for a new glass and after an eye roll got yet another dirty one! The food was good, the waitress didn't want to be their, this is usually one of my go to chain restaurants will not be back to this location however. read more

Came here on a date night an even although they were packed they still had room for us! Portions are HUGE and delicious hubby got the fish and chips could easily feed a family of 4 the amount of fish they served! I ordered the buffalo sandwich but instead of medium sauce I asked for honey garlic it was delicious, staff was attentive and courteous, they came around a very few times to refill our drinks and ask how everything was, which was nice gave us time to chat and relax! My only complaint, if you could even call it that would be the noise level, but there's nothing you can really do about that since it is a family restaurant and the night we chose to come was a really busy Friday night! read more

Kelseys is normally what I would consider a dependable restaurant chain. Not too fancy, not overpriced, and generally decent service. Unfortunately Kelseys Original Roadhouse on Lynden Rd has disappointed me on a couple occasions now. Last night our beer orders were mixed up in a couple ways and the waitress continuously blamed the bar staff. Our glasses were filthy. The waitress didn't ask if we were interested in any apps. We ordered our app 15 minutes after we finally got our correct beers and ordered our main course at the same time. It was not busy in there but our waitress seemed to be MIA for most of our visit. The women's washroom was filthy and two out of the three stalls were missing toilet paper. On another note, the kitchen staff is amazing! The food was delicious! I ordered the buffalo chicken sandwich and the boyfriend got the all day breakfast burger and we were not disappointed! In conclusion, great food, bad service, and cleanliness was subpar. read more

What you might expect. Average food at above average prices. Typical chain restaurant food. The service was pretty good.

The Rib & Wing combo gave me food poisoning. Waiters were confused about bringing dishes to our table that we did not order, even charged us for one that was supposedly complementary (Birthday person's dessert). Will not be going back ever. read more

Fish and chips were child size...fish was tuff batter had freezer burn.....taco bowl taco shell was stale not light and crispy plus they slopped bowl ingredients all together. I prefer my salsa and sour cream separate. All that was in the bowl was lettuce cheese tomatoe salty hamburger and slop sauce What a disaster we will never be back. In the 80's Kelsey's was a super star now it has fizzled out. Décor is nice food disgusting read more

My family and I had a birthday lunch here last week, and although the food was fine, our waitress was not. We split the bill on two cards, and apparently I was entrusted to pay the tip. I didn't realize this, and had only added $3 to my share, so I went back after my party had gone outside to pay the waitress her tip. I explained to her that I had made a mistake and wanted to give her more. I asked her to charge me $15. She thanked me and took my payment. I left to meet my family outside where one of my sisters told me that she had just paid the tip ($20) to the same server in cash, not knowing that I had been waiting inside to do the same thing. I understand that this was our mistake, but I'm very disappointed that our waitress was not honest with me and did not admit that she just received the tip that I was explaining I thought I still owed her. She easily made $38 in tips off a $100 bill. I hope she at least shared it with the rest of the crew in the kitchen. read more

Go with My Wife to try a place We have not tried ,Walked in on a Sunday at 5 P.M no line up a plus ,should have clued in ! Look forward to a steak dinner ordered drinks then dinner told ran out of steak ??? order nachos came with small 3oz dipping sauce Wife orders Fish and chips with a very small side of tarter sauce 3oz and not ketchup and could not find the server to ask when I did she had finished them .Will never ever go back again to there or any other Kelsey's .But to be very truthful All I had to do was ask anyone that had been because as I where telling people they would say "yep been there will not be back" read more

I like their steak and potatoes, but some of their serving staff are completely rude and critical, and some of them really do not deserve the gratuity I give them, but since this is a small town there are not a lot of options in restaurants. read more

Had lunch there today while staying a night in town.food was good.portions fairly large ... The pitcher of white wine sangria wasn't that great but ok. Server was friendly and helpful. The music was a little loud. read more

Great food. I always sit on the bar side. Bartenders are always friendly and knowledgeable! We've never had a bad dinner or lunch at this location. Cheers! read more

Stopped for supper April 22,2012. The coffee was stone cold and burnt. The waitress said she would make a new pot. She came back in less than two minutes with hot burnt (old) coffee. I remarked to my wife that the greens in my chicken salad were really limp and old. The next day I was violently ill and two days later still recovering. You will never see us near that place again! read more

How many times do I have to go back before I remember that you really can't get good service and good food during the same meal here. Either the food is great, but takes forever to get to you, or you get it fast and it's bad. Last time I went, burger was burnt, like Charcoal. The time before that, my wife had hair in her food. Yuck! read more

Just returned home from the Kelsey's in Brantford after enjoying a good but very expensive meal. There were 4 of us and our bill was $70.00 before tip. Our family does not go out for dinner often and i don't mind paying for a good meal. The thing I found very disturbing was some other patrons in the bar area watching sports on the televisions had no problem dropping a number of "F" Bombs in clear earshot of the staff and other patrons. Some of your staff spent time socializing with 3 of these young men at the bar. I was very offended that my wife and daughter were subjected to this type of vulgar language in your restaurant. The server was terrific and very polite to us. My advise to the owners of Kelsey's Brantford is to educate your staff on addressing patrons behavior and language. This should not be my (customers) responsibility to address but an adult or responsible manager needs to step up to the plate and stop the behavior. I doubt if I will return to this Kelsey's but good luck. read more