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    Ken Jacobs Plumbing

    5.0 (1 review)
    Open 7:00 am - 6:00 pm

    Services - Ken Jacobs Plumbing

    Plumbing inspection

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    4 years ago

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    E & D Water Works

    E & D Water Works

    3.9
    (11 reviews)

    I'm from the Madison area and was looking for a part for my water heater. Came up empty. I…read moreexpanded my search and a larger supplier (who did not have the part) said to give E&D a call. I talked with someone and left my information, part #, water heater model, etc. They called back within minutes to confirm they had my part (and just one of them). They held it for me and I drove down right away to pick it up. Upon picking it up, I was confused by the size of the box, so we opened it and, sure enough, the little part was in that big box - but it looked slightly different. She called "Dan" who explained how the WH models changed over the years, and the parts changed with it - and yes, it should work just fine. If not, they'd work with me to get it figured out. In short - they were right, and the part worked great. The customer service was exceptional - super nice people and very knowledgeable folks. Would totally recommend them.

    I would give 0 stars. Their customer service is horrible. They had no problem charging me over…read more$1000 for an RO system less than 1 year ago. they were all nice and said call us when you want filters changed and what not. all the sudden it completely stopped sending water so we called for them to come out to service and change filters. called for 2 weeks and they kept trying to pass the call to someone else instead of just scheduling an appointment. Then on Tuesday they said someone would come out wednesday. That was a no call no show. I called again thursday and the lady tried saying it hasn't been 2 weeks. (It was). I would not recommend to anyone. I would be embarrassed if I was the owner. Buyer beware!!! call anyone else but them. You can see past reviews had basically the same issue. I normally like to support small businesses but this is one I will never call again.

    Ken Jacobs Plumbing - plumbing - Updated June 2026

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