March 2026. Stayed the night…read more Nice room with a king bed. Walk in shower. Couch and a TV. There's No Free Breakfast. The property was worked on recently so the property inside and out smells like horse manure.

I waited a full five minutes at the front desk before anyone arrived, and a line started forming…read morewith no staff in sight. However, once I was checked in, the room itself was clean, comfortable, and overall very nice. The fitness center definitely needs attention. There were no sanitizing sprays, no paper towels, and no wipes available to clean the equipment. It's unsanitary, and guests need something to maintain basic hygiene. Complimentary coffee would also be a welcome touch. I understand this is a Marriott and breakfast isn't included, but offering coffee feels like a small gesture that goes a long way in making guests feel appreciated. .

Quiet hotel that served its purpose. Located conveniently to shopping stores, gas stations, and…read morepharmacies. Was clean and well-kept. Had a wedding party there so it was very accommodating. Would stay there again.

Typical Hampton Inn with the least agreeable front desk staff I've encountered in some time. When I…read moreapproach the desk 2x, the woman looks at me and says nothing until I speak. Makes it seems like she's doing me a favor by being there. Later, after 10pm, someone tries to enter our room but we have the door locked. I call the front desk and am told, "I didn't know there was anyone in that room." No apology. "Well, there is. We are here." No apology. Incredible.

We spent one night here a week ago. Our room was very clean and comfortable. The staff was good,…read moreother than the older lady working the breakfast buffet. They were out is scrambled eggs when we came in. My wife just asked if more eggs were coming out and the lady was very short and rude to her. Everyone else was professional and courteous. The breakfast was good and there is plenty of lighting for parking.

Stopped here just to rest,About halfway from Long island Ohio state university…read more What a beautiful hotel. Rooms are fantastic, Breakfast included was delicious. Nice gym and pool. Whole hotel was very clean. Staff is super friendly. If you looking for a hotel in the area. This is it. Amazing find.

The breakfast is amazing and the lady that prepares it is a wonderful lady that meets you with a…read moresmile. Love her. The lady with the poodle dog makes you feel totally welcome it is like coming home so thankful. From a repeated stay. Coming again probably in November hoping they are all there.

We were packing our car when a US Foods truck was blocking the driveway. The supposed owner was…read moreirritated that she couldn't get up to the door and nearly ran me down and told me to get out of her hotel. She needs a lesson in hospitality

I have stayed at a few Marriott Courtyards, and this particular one was very much consistent with…read morethe rest. Unfortunately, when unusual circumstances arise on a trip, such as forgetting something in the hotel room after checking out, true customer service is tested. This particular branch did not deliver. I called a day after checkout about a forgotten MacBook charger and was told that the cleaning crew had not turned anything in. My husband, who was in the area when I called, stopped by to check in person. The front desk personnel at that time, who is the same individual I spoke to, radioed a few folks who claimed they were not the ones who cleaned the room. Evidently, there is no log in existence to track such a thing. That was all that was done. They took down my number and told me they would call back once it had been found. I had higher expectations for Marriott. This was extremely disappointing.

Had business in Hagerstown and spent 2 nights. The hotel is maintained well. Upon arrival, I was…read moremet with a smile from Tim at the front desk and checked in. My room was on the 6th floor with a view of the parking lot and highway. The room was clean. I had some time to go to the pool. I ended up in the jaccuzi, which would have been nice, except for all of the chemicals that were burning my eyes. I have never been in a hot tub that irritated my skin and burned my eyes like this place. We stopped by the bar area, and I had a cherry old fashioned which was delicious. The bartender was super nice, and the atmosphere was comfortable. I had a good stay and would definitely return when visiting the area. They just need to work on how they maintain the pool and spa area. 4 Stars!

Super gross place. Smells bad. Barely any of the staff speak English. All Indians. Clearly don't…read moreknow how to clean. Hair dryer didn't work and the maintenance guy didn't understand what we were saying. Very uncomfortable bed. The gym was a joke. Breakfast was horrible. Mystery food in som nasty fluid. Stay somewhere else.

The place was very dirty The bed was clean but room was…read morefilthy , dusty , microwave had food in it as well as fridge The shower had hair dirt and soap scum Toilet was questionable, mirrors were smeared with dirt and dust and air conditioner worked half the time So disappointed The coffee maker was also very dusty and dirty inside

Great place to stay, comfortable suites, very comfortable bed, very nice room. Thermostat…read moredefinitely works well and keeps the room at the temperature you set it at. If you like a cold room, you've got it!!! The breakfast buffet is delicious and well stocked. The staff members who prepare the food and keep it up are excellent and very receptive to questions and assisting guests. There is plenty of parking around the hotel except when all of the rooms are filled and then its next to impossible to find a space if you are arriving late. There are very few places to eat nearby to the hotel, and not much in the area altogether. This is a very nice hotel that i highly recommend. I'm looking forward to staying at this hotel again, soon.

Our two double-bed room was confirmed up until the day of our arrival. The plan was for our…read moredaughter to sleep with us for the first night and then we'd move her in to her apartment. Ember, the friendly and accommodating front desk agent, checked us in. He is the sole reason this hotel is receiving a 3-star rating. Upon check-in, he greeted me warmly. However, upon reaching our room, we discovered it was a king bed instead of the two double beds we had booked. We had paid for two double beds, and the switch was jarring. I went downstairs to complain to Ember, who immediately apologized. He explained that they were overbooked and had no double beds left, so they had given us a king bed. He offered to bring us a rollaway bed, which he did. Despite the inconvenience, Ember's remorse and willingness to make amends made us not demand a refund for the extra cost. As we headed downstairs for dinner, we overheard another family in the foyer complaining about the same issue. Ember was apologizing and offering them a rollaway bed as well. This is the first hotel I have ever been to that switched up a room without notification. That is so wrong!

We were traveling from Connecticut to Smith Mountain Lake Virginia. We stayed here and it was an…read moreexcellent choice! Sandra the night supervisor was outstanding and extremely helpful; she provided amazing customer service! In the morning we were provided a breakfast buffet, great coffee! We would stay again in a heartbeat!!!!!

IF YOU STAY HERE, ASK FOR A ROOM ON THE TOP FLOOR! I'm…read morecurrently staying on the 3rd floor, and every time the guest on the 4th floor flushes their toilet, it is loud in my room. The plumbing is running right down the wall behind the tv, and it has become a constant disturbance. Who thought of this design should have wrapped the pipes at least. If you are a light sleeper or don't want to hear toilets flushing and the plumbing noise from the floor above, I strongly recommend requesting a room on the top floor. My wife and I recently stayed at the SpringHill Suites by Marriott Chambersburg while we were in the area for a funeral. We chose this hotel because of the Marriott name and the convenient location. One thing that I found strange was the pricing. I originally looked at a king room, but it was almost $50 more per night than the room with two queen beds. To me, that doesn't make much sense. A room with two beds can accommodate more people, especially since these suites also have a sofa/trundle bed. You could potentially have 3-5 people staying in that room, compared with a king room that would generally have fewer guests. Since breakfast is included, you'd think the room accommodating more people would cost more, not less. I realize hotel pricing is based on demand, but the difference still seemed backwards to me. The outside of the hotel could use a little attention and cleaning up. However, once you walk inside, it's a completely different story. The hotel was very clean, there were no unpleasant smells, and our room was exceptionally clean. I also really appreciated the little personal touch from housekeeping. There was a note from the person who cleaned our room, which I thought was very nice and showed some pride in their work. The location is very convenient, with plenty of shopping, fast-food restaurants and other dining options nearby. It's an easy place to stay when you're in Chambersburg and need everything close by. Overall, we had a good stay. The hotel is clean, the location is convenient, and housekeeping did a very nice job. But if you stay here, I would definitely request the top floor because the plumbing noise from the room above is loud enough to be a real disturbance.

Had a good one night stay at the university, hotels and suites in Shippensburg.. location wise it…read morewas close to the highways and there were restaurants around.. parking was a bit tight.. lots of cars and very little space.. parking is from the backside entrance.. chicken process was quick.. The rooms were OK.. The bed and pillows were comfortable and we had a good sleep.. unfortunately the air conditioning system was making too much noise.. I wish they did a repair and it had less sound . There was a restaurant and bar within the hotel.. They had complementary breakfast, but it was very, very minimal... nothing fancy.. overall it was a good stay and a good location.. 4 stars !

A Horror Movie in Disguise - Bring Your Own Soap!…read more I recently stayed at Clarion Hotel & Suites University- Shippensburg, and let me tell you, it felt like I was trapped in a low-budget horror movie--complete with the only thing missing: Norman Bates lurking in the shadows! From the moment we arrived, things were already eerie. We walked into our room, flipped the light switch, and... nothing. It was like stepping into a haunted house. The only light source was a lamp with a broken glass lampshade, which was both "vintage chic" and a safety hazard. A real two-for-one special! The TVs? Oh boy! They decided to play hard to get. We had to unplug them to turn them on, which felt like performing some ancient ritual. Turning them off? Same dance all over again! When we tried to shower, we found there was no soap. The receptionist casually mentioned they hadn't received their soap order, so the owner had to go buy some. Apparently, they were saving the big bars for guests who might have their own soap collection. I didn't realize I was checking into a soap-free commune! To make matters worse, there was no hair dryer in the bathroom. I discovered that the hair dryer had been ripped off the wall--perhaps someone was trying to start their own DIY beauty salon? The bathroom sink was a whole adventure on its own. It wouldn't drain, and if you closed the drain, good luck reopening it! The pop-up drain lift rod was lying on the shelf under the sink--like it was on a permanent vacation. When I asked the receptionist about it, they casually informed us that they took their super snake away because they thought it would damage the drain. Yes, you read that right. No snake, no problem, right? The heat in our room was a real mystery. It worked intermittently but never actually heated the place. I spent the night shivering under the covers, wishing for some warmth. Then there was the gym--oh, the gym! The heat was stuck on, turning it into a sauna that made me question my life choices. As I struggled to breathe, I thought, "If I'd only known this, we could have come down here to sleep instead of shivering in bed!" Working out in 80-degree heat? Talk about extreme fitness! And, of course, the gym TV was also out of order--because who needs entertainment while sweating buckets? The grand finale came when we tried to re-enter our room the next day. Our keys refused to work, and when we tried calling the front desk for help, no one ever answered. This meant I had to go up and down to the lobby each time to report the issues, navigating an extremely slow elevator that seemed to take its sweet time. Overall, my stay at Clarion Hotel & Suites University- Shippensburg was like living in a comedy of errors. I highly recommend finding somewhere else to stay unless you're looking for a spooky adventure. Just remember to bring your own soap--because clearly, they don't want to waste any!

My employer booked this hotel for our staff. Had I known this was a pet-friendly hotel with no…read moredesignated pet floors or pet-free floors, I would have requested to stay elsewhere. My concern is not that the hotel allows pets--it's the lack of cleanliness throughout the property. I am staying in Room 209, and upon arrival, the floors had not been swept, and there was hair throughout the bathroom. The entire second floor has a strong odor of dog urine and feces. Even more concerning, I observed what appeared to be pet urine and feces in the common areas, extending from the dining area through the lobby and hallways. This is completely unacceptable for any hotel. If my room were not prepaid, I would be checking out immediately and booking a room at a Marriott property. I will also be sharing this experience on multiple hotel review sites because travelers deserve to know the conditions before booking. I do want to make it clear that this review is not a reflection of the front desk associate, Ale. She was professional, kind, and very accommodating. When I requested a broom and room spray because of the condition of my room, she happily provided both, and I returned them shortly afterward. Ale provided excellent customer service despite the hotel's housekeeping and cleanliness issues.

Hotel A relatively…read morenewer establishment, the Homewood Suites in Carlisle was the location I picked when needing to spend a week in the area for work. Check in was a breeze and the lovely lady working the evening I got into town was happy and just extremely pleasant to deal with. she got me on my way in a few moments after I arrived. Rooms were good sized and very clean- as were all areas of the establishment: Common areas, hallways etc. Bed was comfy, and the hot water was hot - without having to wait forever. Perfect. In the morning, they offer what I would say is one of the best free breakfasts I've had in quite some time. Coffee was not only hot, but tasted very good - a rare find these days. The hot offerings changed daily and pretty much every dietary preference was covered in some fashion. the folks doing kitchen duty were obviously very dedicated to their jobs, and it showed. Round it all out with an indoor pool and fitness center as well as a small outdoor patio seating area, and you have a very good place to unwind after a long day of meetings or whatever it is that brings you to town. Overall a wonderful experience and I would absolutely use this location again if back in the area.