I have stayed at a few Marriott Courtyards, and this particular one was very much consistent with the rest. Unfortunately, when unusual circumstances arise on a trip, such as forgetting something in the hotel room after checking out, true customer service is tested. This particular branch did not deliver. I called a day after checkout about a forgotten MacBook charger and was told that the cleaning crew had not turned anything in. My husband, who was in the area when I called, stopped by to check in person. The front desk personnel at that time, who is the same individual I spoke to, radioed a few folks who claimed they were not the ones who cleaned the room. Evidently, there is no log in existence to track such a thing. That was all that was done. They took down my number and told me they would call back once it had been found. I had higher expectations for Marriott. This was extremely disappointing. read more

Had business in Hagerstown and spent 2 nights. The hotel is maintained well. Upon arrival, I was met with a smile from Tim at the front desk and checked in. My room was on the 6th floor with a view of the parking lot and highway. The room was clean. I had some time to go to the pool. I ended up in the jaccuzi, which would have been nice, except for all of the chemicals that were burning my eyes. I have never been in a hot tub that irritated my skin and burned my eyes like this place. We stopped by the bar area, and I had a cherry old fashioned which was delicious. The bartender was super nice, and the atmosphere was comfortable. I had a good stay and would definitely return when visiting the area. They just need to work on how they maintain the pool and spa area. 4 Stars! read more

Courtyard by Marriott Hagerstown - Room - Hotels Near Me - Hagerstown, Maryland

Wonderful staff...nice clean rooms...lounge to relax after long day...decent little menu

I stay here every month for work. The staff is fantastic from management, front desk, housekeeping, and bistro. They always go above and beyond for me and I am so appreciative for them. You know it's a great team when EVERYONE is positive and helpful. From Sam to Melissa to Tim to Melanie etc etc ! Stay here if you are in the Hagerstown area ! read more

My hotel stay here was great. It's next to a mall so there are a lot of restaurants right near by but off to the side enough that you aren't in the midst of too much traffic. The lobby has a lot of seating area and TV's. The room was spacious, clean, had a nice couch and a desk. The lower level has a pool and a hot tub. The pool isn't huge but if you go on a time where it isn't full of kids, it's nice and relaxing as is the hot tub. The gym had a good variety of treadmills, elliptical machine, stationary bikes and a large set of weights. They include water and the room is cold which is good when you start working out. So room + amenities were great, so I was happy with my stay here. There's plenty of parking and the receptionist was friendly. There's a little mini convenient store in the front for last minute munchies. It was a good stay. read more

Courtyard by Marriott Hagerstown - Hotels Near Me - Hagerstown, Maryland

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Loved my stay at this Courtyard Marriott for work - huge, clean, quiet room with excellent lighting, well heated. Room was located on the 5th floor facing back parking lot - slept like a baby, quiet room ftw! Room felt quite new as did lobby, nothing outdated. Rates are reasonable - great quality for the price. Excellent coffee for purchase downstairs along with hot breakfast items from their on-site bistro. While free breakfast is not offered, hot breakfast is reasonably priced given quality. Reliable free wifi. Speedy check-in and checkout, excellent staff. read more

Courtyard by Marriott Hagerstown - Clean, spacious room - Hotels Near Me - Hagerstown, Maryland

A higher end Courtyard experience. Bones are relatively new and place is well maintained. Plenty of free parking. Friendly staff. Lots of mid tier eating options in close proximity. Not a bad choice if looking for a hotel in this tier in area. read more

Excellent all around! Starting with the hotel room itself, always clean and comfortable. Very modern with the standard flat screen television but you do have your options for subscription services such as Netflix, Showtime, HBO Go and YouTube. You do need your own subscription to use these. It is next to a highway so if you want the quieter side be sure to either ask for a room on the small side or an odd-numbered room. They do have a nice pool, fitness center and a patio with a fire pit outside. The lounge in the lobby is large and great for Gatherings of small to moderate numbers of people. Very comfortable seating and different areas to relax and have a few drinks and hang out. The service is always friendly and accommodating. The lobby does have what they call, The Bistro. They do have food and alcoholic beverages for sale. Breakfast is a paid breakfast and they do offer Starbucks beverages. The hours are limited though. There is a pantry for snacks and drinks and other assorted alcoholic beverages for purchase anytime. The area itself is full of options for bars, restaurants and shops. Being located next to a mall you have all of those that are within walking distance. Primanti Brothers, BJ's Brewhouse, Mission BBQ, The Diner and Red Robin are all easily walking distance. If you don't mind a very short drive, there is just about everything you can think of in terms of type of food, chain and a number of independent restaurants also within less than five minutes of a drive. Would I come back? Absolutely. I'm frequently in the Hagerstown area on business and I either stay here at The Courtyard or right next door at the SpringHill Suites. Both are some of the nicest hotels in the area. read more

Great stay, typical of the majority of Marriott properties! We were surprised to find only two sets of towels, but a quick trip to the front desk and we were able to get another two sets. The room was beautiful, clean and well laid out. Plenty of outlets for various electronics. It was interesting that the TV was on and in order to change the channels it required you to scan a QR code and then the remote appeared in a web browser on your phone. Kind of cool!! The room was on the 5th floor facing the Springhill Suites, which was close by. The lobby area was spacious and there was a nice breakfast area, which I later found out had a bistro that served snacks and dinner. The room was super quiet. Heard nothing from neighbors in adjacent rooms. Heard nothing outside and the bed was very comfortable. Slept incredibly well!! I will definitely be back. Great hotel and super friendly staff members! read more

Everything! First we got price gouged bcz we had an emergency same day travel. For $250 we got an elevator that didn't work, a pool out of service, NO luggage carts (at 11:00 pm!!), a child size cot that was advertised as a sleeper sofa, no blankets for said cot, no hair dryer and NO complimentary tea in the room. I don't think I will be staying at any more Marriotts. This is the second Marriott in a row that has been way over priced with not even the "basics" in service. read more

Always like Marriots courtyard design. Great rooms, friendly service, windows that open a little for those of us who like fresh air. Next to this hotel is a large mall with lots of restaurant choices. Inside the hotel is a breakfast restaurant with excellent food at a reasonable price. About $10 per person. Beats the barely edible free breakfasts that some hotels offer. read more

Courtyard by Marriott Hagerstown - French Toast with fruit, yum. - Hotels Near Me - Hagerstown, Maryland

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Just two nights at this Courtyard and they did a great job of being right on the money as far as the Courtyard brand goes. It was clean and comfortable and quiet. My room had the usual fixings for this chain of hotels - a workdesk with plenty of power outlets, a speedy wifi, and a decent sized bathroom. The lobby has the Bistro restaurant and a market with snacks and drinks, including a few bottled beers. The young lady who checked me in was efficient and polite, recognizing my Marriott status appropriately. The Courtyard brand does not offer a free breakfast. None of the Courtyards do. That's just how Courtyard operates. There's plenty of parking with a couple of restaurants within walking distance and the mall. read more

Great overnight place while driving. Lots of food to choose from in the area, it's next to a mall. Drive thrus or sit downs. read more

What a great hotel! I'm passing through on business and was lucky enough to find it. The staff was very friendly and helpful and they found me a great rate on my room. The room itself is good sized and very clean, top to bottom. That goes for the bathroom as well, which is so nice! All in all, I would definitely recommend staying here to all my friends and family. read more

Courtyard by Marriott Hagerstown - Great hotel! Clean top to bottom, the staff is friendly and helpful and I am thoroughly enjoying my stay. - Hotels Near Me - Hagerstown, Maryland

I would not go out of my way to stay here mainly because the area is BLAH...but if you need a place to stay in Hagerstown this works. The Courtyard and Springhill Suites share a parking lot. Courtyard is 4 years newer. Both are in the far end of an older Mall. The outlet Mall is 10 min away and many chain restaurants are close by. Back to the Courtyard...the outside looks modern and has an outdoor seating area in the back. Looks like a gas fire pit but I did not see if it went on or not. The room and bed were comfy enough with a mini fridge, flat screen TV, tiny coffee pot and a modern feel. The yellow painted walls with reddish orange furniture...a bit much at first but I got use to it. No complimentary water or free breakfast buffet, but the lobby has a bistro and seating area. I saw a few people in line and it looked like the line moved slowly. I was on the 2nd floor of a 4 story hotel. I prefer opening the window rather than using the air conditioner. A nice summer breeze was trying to get through the 2 inches the window would open. I don't get why hotels only let you open the window 2 inches. It is a big picture window. Really...are they afraid we will jump from the 2nd floor? read more

Courtyard by Marriott Hagerstown - Hotels Near Me - Hagerstown, Maryland

No complimentary breakfast. Nothing above average except for the price. I don't need a second bed or a room the size of a football field. It's just another wannabe upper tier overrated and overpriced hotel. read more

Had the pleasure to stay at the Marriott Courtyard in Hagerstown (I think they now call it the Marriott Bonvoy) 2 nights ago. What a lovely roadside hotel! I hadn't stayed at a Courtyard in a while, but I trust the brand. I was very impressed by how they've upgraded. I had a King room...spacious with a seating area and priced reasonably at $129/night. The lobby area is awesome...lots of space...flat screen TV..and I love their new cafe/bar area. Who knew you could get a cocktail at 9:30 at night at a Marriott Courtyard??? I've traveled through Hagerstown many times and always stay at the same place (which has been rebranded and is terrible!). The Marriott was a wonderful surprise and this will be me go-to hotel whenever I'm in Hagestown. read more

My family and I stayed here on our way back from a trip down south. Out of all the hotels we stayed in it was the best! Service was wonderful, clean as clean can be, the beds were comfortable, with a great food bar down stairs. If you're a coffee drinker and don't like Starbucks you'll have to find an alternative as that is all the food bar sells. Overall great stay and I'll be choosing the Courtyard by Marriott again! read more

They got it right this time. The design and all amenities are is the best we've experienced. I highly recommend All Courtyards renovate to the level of this one. Careful thought for guest comfort throughout. read more

Had a very nice stay at this location in Oct 2021. The room was quiet, very clean and the staff was very friendly and professional.

What a beautiful hotel, well appointed and spotlessly clean. Decorated in restful tones of gray, taupe and brown. The Jacuzzi and pool were a welcome respite after a day on the road. Plentiful towels there and open until 11pm, the spa is on the lower level. The bed was very comfortable and I got a great night's sleep. Good water pressure in the glass enclosed, white tiled shower. For breakfast we bypassed the Bistrot because of the poor customer service we experienced checking in and walked across the parking lot to the Valley City Diner - highly recommend it! read more

Very clean and updated hotel. Staff was very friendly. Big town feel in a small city. Not a flaw of this hotel, but it would be nice to see the courtyard offer a free breakfast like the other Marriott chains. We were passing through but I would definitely come back here if the price continues to be right! read more

Noice hotel. I wished they woudl give you more coffee but other than that it was a nice stay. Wish they had free breakfast but we did grab a starbucks on the way out. They staff was very pleasent read more

The only reason i'll give it 3 stars is because the room and hotel is nice for the price we paid a night. The hotel is very modern and clean, however my boyfriend and i didn't get to enjoy the amenities. We took a day trip to Hagerstown to go swimming and experience tubing on the mountain. The pool as well as the pool next door was both shut down and out of service. This wasn't to pleasing and when asking the staff about the pool it was just a blank face. I understand it was out of there hands but there was no follow up customer service. All and all the rooms and hotel was nice, it was just unfortunate the pools were out of service during my stay. read more

Great hotel, I stay in Marriotts all the time. And this one is nice and clean. Staff are also great!

I am giving it 5 stars because the service was great. The pool was amazing.I loved the Whirlpool.pillows and beds were very comfy. The hot chocolate was great. I loved everything about it read more

Stayed here for work for 2 weeks... very nice courtyard assuming that its new.. check in was quick, greeted as a platinum member, and upgraded to a suite. . Walking distance to chain restaurants (unfortunately, no local places in walking distance). Staff was helpful, rooms clean, and bed and pillows comfortable. Nice place to stay read more

We reserved a stay here but last minute we decided we wanted to do something in another town. The front attendant brought us water as we called the other Marriott to transfer our reservation. read more

This is a nice hotel, the rooms are above average in appearance appointments and cleanliness. The on-site Bistro has a new menu that is considerably overpriced for the size of your servings. This hotel does not offer free coffee, they make you buy it from Starbucks. Awful! read more

Check out the on-site bistro for meals, coffee, cocktails or grab-&-go options. Selection isn't large but I was pleasantly surprised by the assortment & a few healthy options. The Bloody Mary packs a spicy punch! read more

This Hotel Is Great. We come here every time we are town. Very Frindly Staff And Had A LOT Of Fun. Bed Was Great, Clean Top To Bottom, And The Pool Was Super Nice And Clean. Can't wait for my next vist here! read more

Courtyard by Marriott Hagerstown - Great Spacious Room. Very Clean. Injoyed Our Stay. Always Come Here. - Hotels Near Me - Hagerstown, Maryland

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My family and I stayed here for one night for a stop over on our road trip. This hotel is great. The entire hotel is updated, modern, and very clean. They also have a very nice outdoor patio with a bonfire. I highly recommend staying here! read more

Clean and friendly! For a brief stop over for the family, this place gets a big thumbs up. Close to the highway and a strip mall with all the essentials. read more

We loved this hotel! My husband and I stayed here after a wedding in Williamsport. The hotel is modern & clean and the staff is super friendly and helpful! I would stay here again for sure! read more

The staff is exceptional! Clean and spacious rooms. Convenient location with many restaurants close by. The gym is clean and has more equipment than most hotel gyms. read more

We stayed here for only one day but we were impressed by the professionalism and friendliness of the staff, the cleanliness of the room, the comfy bed and the overall welcome atmosphere of the hotel. An excellent value and a wonderful experience. I will put this one in my address book to visit again in the future. read more