Can literally take two weeks for an online payment by check to be mailed. Two weeks! I have to check automatic payments because half just aren't made. Huge technology issues with their recent conversion and it's getting worse by the day. Customer service can only make excuses. Yes, it feels good to stay local with a mutual bank. But this particular bank makes one bad decision after another and it reflects poorly on the customer when bills either aren't paid or they're paid very late. read more

bank cannot correctly deposit checks and now telling me the check is destroyed and can't return it. Bank also has difficulty auto paying monthly mortgage mortgages. The recent technical problems caused without any communication to the clients. The only way to resolve is to delete applications and we deploy them I know there better banks out there read more

Run away from this place! Technology problems, policy problems and worst of all customer service problems.

They are incredibly hard to work with, they shut down my debt card any time I leave the state. The online banking site is painful to use and calling is no better. read more

Fabulous experiences with this bank for over 30 years. They give back to the community, have very strong financials, and have great customer service. My entire family has had great service and experiences. read more

I have used this bank for over 25 years and had great experiences. The staff is friendly and helpful. They helped me notarize my living will. Very quick if I ever need anything, no errors. Really a pleasure to do business with. They also give back to the community which I appreciate. read more

Terrible bank. Mortgage department is a joke. Started off super helpful and seemed easy but they keep missing deadlines. They did not have all the paperwork by our closing date so that had to be pushed back. They always say they will have something the next day but it comes weeks later. The process has been going on for months now and they still cannot get a simple report so we can close. Only time anything gets done is if you talk to the managers there. Stay away from this bank if you value your time and actually want to build your house in a timely manner. Of negative stars was an option that would be the rating. read more

Do not bank here. We were Customers for over 10 years, and have not been treated kindly, or really helped at all since the first couple of years. Recently we had a negative account, 1 out of 4 that we have with them, but not our most used account, and they closed all 4 because of that 1. We received a letter on a Friday that the ONE negative account would be closed, and all were closed by end of day Monday. To which we only found out because we were trying to use our cards and banking app, and had to call to get answers. The real issue is the fact that we had direct deposits from our jobs, and we could not re direct in time, so the checks got rejected unbeknownst to the companies, and we are still waiting, almost a week later for them to come in the mail. Do not bank with these lying thieves. read more

Avoid KENNEBUNK SAVINGS BANK. I am closing all 3 accounts immediately. EXTREMELY difficult to work with and completely inept. I have tried a few times to correct the zipcode attached to said accounts to no avail. Even in person. They are also refusing to execute a transaction on my behalf on the pretense they are "protecting" me. As the owner of the account, that is verbally authorizing the transaction, this is unacceptable. The amount of interest they earn long term off my accts FAR exceeds the transfer amount. Ridiculous. read more

How is it possible that this bank has a low review rating? They always go out of their way to service the customer. The staff is well trained and have always shown the highest standards. They have been my bank for more than thirty-five years. Give them a chance to show you how good they are. read more

Customer service at KSB has dropped significantly. No longer is KSB the friendly, everyone-knows-your-name local, community bank. From the front line tellers to the mortgage department, KSB has been a disappointment to this dedicated customer of 20 years. Unfortunately, KSB is loosing their loyal customers. read more

I have been a customer of this bank for years , many years opened another account within 2 years ( not giving much detail about account) had no trouble never disputed a transaction recently I mean recently I do t want to give too much detail had to dispute 2 fraudulent withdrawal. I was told to go get new card and wait period was 10 days .. this whole process of disputing these charges I was treated like I lied about it . See nobody and I mean nobody has my passwords but somehow in Brooklyn New York someone was able to withdraw cash from a ATM without my card and this bank allowed it. I can't even do that. When I reported it the same day I was treated like I was pulling the fraud I waited 2 days calked the fraud department this woman I got was so rude and told me I had to wait 10 days and if I not denied will see my money . I was treated like it was my fault . Nobody had my password I order nothing online I go to the same stores but this bank allowed someone at a Mr kiwi in Brooklyn New York to get cash without my card . I can't even do that. This bank is terrible. I will report them and seek legal action read more

Horrible online banking . Not user friendly But whats worse when I used their ATM machine it did not give me my money . So I went inside and the Branch Manager said " yes we have been having a problem with the machine being really slow . Well after 5 mins of waiting ,still no money So i said you know you have a problem with you're machines and yet you don't have a sign posted ?? She goes well we called it in Worthless answer Silly answer Typical bank and very sad response from a branch manager !! read more

Do not trust this bank with your personal financial information. They allow scammers to impersonate the bank by forcing customers to call an 800 number and provide ssn and banking details to perform simple things like changing addresses. This bank does not have faith in its own "secure" online banking system. No one savvy in banking scams asks customers to call 800 numbers and provide ssn and passwords, but this bank forces customers to, which exposes customers to huge risk. There is no complaint procedure at the bank either. Horribly managed bank. When I opened my account they forgot to open my bill payer and then again forced me to call an 800 number to provide my ssn and security info. Never bank here. Never call ANY 800 number to provide ssn or banking info. Look it up. No one but Kennebunk Savings recommends you do this. They say if you don't want to give ssn to 800 number, go into a branch - yea, in a global pandemic. Sorry high risk customers, Kennebunk Savings Bank wants you at risk in every facet of your life. And if you complain? They close your account in retaliation. read more

I've been banking with KBS for 20 years, have direct deposite, and a few autopay accounts. They've charged me overdrafts fees on charges posted the same day as my direct deposit. While looking to build credit, they referred me to a predatory credit card agency. read more

Awesome bank all the time. Customer since 2007. I much prefer this smaller institution than the TD's and B of A's of the world.

Super rude customer service. Bunch of snubs, they take your money, barely say a word and stare you down. Yuck, can't wait to close that account. TD Banknorth across the street is super friendly, just went there to open my account, they will have my business for now on. read more

1.5 star...poor customer service at one of Kennebunk's bank branches. Just not up to par with their banking knowledge and customer relations (making up info as they go along). However, their break away free checking is a good deal. But you really need to be on top of your account to make sure everything is correct. They are relying more on online banking/internet than real customer service. And may be even be making mistakes on purpose. However, they are expanding so they must be doing something correct. I, personally think it has gone downhill this past year. read more