Horrible experience at this facility. NEVER recommend anyone going there…read more I was cheated and overcharged.Being a AAA member I booked the storage in advance. When I reached there facility Manager Mr John, refused any bookings made, also refused any associations with AAA. on The top of it he abused his powers and overcharged rates even higher than advertised price. The Storage is filthy, no cameras, no protection and bad management They give you junk locks which also do not work NEVER recommend anyone going there. Worst experience you can also have

I arrived after the cut off time to reserve at unit on Saturday. I had all my stuff in my car…read morealready and going somewhere else was hardly an option so John agreed to stay late and help me get a unit. Thank you for making what could easily have been a terrible situation into a painless process!

I am a log term client of key storage. Property is well maintained and secure. On site Manager…read moreKaren Tapia and staff are friendly and helpful. Rates are the best around. Wouldn't think of going anywhere else.

From the owner: Located at Loyola and 31st St. across from Sam's Wholesale Club, Key Storage is Kenner's go-to…read morestorage facility. We offer units ranging in size from 3'x4' lockers up to 10'x30' , one of which is sure to hold your items. We provide 24/7 video surveillance, computerized gate access. well-lit driveways and on-site managers. Need boxes and packing supplies? We have those, too! Call us today or visit our website to reserve your unit today.

Do not use this location, they do not honor the reservations made before hand. Lady at the front…read moredesk denied my reservation and did not allow me to take the rental van that was reserved .

I rented a U haul and auto transport from you over a month ago. Today, upon pick-up. No one had a…read more15 foot uhaul available. So after wasting 4 hours, I finally DEMANDED a truck and was given a 26 foot one ( which is not what i wanted). Nevertheless..I get the u-haul truck. I went to the above noted location to pick up the auto transport, and the woman behind the front desk (DAWN LEGER) REFUSED to assist us with getting the car on the trailer. She says " OH I ain't certified, you figure it out!!!" and that horrible woman walked away leaving us stranded with no help???? How are we supposed to know how to hook up the trailer and get the car on there without killing everyone on the road? Is this the type of people you employ? hateful, mean arrogant, rude women? I have never been treated as horribly as U Haul has treated me. I am beyond words. Now I had to call the other U-haul location where a decent human is going to help us. Her little helper was named Ethan ( who did not help us at all). I am requesting a response ASAP and I want this Dawn woman to be FIRED!!!!! How dare you employ such rude, arrogant employees. Do yourself a favor and dont go here when DAWN the racist employee is working.

Wish I could give them 0 stars. Worst company by far I have ever dealt with. I will never use or…read morerecommend them. Worst communication and didnt follow through on information and promised times to deliver. They don't communicate with their 3rd party delivery company and didn't provide all the information necessary for delivery. My daughter went to college here and I have been paying for the storage for a full year. Called 1 week before I was scheduled to come to NOLA and was told that I needed 2 BUSINESS DAYS to schedule a delivery although my initial paperwork says 2 days ( regular, I presume). They have dropped the ball on every twist and turn. They are NOT a regular company, they are a 3rd party scheduler. They don't own the storage facility or the delivery company. The hold times to talk to someone can reach up to 30-40 mins at a time. I was leaving to for vacation ( out of the country) from New Orleans and needs to make sure all was set BEFORE I left. I was assured it was all set and lo and behold after I arrived in Mexico, I received an email stating that the delivery could be done and that I would have to wait until MONDAY!!! Problem is I was leaving on Saturday, which I stressed on many, many occasions. I had to send an email to Closetbox to transfer the receivership to another friend who was to receive my items. Day of delivery: NO SHOW!!! The 3rd party delivery company was never given my transfer of receivership or the contact phone number of the new person to confirm delivery and so the company called me and of course being in Mexico, I didn't answer so they didn't deliver. Day that I came back, expecting a delivery the day before, no dice! Couldn't get delivery on the day I came back because the storage facility is CLOSED ON SATURDAYS! Who the hell closes a storage facility on the weekend?? ...,The most popular day to move stuff??? With the amount of money I have paid monthly $60/month for an entire year! ($720) I expect better customer service. Very, very disappointed! UPDATE: The items were delivered on Monday with no notice to my friend. Every item in the storage was molded and wet and rendered unusable. The TV was broken and waterlogged. They obviously had a flood, and failed to tell me. I'm so upset right now.

Honestly, I'm pretty sure if I booked with any other storage company, my things would be thrown out…read moreon the streets. Closetbox was extremely patient with me. They even offered a sweet holiday deal that I couldn't be more grateful for; bless their hearts. I would definitely recommend Closetbox to other people over any other company.