The front desk is staffed by extremely professional, knowledgeable people…read more The Surgery Scheduler and PA'S are intelligent, friendly and efficient. Both doctors I have seen are top quality.

The administrative staff at this practice is the worst I have ever dealt with. On our way to the…read moreappointment we get a call that our insurance has been declined. I explain to them that due to a layoff our insurance changed and that we do have coverage. When we get in the office they tell us that the insurance doesn't start until the following month. We are told we need to pay a $250 'deposit' but that they will hold off on charging it until we work out the insurance situation. We pay because our daughter is supposed to get a cast off for a broken arm. My wife calls her employer benefits person and leaves a VM. After making us wait they finally see my daughter - 30 minutes late. Then my wife gets a call back from the benefits person. She hands the phone directly to the office manager and the benefits person explains that there was an error and we do have coverage. At checkout, the practice manager assures us they will hold off on charging the card for $250. Later in the afternoon the charge is put through. The whole visit was negative and uncomfortable because we were worried the entire time about the insurance. The staff practically treated us like criminals. I actually suggested that maybe they could check a day before for people's insurance to avoid this type of situation. The office manager just brushed it off and said they check on the morning of. Why did I even bother? Do not recommend.

They are rude to patients and lie about things that is not true and rude on the phone…read moremanagement sux don't agreed with anyone but their documents that is false. They need to be better with people

I had back surgery with Dr. Ozuna in October 2023 and knee replacement surgery with Dr. Mattheos…read moreSeptember 2024. I am very pleased with the outcome of both. The procedures were life changing, as I have been suffering with the issues these surgeons corrected for over ten years. I read these negative reviews and all I see are cry babies whose feelings were hurt. I have found the staff in Newburyport to be very nice, and all the pre-surgery events equally pleasant. And while Dr. Ozuna may not be jolly or effusive, we are not voting for Mr. popular here. I found him to be reserved and pleasant. But most importantly a great surgeon. He could be a comple A 0 and I would still go to him for his surgical skills. And the same goes for Dr. Mattheos (although I could see him being voted as Mr. Popular). Yes sometimes it takes a bit to get someone on the phone. But I don't have a lot of patience and have never lost it trying to get through.

These guys have put me back together so many times that they probably call me Humpty Dumpty when…read moreI'm not there. There was the rotator cuff, then the broken arm, and now I've torn a tendon in my knee. I show up with something broken and they either fix it or stand back and make sure it fixes itself. Whatever's best. I definitely recommend them if that's what you need.

After my knee replacement in June I had the great fortune of choosing O&SMS for my physical…read moretherapy. I was matched to the amazing Charlie Brown who encouraged me, gave me positive feedback and challenged me to do just a little more every session, was ever-so-patient explaining why that spot continued to hurt and when I could expect it to feel better, and gave me advice for when I was on my own. I had exercises to do every visit and could feel my progress! Every member of the staff, from front office to exercise room, treated me like their best patient. Highly recommend!!

Great Dr but bad communications no direct contact. I am still waiting after a week to talk with the…read moreDr. They Called two days after I called at 7:30 am and said sorry I missed you.... no call back nothing...

I had shoulder surgery here almost 1 month ago. I was very impressed how clean the facility is and…read morehow efficient the staff was. Everyone was extremely nice and professional. Dr Banos is a great surgeon and explained everything that was going to happen in advance. I also received a follow up call the next day from not only this facility, but Dr Banos himself. It's nice not to feel like just a number as you do in some hospitals! Hopefully, I won't need to come here again, but if it's in the cards, I have a great place to go.

Chris is a gifted physical therapist. He greatly helped alleviate terrible plantar fasciitis that…read morehad plagued me for years. He custom made wonderful orthotics while I waited and delivered excellent pt.

Highly recommend Orthowell Orthotics. Chris is personable, knowledgeable, and the staff is…read morewelcoming. I needed rigid orthotics made and emailed Chris about it. He responded promptly with an "absolutely!". In ONE visit, he measures, instructs (with good advice), and makes the orthotics on-site. You walk out with them!! I highly recommend Chris. It is now my go-to place for PT and orthotics. You will not be disappointed.

Saw Dr. Adam Roy for the first time for knee pain. He was so professional and knowledgeable but…read moreabove all he was personable and listened well. He diagnosed my condition and gave a solid plan for recovery. Also at the outake Rosa was excellent.

Excellent care great doctors and nurses helped with all of my pain…read more I would recommend them to anyone that is a lot of pain

My visits to Coastal Orthopedic Associates was positive. First visit with Dr. Mastrangelo and she…read morewas able to help me with several feet issues. She explained the problem and what needed to be done. She's the only Podiatrist I will go to. My next visit was with Dr. Touma for back issues. He adviced what I could do for treatments. Exrays were taken and explained the problem. Then follow appointment after six weeks of physical therapy. He confirmed what to continue going forward. My office experience was good. They try very hard to accommodate the visits. Again, this is my go to place for treatments.

I have had wonderful care at Coastal Orthopedics. I saw Dr Hollis (now retired), and now see Dr…read more Scheyler as well as Dr. Touma. They listened to my concerns and take the time to explain procedures as well as options. The office staff and medical staff is very kind as well. I highly recommend them.

I recently had hip replacement surgery with Dr. Adam Roy. He is wonderful! He has an excellent…read more"bedside manner." He makes you feel calm and confident in his expertise. He answers all of your questions and explains everything, without rushing you. I would recommend him.

The check-in process is a bit time consuming here, depending on the time of arrival and how busy it…read moreis at that time. I don't see the purpose of having to sign and initial the same paperwork for EVERY single visit. The last 3 visits I had within 7 days of each other. For all 3 of those visits, I was asked to initial and sign the same paperwork. This practice burns a ton of paper, which is wasteful and certainly not green. You are here due to pain whether it is in the arm, shoulder, leg, or any part - there is pain involved. The last thing anyone should expect when arriving is to wait for a long time to check in. Fortunately this facility will close and move to the new spine center under development. I am looking forward to that location instead. In the meantime, this location should focus on becoming more efficient with reception. My doctor is very good and the technical staff who support him. I certainly recommend him for pain management.