Today I called Triple A because it seemed I had a dead battery. Triple A engaged 24/7 Recovery and…read moreTowing in Ft.Payne, Al to assist me in Mentone, Al where I was renting a VRBO. The driver, Gabriel, was prompt & courteous. He was not able to fix the problem with his battery booster but he kindly gave my husband a ride to a local business in Mentone to get jumper cables. From that we were able to get a jump from another vehicles as Gabriel's battery was in a location we couldn't reach). I would recommend this business.

Our car had a flat tire and no spare. We contacted AAA and it took them a while (I have no idea…read morewhy) to locate a service. Evan called shortly thereafter and told us he was on the way. We had looked up a few places for repair/replacement, but didn't really know who to use. He recommended one we were considering and they were great as well. (It was Saturday afternoon and most places closed at noon) Evan was the nicest and most polite gentleman. While I wouldn't want to have to call for another tow, I'd breathe a sigh of relief if I knew Evan was on the way.

Great timing and great customer service. My truck stopped running and I called my insurance company…read morefor a tow , the first one they called said under 60 minutes and I had waited over 2 hours, then they called Flash Towing insurance said another 60 minutes. It was dark, late and rainy and I was tired and irritated. Flash Towing came in about 30 minutes or less. The guy Buzzy was extremely helpful and went above and beyond to make sure I got home. He even went out of his way to try alternatives so I wouldn't have to pay for towing. You can tell he's just a kind hearted person naturally which really goes along way when you're having a horrible day. I would definitely recommend Flash Towing and this we'll be the only tow service my family or myself will ever use if I ever need one again. Thank you so much Buzzy for really going out of the way doing the extra to make sure I got home.

From the owner: Towing & Recovery in a FLASH! All operators are also…read moremechanics who can get you up and going in no time. Lockouts and more

Matthew from Complete Towing & Recovery saved the day. On a very hot Sunday, when service stations…read moreand car rental agencies are closed, he towed our pickup truck stranded on the side of the road to his business and then dropped us off at a local Scottsboro hotel, giving us local recommendations for food and services. While finishing a meal at the only restaurant walkable from our hotel (since ride-sharing services had no drivers in the area), and while strategizing how and when we were going to make it home over 600 miles away, we got a phone call from Matthew indicating that our vehicle was fixed and ready to go! Based upon our description of the failure, he had diagnosed and replaced the defective part within a couple of hours at a reasonable price. Thanks again!

Complete Towing was great to work with, the response time was great they showed earlier than they…read moretold they would, the driver was extremely knowledgeable about towing and how to handle the situation at hand

I dropped off my enclosed trailer Friday afternoon which had a burned out bearing. The axle needed…read moreto be replaced. They had it ready Monday afternoon at a reasonable price. They even lubed and adjusted the bearings on the other axle at no charge! I would use them again.

So every year my job tasks me with getting a trailer serviced for a conference, and every year I'm…read moredirected to bring it to rocket city trailers. On the plus side, this place is pretty cheap and everybody is fairly friendly. On the negative side this place: Lacks any sort of professionalism. Has no idea what a deadline is. Can't keep a schedule, you can't even really be sure when to show up or call to talk to somebody. Let me elaborate a bit. So this year I called ahead of time to try to set up an appointment and establish solid deadlines about a month before I actually needed the trailer. I was told to bring it by "any time" and they could get it looked at in "a couple days". As we were pulling up, both office workers peeled out of the parking lot. I had no idea, but apparently they close for lunch - so "any time" doesn't include between ~11am and ~12pm. I hailed some guys down from the back lot, they told me to leave it in the parking lot, and they'd come get it. To be totally honest, I'm just assuming they have it right now. We unhooked it and left it in their parking lot, but they didn't seem to be in a hurry to collect it. I've called them a few times since then to try to establish some sort of work flow or expected inspection date, but no success. I'm strongly considering calling around and presenting other options to my employer. I've been pressed to established some kind of date since the time I dropped it off, but I have had no success with that task. Every time I call it's "a couple days" before they can do anything, and "a couple days" later, it's "a couple days" more. I now understand that to them "a couple days" is just an undetermined amount of time and not actually 2 days (or even 4 or 5 days). If it's your personal trailer and you have no solid time you need it back then this is probably an OK place to drop your trailer. If you're a business, I'd recommend looking around a bit before dropping your trailer here. Basically it's like you are letting your cousin work on your trailer, except unlike your cousin Rocket City Trailers doesn't have to see you awkwardly at family functions to feel your judgement. Update - entire process took about a week. Fairly quick turn around, but stupid stressful. Would have much rather preferred it took 2 weeks with solid dates, then to constantly have to check in.