I've been insured my entire lifetime and only started looking for better coverage when State Farm…read morekept raising my rates and were RUDE when I even called them. So, one day, I just called Southwest Insurance Center because they are right around the corner... Within a few minutes, Shawncy called me back and told me she could save me $1,000 a year on my homeowner's insurance and $500.00 a year on my cars! I was flabbergasted! We just added another car to our policy today -- holding our breath for a huge increase in premiums! DID NOT HAPPEN. These are the nicest insurance people I have EVER met and am so grateful for their personal, professional courteous customer service. They offer a lot of options for insurance and really work hard to give you great service AND great rates. They are the best! Melissa Puntenney

We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

We worked with Steadily to get a Builders Risk policy for a property we were buying and renovating…read more The agent we talked to was super knowledgeable about renovating and flipping policies and guided us on what we need from an insurance perspective. It was super refreshing to have someone with this level of expertise when it came to real estate investing and flipping. Will work with them again.

VERY UNPROFESSIONAL. Without our knowledge or consent AND NO ACCIDENTS OR TICKETS - they Cancelled…read moreour Auto Policy with Travelers. WTF it is OUR POLICY - NOT YOURS! How DARE YOU! And they have the nerve to send an email blaming it on Travelers making the choice - so outright LYING - violating state laws, along with lack of notice. Travelers TOOK OUR ACCOUNT DIRECT INSTANTLY - along with a 12 month instead of 6 month (our choice). - - - - - - - - - - - - - - Now, a month later, they pulled another BS "Ooops we did it again" and informed us that "Travelers Cancelled our Home Owners!". WTF?! Again, we contacted Travelers and they said "NOPE - Steady decided to not work with us anymore", and assured us in writing that we are 100% covered. So - CONTACT TRAVELERS DIRECTLY - get the BEST RATES and No Steadily BS Unethical Behavior.

I tried canceling my policy with them 4 times and continued to be charged. Each agent told me they…read moredid it, and did not. Was a really upsetting customer service experience trying to get them to stop charging.

I have been trying to resolve a claim on my car for weeks with no resolution. It's been in the shop…read moresince February 20 awaiting a claims adjuster. State Farm is not sending an adjuster until March 9. I have to pay the shop $600 to get it out so I can drive it until the adjuster can get there. State Farm won't reimburse me $500 of that as my deductible if I go get the car out. Aspen Kralich, agent/owner, tried yo convince me that she is helping me find a resolution but had no resolution. She was condescending, placating and talked in circles, but never offered an solution. She patted herself on the back for all of the work put into the claim, but my car is still in the shop and State Farm isn't offering any solutions to the problem. One of my pet peeves is when a service provider makes it seem like they are doing you a favor by doing their job. It would be palatable if she actually accomplished something, but nothing was accomplished and I was forced to listen to her try to tell personal stories of her own claims, etc. I don't want to hear mind numbing narratives. Just tell me how you are fixing the problem. State Farm is horrible. This agent ineffective in conflict resolution. Looking for a new agent and better insurance.

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

Very competitive rates and have always been professional with me. I appreciate that they take the…read moretime to help me and always follow through with my requests. Thank You.

This place sucks! They randomly dropped me never called or emailed me, the guy at the front desk…read morescreamed violently at me when I brought it up! Watch out! Criminals! Look at better rates elsewhere! Progressive is much better

This insurance agency has been handling my flood insurance for 20+ years. Just recently decided to…read morebundle the auto and home mortgage insurance with them. The employees there are amazing in how they handled my business. I feel that they have every aspect covered. No shortest of support. And very efficient too. It has been a pleasure doing business with them.

Complete and udder disgust with this office. I have been with Allstate a long time, and often…read morerecommended this office, but I will no longer do this. My son who DOESN'T DRIVE yet, and just got his permit, this office is attempting to force me to pay insurance for someone that DOESN'T DRIVE YET! Total idiots! I will add him when he is done with driver's education and is actually driving! Beware ... if you have a teen in your house they are waiting to rip you off! HORRIBLE!

I was a customer with Josh Lewis Insurance for nearly a decade. They canceled my Nationwide auto…read moreinsurance policy without notifying me of the change, and I only learned today that I've been driving without insurance for several months. I spoke with my agent, Chad Moon, who didn't have my correct Texas address on file and thought I was permanently living in Colorado (which was cited as the reason for the cancellation). When I called to discuss the problem, Lewis Insurance treated me with disrespect while refusing to accept any blame for the situation and pushing me off the phone. I wouldn't recommend Lewis Insurance, Josh Lewis, or Chad Moon to anyone looking for an honest, fair, reputable auto insurance provider.

Chad Moon spent time going over aspects of my insurance quote that other agents either didn't know…read moreabout or didn't bother to tell me. They handled my quote with knowledge, professionalism, and timeliness. We ended up not being able to give them our business this time due to circumstances outside of everyone's control with my property and the way our ownership was structured. but because they handled the situation with such integrity we will be sure to reach out to them and send referrals in the future. Thanks gang!

Louie is so easy and nice to work with!! I have used him for several years for my car insurance…read moreand he was so quick to help me set up a new policy. He is so easy to communicate with and I cannot recommend him enough!

From the owner: Being an independent agent with SIG provides me access to multiple A rated or better companies to…read morequote and write business through. So whether it is Auto/Car Insurance, Home Insurance, and Business/Commercial Insurance, let me do the shopping for you to find you the right product at the best price.

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!