Do you ever long for an insurance agent who you actually meet in person? Do you hope for an agent who answers his phone(not an assistant), who knows his business well, will work to get you a better deal, carries different programs to fit your needs, and will actually go that extra mile to get the job done? It had been so long since I had an insurance agent like this, I thought those days were LONG gone. But fear not dear yelpers, Charles Conder is here to save the day. After relocating back to Austin, I signed up with an agent who left the insurance business shortly afterwards. I was shifted over to a new person, who I never met. Whenever I called to get assistance, I was always shifted to some 800# or some assistant, and the whole experience left me wondering who I was sending all this money to??? I met Charles, and my first thought was "what a great smile". Sincere, honest, hardworking are adjectives I would use to describe him. So, sure he is nice and all, but he also got me better insurance for MUCH LESS than I had been paying. Bottom line is I got $200,000 more Homeowners insurance( as I had been underinsured), and added two antique cars to my already existing auto policy(4 cars total) for less money than I had been paying before. I saved over $300 a year to get more insurance, and the coverage was better. I have referred multiple people to Charles, and they all have been extremely happy. Bottom line is it doesn't cost you a dime to get a quote. Call him, you will be glad you did! read more

Growing up in a small town made things easy when you were picking who you did business with. Usually generations of people had weeded out the good ones from the bad ones, so you usually just went with who your family had used for years because they had always done a good job and done right by them. I recently had an experience that reminded me a lot of that with Charles Conder from Conder Insurance Agency. I had been carrying all of my insurance for years with the same company out of Houston because that's where my family had always gone, and that's where we always went. My experience with insurance in the past had been that it was kind of like a sore that wouldn't heal, and I just sent my check off every month to keep it from getting any worse. I met Charles one day when I was looking for office space for my business on West Lynn, and I stumbled in to his building after seeing the "for lease" sign the owner had posted on the outside. Charles walked me up to where the office was, bragged about the owner and the area for a while, and we ended up down in his office a short time later talking about who I was, what I was doing, and toward the end of the conversation I ended up asking him for advice on my auto insurance. We went through my policies one by one, and he laughed at some of them when he told me, "man, these guys really saw you coming", and others where he saw giant holes in the liability my business or me personally could be subjected to. Funniest part of the entire conversation: I was the one that brought up insurance, he never mentioned it one time. We sat there cutting up, and just getting to know each other. Just the sheer excitement of meeting someone that I felt so comfortable with and that was just honest to their core was something I remembered from home, and that I hadn't felt in a long time. Just yesterday he helped me with a commercial policy for my business that he spent over a week figuring out for me. We had to have it in order to do business with some of our biggest clients, and I had gone in circles trying to figure it out. Charles called me probably five times a day to assure me that he would get it figured out, was on the phone with our vendors even talking to them about what THEIR coverage was to see how we could work off of that, and around 10pm the night before last I get a text from him saying "got good news for you, stopping by your office in the morning with breakfast tacos. Bring a pen." He shows up at 8am the next day with policy in hand, and, as he said, breakfast tacos for not only me, but my entire office! I can't tell you how much I recommend this guy for your insurance needs. He is a principled and common-sensical guy who knows how to get things done, and spends a lot of time learning about you and your business so he can take care of what your needs are the right way. I have all of my policies with him now. Why don't you???? read more

It was great to work with Charles for my insurance needs. He not only saved me a good deal of money on my homes and car, but was very informative and interested in making sure I got everything I needed. He was super responsive; any time I emailed or called with questions he got back to me right away. Charles actually made getting insurance quick and painless while saving me money! To top it all off, Charlies is one of the most genuine people I have met, so I definitely recommend you contact him for your insurance! read more

All seemed fine on the phone. He then came by, was personable and took all our information. We did not hear back for weeks. We called twice and left a message but never heard back. Finally we called and he answered but he could not find our file. Really bad experience. Even one star is too high. read more

Having previously been on my parents auto insurance plan, when I moved across the country I had no idea where to begin with insurance. I contacted Charles based on his yelp reviews and I'm so glad I went with him. He has been extremely helpful and set me up with a great plan. He is patient and really cared about me understanding all the paperwork. He is responsive and answered all my questions. I recently just bought a house and by going through Conder insurance saved about $100 on my biannual auto insurance and about $1,000 on my annual home insurance. I definitely recommend Charles Conder for any insurance needs. read more

I will make this short and sweet. Conder Insurance is really wonderful. At every step, from home to auto insurance, Charles continues to exceed my expectations which are, admittedly, pretty high! He's come to my place of work so I can sign documents, he's always incredibly responsive, and most importantly he's trust worthy. Stop your search- just give him a phone call and you'll see why he's your best choice. read more

Charles was terrific. He really took a personal interest in my home purchase and attended the home inspection to make sure he knew the property. He wrote the policies early and always followed up instantly no matter what time of day I needed him. To top it off, he just sent me address labels as a gift for my new home! Truly above and beyond. If you are looking for auto or home insurance call Charles; he makes you feel like a part of the family. read more

I have had my car insurance with Mr. Conder since I moved to Austin two years ago. I've since added renter's insurance as well as an engagement ring policy with him. The best part of doing business with his agency, other than his extremely competitive rates, is that he truly makes you feel like an important customer. I have the utmost confidence he will always be there for me, and isn't that what great insurance is all about? I can't recommend him highly enough. read more

Charles is a wonderful guy. He's a genuine individual who is not going to sell you on something you don't need. It's refreshing to see these days. I got my home owner's insurance through him and I couldn't believe the savings. The monthly payment turned out to be a lot less than what I had estimated and there was no sacrifice in coverage. I was very pleasantly surprised. Charles is also excellent at customer service. He won't leave you waiting and he is always pleasant to talk to. I just closed on my home and arrived to a gift of address labels on my front doorstep courtesy of Charles. What a thoughtful thing to do. You really should call Charles for your insurance needs because he really is the best there is. read more

We just transferred our 3 insurance policies to Charles Conder. We have been very happy with the service we have received. Charles got the paperwork done in a timely fashion and was flexible in meeting our schedules for paper signing etc. His prices were very competitive. We look forward to many years of good service. read more