Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an Encompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that. read more

Do you tell your friends, neighbors and coworkers about your insurance agent? I do. I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation? read more

I actually didn't get any service here but the initial inquiry experience was extremely terrible for me. I called multiple times and every time a different person would tell me that no one here can help you for the day and asked me to call back on another day. Who would wait around to pay a service around their schedule?? I also give them my contact info and no one ever called me back! read more

A friend referred me to Eckert Insurance group when I complained to him that every year my home owner's insurance increased about 10% despite having no claims. I worked with Tracy at Eckert Insurance Group. She was professional, friendly and found home owner's insurance that offered more coverage than my current policy and was at a lower price. I couldn't be happier. read more

Incompetent and unhelpful. --------------------------------------------------- I asked for quotes for two different scenarios: --------------------------------------------------- SCENARIO 1: - New car with 2 adults + 2 teens SCENARIO 2: - New car with 2 adults - Old car with 2 teens --------------------------------------------------- This is what Blanca returned: --------------------------------------------------- SCENARIO 1: - OLD car (wrong) with 2 adults + 2 teens SCENARIO 2: - New car with *1* adult (should be 2) - Old car with 1 adult (wrong) + 2 teens But that's not why they're getting one star. It's because when I said that's not what I asked for, and asked for the proper quotes, rather than providing them, Blanca replied, "I don't feel that our agency will be the best match for you." That's very true. I need an agent who can follow simple instructions, and is willing to correct their mistakes. read more

I have known Will Eckert and his family for over 30 years. They have covered our houses, cars and life for that time. Great service. Great people. Austin remains a great place to live and work because of people like Will Eckert and his team. read more

Great service! Been with Eckert insurance for some time now and I enjoy getting quick responses. Blanca really strives to give me the best service and has answered all my questions. Thank you! read more

Good folks and always easy to reach.

Outstanding service! 40 plus years in Austin. Auto, home and Business insurance. Nice place to work too for 15 years!

Our non-profit organization has used Eckert Ins for our Directors & Officers insurance for many years and we find their service very good with competitive rates. We would recommend Eckert to others and see no reason to look elsewhere for our coverage. read more

Helped me with Business Insurance for a small business and did a great job explaining everything and getting me set up!

I have been with Eckert Insurance for about 2-1/2 years, and in that time, I have found them to be one of the most helpful and friendliest staff of professionals that I have ever known. I have my auto and my home with them. Recently, I had to file both an auto and a home owner claim and the process was easy and the results were everything I could have expected. Blanca Samilpa is the consummate professional. Always friendly and helpful. I highly recommend Eckert Insurance to anyone who likes local service and speaking to a live person. read more

Will Eckert and his staff are the best. Professional, prompt and fine the best price insurance for my needs. I feel very comfortable referring my friends to the Eckert Insurance Group. read more

I would recommend Eckert Group to anyone shopping for insurance. I loved getting to connect with a friendly, experienced agent who knew what to ask me and who got back to me with a quote very quickly. I am very pleased to be saving money on the policies I chose with their help, and I know any time I have a question, I can count on getting an answer quickly. This is how service is done right! read more

My Company McKenzie Paul has been a client of Eckert Ins for several years we have always got great service from them and we will continue to use them in the future read more

No long winded review here. It's simple, Eckert insurance + Tracy= great service for my business.