Took my money, upped the value and premium on my home by more than 50% in less than 5 years, had a…read morehail damage claim of 17,000 on a 5 year old, 40 year roof. took a $10,000 deductible and then depreciated the roof and offered $2500 to repair, FRAUD and NEGLIGENT. You don't have insurance with this company major scam. I am reporting to Texas Dept of Insurance.

I received a referral to Brett years ago. In the beginning, he couldn't beat the insurance that I…read morehad. He was upfront about it, honest, kind and totally understood why I continued with my current insurance company. Fast forward to this spring, we decided after ANOTHER increase to give him a shot again. WHOA! He saved us alot of money. We carry multiple policies with them. AND he's only a phone call away. When a rock chipped my windshield, a quick call to figure out the best route was so easy. I recently sent him a friend and he saved her like 1500 a year because of her crazy increase with adding her teen son.

Cameron H found me a great quote for insurance and health insurance…read more Other general insurance companies were quoting me 154! Cameron not only lowered it but added so much more to my policy and looked out for my health since I don't have insurance. All for $98

I will never do business here. I called for a quote on auto and rental. The sales person was being…read morebullied by apparently Taylor the owner himself. I could hear him telling my agent to "get all he can out of me". Taylor then yells "I want a credit card number what's taking so long". "That's what we're here for. Makes some fucking money", I don't know how other State Farm offices do business but, I've never been to a insurance company that treated its employees and customers this way.If you want to be more than just a number please find another company to do business with. Never do business with this company on Farwest. State Farm if you read this you may want to look into how this makes your brand look if you even care.

So happy I called!! Tawni is the absolute best! She walked me through everything and explained all…read morethat I was signing up for in detail. I have been getting screwed by geico for years and now I have better coverage at a lower price! Thanks so much Tawni!! If I could give more than five stars I would

If you're considering working with Lee Corbin at State Farm, think again. After my previous agent…read moreretired, I was reassigned to Lee Corbin. Unfortunately, my experience has been frustrating. A few months after the transfer, I had a question about selling my car and using a rental temporarily. I called his office, left a message, and never received a callback. I decided to visit his office two days later to get some answers. During the visit, I asked whether I would be covered under my existing policy while using a rental car after selling my vehicle. Lee Corbin couldn't give me a definitive answer. He kept using phrases like "Technically, it should work this way," followed by "You won't know until it happens," which confused me more. I left still unclear about the coverage for a rental car after selling my car, despite the common practice of a grace period for such situations. Hoping to get some clarity, I sent a follow-up email but received no response. Tired of the lack of service, I contacted State Farm customer service and explained the situation. They were apologetic and connected me to the Escalation Division, where I had to describe the issue again. The representative was sympathetic, apologized for the experience, and suggested I switch agents, which I quickly did. If your current agent retires and you are reassigned to Lee Corbin, I'd recommend caution. My experience suggests there might be a reason for such an unsolicited assignment.

Upon researching good car insurance companies on Google, I found State Farm in Buda to have…read moreexcellent reviews. I called to make an appointment, entered the office, and spoke with the front desk representative, Ashley. A very nice and friendly person who welcomed me with water or coffee. I found her demeanor to be exceptionally courteous. I met with Insurance Representative, Andrew. Andrew helped me every step of the way, explaining everything in great detail. I found Andrew to be friendly, with a great sense of humor, very professional, and knowledgeable about every aspect of the insurance world. Andrew's demeanor allowed me to feel comfortable and at ease with knowing I really was in good hands. I highly recommend State Farm for all your insurance needs.

Insurance is a fact of life. Most companit's offer the same basic coverages. So why pick Hank…read moreGerdes? let me tell you why. The level of customer service is exemplary. When you call you get to talk to a human being not an automated menu that ultimately tells you to go to their website and fix it yourself. I have never been over sold insurance, I told them my needs, they listened, and then gave me appropriate options meeting my needs. If you are blessed to get Ashley on the phone you will get the nicest, most professional individual. I was made to feel like the only person in need. No being placed on hold, no let me talk to somebody, just what do you need and let me get you set up. No need to call back because it was all taken care of. You have a choice of insurance carriers, why not choose a carrier that treats you the why you want to be treated and not just a policy that they carry? Hank Gerdes is my best option in my insurance needs. All it takes is a call and you will be convince.

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Edin Eros has been wonderful resolved a issue on a policy cancellation w/Traveler's not add…read moresignature to 8/10/26 phone request. Explained and led online signing so bank can cancel credit request issued. I'm 80, he gave best explanation of how client/agent work & despite go with State Farm will working with him in future. He went above and beyond!! Both his current employer & any insurers should fight to employ him!

These guys were very helpful with my issues and found me a better alternative for my auto insuranceread more

I'm so Happy with My insurance lady DeAnna Ez Insurance…read morewent way beyond to find me the right fit and great deals! Thank you so much Angelica

Watkins Insurance Group has been outstanding to work with. They are consistently professional,…read morecourteous, and genuinely attentive to our needs. We're truly grateful we chose them for our insurance and look forward to continuing our partnership for years to come. I would happily recommend them to anyone looking for reliable, high-quality service. Mike Walker GardenHouse Plumbing LLC

If you own a home or business in Central Texas, you should seriously consider Watkins as your…read moreinsurance agency. Not all agencies are created equal. The Watkins Group in an independent agency which means that they work for you rather than any insurance company. If you ever have a loss, this is when the value shows up. They handle the claim and you get the money back that you should get. My policy also includes mechanical breakdown coverage so I don't need a separate home warranty from another company. A few year's back, I had to have my HVAC system replaced. My out of pocket cost was $500. I highly recommend this agency.

Excellent agent, extremely dedicated and hardworking. Has been doing this a long time and knows the…read moreins and outs and minutiae that none of us want to have to deal with.

If you are looking for an insurance agent in Austin, avoid this agent and this office. State Farm…read moreis a great company (and I would give them 5-stars). There are plenty of other agents in town, so do yourself a favor and stay away from Karen Easterling!!! We are switching to a new agent today and have filed a complaint against her office. Here is why: The only time we heard from Karen's office is around our birthdays each year trying to sell us life insurance (which we keep telling them we already have through our employers). Every time I have had to call or visit her office her staff has been rude and unhelpful. But here is the worst part... back in 2008, we moved across town and wanted to change State Farm agents, Karen refused to let us switch. Again in 2013, still dissatisfied with her service we again tried to switch to another agent and insisted on trying to talk me out of it over the phone. When I was not convinced she insisted my wife would also have to call and tell her to her face that she wanted to switch agents. My wife hates dealing with crap like this, so we were again stuck with Karen. The final straw was in April 2015. When faced with a major issue related to our auto policy, we contacted our agent (as instructed by customer service) and she was completely unhelpful and downright nasty to me. Agents are supposed to advocate for their clients, but you will not get that from Karen's office. Both my wife and I grew up with parents with State Farm for 20+ years. We have had State Farm together since we have been out of College. Because of the fantastic job the corporate office did to resolve our recent issue, we will be staying with State Farm, but with another agent. DO YOUR SELF A FAVOR AND STAY AWAY FROM KAREN EASTERLING!