Update from last review..... no one ever showed up to finish the work. I've since found out that…read morethe reason why the pipe continues to leak is because the entire Pex line needs to be replaced instead of being cut and having a coupling installed. They cut corners by improperly installing the coupling instead of replacing the whole pipe and wanted to charge me as if they did the work correctly. To lie and say they would return to finish is unacceptable. They knew I was on to them, which is why they never returned. It's sad that they have run a great company into the ground when they took over!!!!

Tried doing a DIY , and needed help after mess up. Called them that morning to set up a…read moreappointment. They arrived later that day , since they were in area. 2 young men , both friendly and asked about problem . Summed it up repaired one handle shower, cartilage was broken off in pipe. Price was reasonable , I had the part so it made it cheaper. So note if you know the problem, and can get the part it will save you some. Satisfied customer because we can shower/bathe once again , without that worsen drip that turned into a mini waterfall.

I knew from the first company I called that there were complications to replacing my very old gas…read morewater heater, so I called Texans Water Heaters for another opinion. Brandon immediately recommended switching to electric would be the most cost effective. He called an electrician he has worked with, who turned out to be very reasonable and someone I will use in the future for my electrical needs, and the day after that work completed, Brandon & William quickly capped the gas line and replaced with a new electric water heater. Brandon was correct electric was much more reasonable price, in my case, than replacing with another gas water heater. Very happy I called Texans Water Heaters and pleased with their services every step of the way.

Called Texans Water Heaters requesting a 50-gallon Bradford White water heater and scheduled the…read moreappointment for the next day. The installers called ahead before arriving, which I appreciated. My water heater is located in the garage with easy access, so draining my old 15-year-old tank and installing the new one took just about two hours. The team was professional and easy to work with. It's been about a month since the install, and everything is working flawlessly.

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

OUTRAGEOUS PRICING. Wanted $300 to show up after 1 pm in the afternoon. Just to show up. Claimed…read moreafter 1 pm is an emergency fee. I would rather set my house on fire than use these scammers.

Everyone needs to know a great doctor and a great plumber and I have found my great plumber. I…read moremessaged Aberle on Monday and scheduled on Tuesday for Friday and this morning got a text with pics of who was coming and when. He called to update me and explain and answered all my questions. The jets were not working in the whirlpool tub at my rental house. I was worried it might cost twice as much or more (in which case i would have had a contractor take it out and put in a standing shower) but Josh had all the info on cost and options for me once he was able to reach the pump. Fortunately for all involved, I have been through an electrical repair before where it was the least invasive and disruptive to "open the wall" so I wasn't freaked out by that. He made good clean and tidy cuts which will be easy for me to float and repair. He also took care to protect my new carpet there and respected my time and my property. The office staff I interacted with were always polite and very responsive. That's huge to me as well as keeping me informed because I have no time to spare ever. Great job Aberle. I am glad to be a client. Great value on my repair and wonderful customer experience. P.S. For me the mark of quality vendors is when the free estimate hits a snag (like we cannot access the area needed to diagnose) and they immediately stop and call me with what it will cost to proceed and tell me before I ask that that fee will go toward the repair if I elect to move forward, all BEFORE proceeding. Reputable companies aren't doing this to "get more money out of me/you" They are doing it because their time and skilled labor is also money and if they get the answer and you want a second opinion or to defer repair (or do something different as I may have) they still did work for you. Be a good client to good contractors. They appreciate it too :)

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Jorge came out and immediately started work on my refrigerator and gave it a thorough once over and…read morefound that my refrigerator was low in Freon. We said to charge it up and he advised us he couldn't guarantee how long it would last maybe 6 months or as much as 5 years and our compressor and motor was a good one. Our refrigerator is going strong still and I have also purchased a used washer I great condition from Jorge who installed and even hauled away my old washer. This was a wonderful experience and he is a great guy. Thank you for everything!

Efrain at P & G Plumbing was outstanding. He responded promptly, showed up when promised,…read moreaccurately diagnosed a leaking 20+ year-old water heater, and made the entire replacement process easy. What set him apart was how fair and straightforward he was. He helped me find the lowest-priced water heaters, charged no markup, even picked them up himself, and stuck to his quoted price. He returned the next day, completed the installation seamlessly, and delivered excellent workmanship and value.

Great service! We had a water service leak on a weekend (Dec 23) and he was the first person to…read morerespond when I posted on Yelp within a few minutes! One of his workers was at our house within the hour for a free estimate. During that one hour wait, I talked to the other plumbers who replied who also gave estimates based on the description. Several charged a high after hours fee ($150+) and some others wouldn't come until 12/26, unlike P&G! When P&G came, the worker dug the soil/mud until he found the leak and gave a very competitive estimate $250 (better than the other plumbers!) which included materials and labor as well as 1 year warranty. It was all done in an hour after arrival. Highly highly recommend!

The worst possible situation is when your doing laundry two days before Christmas and a major leak…read moreoccurs. To make matters worse family is on its way to visit. We called Right Choice. Told them it was a serious issue and if anyone could come by on the 23rd. Without hesitation we were told Travis would be there within the hour. First off, Travis was courteous and knowledgeable. Took his time to trouble shoot. Found the problem and cleared out the issue. Epic save for Xmas weekend. After it was done, Travis went around to see if there were any other troublesome issues. Shared them but wasn't pushing to fix. Another plus. They could've charged and arm and a leg to have him come out. But it was reasonably priced and will be used again.

We called them a year and a half ago and were very happy but the latest visit seemed too expensive…read more Two years ago they replaced a whole toilet for $229, which was great, so now charging $125 just to tighten the toilet pump seemed like too much. The guy was great (friendly, professional , knowledgeable and punctual), he checked everything for potential problems, so there's no problem with the quality of the work or customer service, but for something that simple the $60 visit charge should have been folded into the labor costs.