Asked young man to repair a brief case lock. He replied it was not really in their wheelhouse, he was willing to give it a try. I got a call the following day and happily notified it was repaired.... priced right and very happy with chstomer service professionally provided!! read more

Needed help with something minor. Helped me free of charge really quick! I know this isn't the usual but very kind pleasant gentleman. Will be sure to use or recommend in future. read more

I purchased an old Kennedy toolbox with a bent and cracked key that made it too fragile to use on a daily basis. I took the key to Kent's for a duplicate, hoping they would have a blank for what I was worried would be a speciality key. However, I had my duplicate key in 5 minutes for $3. Unfortunately, the first duplicate key didn't work (perhaps due to the poor condition of the original?), but a return on the following day (with the toolbox this time to immediately test the key in) yielded a perfect duplicate at no extra cost. That's the reason for only four stars. The two separate staff members were both friendly and helpful. Neither, however, wore a mask. read more

Worst customer service ever from Wayne the old grinch Every comment made or question asked he just fired back with smart ass answers and rude remarks showing his arrogance and superiority over me the young guy trying to get keys. I am a repeat customer but from now on I'll take my nice ass to piners Wayne I hope you get stuck in ten hours of road rage and never get revenge. read more

Kent's Lock & Safe Service - Enter with a shield - Keys & Locksmiths Near Me - Jacksonville, Florida

Got a weird lock on our door that HD said they couldn't make copies of. They sent me to Kent's and they made 5 copies for me in less than 5 min. I'm sure my kiddos will have heading going back again in no time but at least it'll be a quick stop! read more

I have used Kent's Lock & Safe services several times. They are my vendor of choice. Chris is knowledgeable, friendly, and very good at his craft. Jacob is following in his footsteps. I highly recommend Kent for all your needs regarding keys, licks, and safes read more

Went into their location on Beach Blvd to have 2 new locks installed in cash drawers, the company charged me for 3 locks instead of 2 on my debit card. I live out of state and have called the location 4 times and the person that overcharged me has said each time he will mail me the amount to me and I haven't received it after 4 months? Be careful when you pay!! read more

As usual, I called a locksmith when I was stuck in a real bad situation, as most times you call for help!, and these guys are my hero's. True everyday hero's! Both Chris and Gregg made time out of busy schedule in order to get me back on the road the next day! Even though I spoke with them at almost quiting time! They knew the importance to ME, and treated me like it was as important for them to get my key working! I'd heard good thing about these guys from friends, but when I was desperate?!? I say they are better than good!!?'hehe If,or when, the time calls for you to need a locksmith??? Please do NOT waste your time or money on ANYBODY else!!! You won't find a more trustworthy, helpful, or knowledgeable company! read more

NEVER, EVER go anywhere else. I use to use these guys when I ran multiple businesses and the were always great. I had a cabinet I'm refinishing that was locked with no key.i went to another place who kept it a week only to tell me it would be too time consuming and they would have to charge me a lot. I loaded it in my truck, went to Kent's and in 10 minutes it was unlocked with a new key made for $12!!! So much for using your neighborhood locksmith, just go here they are PRO'S. read more

Hands down...best locksmith ever! He went above and beyond to help me get a new key w/chip for my car in record time! Thank you so much, Chris! read more

We were given a job to complete in a short amount of time & had to get into some vacant properties in a hurry. Chris from Kent's Lock & Safe was able to come through for us. He was fast, courteous & gave us a very fair price! I've dealt with them before and they provided great service & they still continue with great service. read more

Old man in store was a jerk, didn't really even get to introduce myself before he summed up what I was going to ask because of who I work for and my badge was on. Nevermind I need a hide a key for my car. See someone else, there are plenty of locksmiths in town. read more

Peering through my windows, I can see my house keys mocking me from my counter. As I was running out the door I twisted the bottom lock and slammed the door shut, I went to get in my car and quickly realized my keys were no where to be found. I sank. I was in a hurry so I used the spare key for my car and left for work. I called my dad since he has the extra key and told him I needed it, after I was off work I called to come get the key and unfortunately it had been misplaced... My dad called Kent's Lock and Safe and they were out at my house in no time. Before I knew it I had my keys in hand! Thank you to Kent's Lock and Safe!!!!!!!!!! read more

In a pinch my boss recommended these guys to help and I'm soooo glad he did.. They treated me like a princess and took care of everything I needed.. The man I met there (Wayne) was super AWESOME and it was a pleasure to meet him. If you need real service with a smile call kents.. read more

They do business the old fashioned way, with a smile and a handshake. We've used them for years. Last week I stopped in to bring back three keys that didn't work. Silly me, I didn't realize they did not have "kents" stamped on them. Someone in the office had keys made up somewhere else and they didn't work. The guy at Kents made me 3 new keys at no charge knowing it wasn't their mistake. Things like this are the reason that even though we've moved further away from Kents, we still use them and recommend them to everyone. read more

Called to get a quote for re-keying a car...He said, "Go to Honda" ...then the guy hung up on me!

Excellent customer service. Gave me what I needed and saved me money as I went in thinking I needed something more expensive. They were honest enough to come up with the best solution not what would make them the most money. Observed their treatment of other customers while there - and they offer terrific service and advice. Love the shop and their collection of related antiquities. read more

Today, Chris came to install a deadbolt handleset for my dad's home! He was terrific! He not only installed the handleset quickly, but also cleaned up the work area. I would recommend Kent's Lock and Safe Service if you should need locks changed in your home. read more